Capita Senior Customer Service Executive Salaries by 300+ Employees (Updated 2025)

1 - 9 years exp.

₹1.2 Lakh - ₹6 Lakhs

Salary of majority employees

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At par with the average Senior Customer Service Executive Salary in IT Services & Consulting Companies for 1 - 9 years of experience

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Salaries in different departments

Customer Success, Service & Operations Senior Customer Service Executive Salary 1 - 9 years exp. (209 salaries)	Unlock ₹1.4 L/yr - ₹6 L/yr
Finance & Accounting Senior Customer Service Executive Salary 1 - 4 years exp. (9 salaries)	Unlock ₹2 L/yr - ₹3.7 L/yr
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BFSI, Investments & Trading Senior Customer Service Executive Salary 2 - 8 years exp. (8 salaries)	Unlock ₹2 L/yr - ₹5.1 L/yr
Engineering - Software & QA Senior Customer Service Executive Salary 1 - 7 years exp. (7 salaries)	Unlock ₹1.2 L/yr - ₹4.2 L/yr
Human Resources Senior Customer Service Executive Salary 2 - 5 years exp. (7 salaries)	Unlock ₹2.3 L/yr - ₹4.1 L/yr

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Last Updated: 8 Mar 2025

Companies similar to Capita for Senior Customer Service Executive

Company name	Avg Annual Salary	Open Jobs
Wipro Senior Customer Service Executive Salary 1 - 6 years exp. (149 salaries)	Unlock ₹1.4 L/yr - ₹5.3 L/yr 2% less
TCS Senior Customer Service Executive Salary 2 - 10 years exp. (107 salaries)	Unlock ₹2 L/yr - ₹7 L/yr 18% more
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Infosys Senior Customer Service Executive Salary 1 - 11 years exp. (12 salaries)	Unlock ₹2.6 L/yr - ₹6.5 L/yr 5% more
HCLTech Senior Customer Service Executive Salary 2 - 8 years exp. (215 salaries)	Unlock ₹1.7 L/yr - ₹5.2 L/yr 19% less
Tech Mahindra Senior Customer Service Executive Salary 0 - 8 years exp. (535 salaries)	Unlock ₹1 L/yr - ₹5.5 L/yr 4% more	1 job opening
Genpact Senior Customer Service Executive Salary 1 - 11 years exp. (22 salaries)	Unlock ₹2.6 L/yr - ₹5.2 L/yr 14% more
Mphasis Senior Customer Service Executive Salary 2 - 8 years exp. (41 salaries)	Unlock ₹2.5 L/yr - ₹5.8 L/yr 7% more
LTIMindtree Senior Customer Service Executive Salary 3 - 13 years exp. (5 salaries)	Unlock ₹4.5 L/yr - ₹5.5 L/yr 43% more
Hexaware Technologies Senior Customer Service Executive Salary 1 - 6 years exp. (82 salaries)	Unlock ₹1.5 L/yr - ₹4.2 L/yr 21% less
Cognizant Senior Customer Service Executive Salary 2 - 8 years exp. (41 salaries)	Unlock ₹3.2 L/yr - ₹6 L/yr 25% more
FIS Senior Customer Service Executive Salary 1 - 6 years exp. (31 salaries)	Unlock ₹3 L/yr - ₹5.4 L/yr 2% more
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NTT Data Senior Customer Service Executive Salary 0 - 4 years exp. (31 salaries)	Unlock ₹2.1 L/yr - ₹4.1 L/yr 17% less
NTT DATA, Inc. Senior Customer Service Executive Salary 1 - 5 years exp. (19 salaries)	Unlock ₹1 L/yr - ₹5 L/yr 14% less
Optum Global Solutions Senior Customer Service Executive Salary 0 - 4 years exp. (9 salaries)	Unlock ₹3.1 L/yr - ₹4.1 L/yr 5% more
DXC Technology Senior Customer Service Executive Salary 0 - 13 years exp. (6 salaries)	Unlock ₹2.8 L/yr - ₹5.5 L/yr 12% more
Hewlett Packard Enterprise Senior Customer Service Executive Salary 4 - 10 years exp. (5 salaries)	Unlock ₹2.8 L/yr - ₹5.3 L/yr 7% more
NielsenIQ Senior Customer Service Executive Salary 2 - 9 years exp. (4 salaries)	Unlock ₹8.5 L/yr - ₹9.5 L/yr 144% more
Sopra Steria Senior Customer Service Executive Salary 3 - 10 years exp. (3 salaries)	Unlock ₹2.8 L/yr - ₹4.5 L/yr 9% less
Amazon Web Services Senior Customer Service Executive Salary 3 - 5 years exp. (3 salaries)	Unlock ₹4.5 L/yr - ₹5.8 L/yr 35% more
Societe Generale Global Solution Centre Senior Customer Service Executive Salary 9 - 11 years exp. (3 salaries)	Unlock ₹7.4 L/yr - ₹9.5 L/yr 123% more

Senior Customer Service Executive salary at Capita ranges between ₹1.2 Lakh to ₹6 Lakhs per year for employees with experience between 1 year to 9 years. Salary estimates are based on 330 latest salaries received from various employees of Capita.

Latest annual salaries shared by Capita Senior Customer Service Executive

3d ago

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8 years exp.

1w ago

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5 years exp.

2w ago

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2 years exp.

2w ago

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2 years exp.

2w ago

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1 year exp.

2w ago

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6 years exp.

2w ago

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2 years exp.

2w ago

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7 years exp.

3w ago

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5 years exp.

3w ago

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9 years exp.

Experience wise Capita Senior Customer Service Executive salaries

Last Updated: 8 Mar 2025

Experience	Avg Annual Salary
1 year (18 salaries)	Unlock ₹1.2 L/yr - ₹3.5 L/yr
2 years (80 salaries)	Unlock ₹1.4 L/yr - ₹5.5 L/yr
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3 years (62 salaries)	Unlock ₹1.8 L/yr - ₹4.2 L/yr
4 years (53 salaries)	Unlock ₹2 L/yr - ₹5.3 L/yr
5 years (51 salaries)	Unlock ₹1.8 L/yr - ₹6 L/yr
6 years (23 salaries)	Unlock ₹2.5 L/yr - ₹6 L/yr
7 years (23 salaries)	Unlock ₹2.2 L/yr - ₹6 L/yr
8 years (10 salaries)	Unlock ₹3 L/yr - ₹5 L/yr
9 years (10 salaries)	Unlock ₹3.2 L/yr - ₹5.7 L/yr

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From

Senior Customer Service Executive

₹

Lakhs/yr

1 - 9 years exp.

Senior Operations Manager

₹

Lakhs/yr

5 - 23 years exp.

Senior Customer Service Executive

1 - 9 years exp.

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Process Leader

5 - 13 years exp.

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54% hike

Team Manager

6 - 18 years exp.

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57% hike

Disclaimer: Our data limits the visualization of this career path at this point. However, other roles and opportunities might be available within the organization beyond what is shown here.

Similar Designation salaries in Capita

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Customer Care Executive Salary

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Customer Support Executive Salary

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Customer Service Associate Salary

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₹1.9 L/yr - ₹5.44 L/yr

Customer Service Officer Salary

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₹1.9 L/yr - ₹8.1 L/yr

Customer Service Representative Salary

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₹2.05 L/yr - ₹5.2 L/yr

Customer Service Manager Salary

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₹1.1 L/yr - ₹4.94 L/yr

Telecalling Executive Salary

(AmbitionBox Estimate)

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₹4.5 L/yr - ₹5.8 L/yr

Sales Executive Salary

(14 salaries)

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₹2 L/yr - ₹7 L/yr

Customer Support Associate Salary

(5 salaries)

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₹2.2 L/yr - ₹4.7 L/yr

Salary related reviews for Capita

2.6

Rated by 75 employees for salary & benefits

Senior Customer Service Executive in Pune

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 22 Nov 2024

3.0

for Salary and Benefits

Likes

Pressure is less then other organisations.

Work-life balance - Good

Dislikes

I wont suggest anyone to work here there is no job security and no compensation when process is ramping down on top of that they will ask you to work for them another 2 months just to get your relieving and experience certificates.

Skill development - Poor

+4 more

Senior Customer Service Executive in Pune

Customer Success, Service & Operations Department

2.0

• posted on 13 Apr 2021

1.0

for Salary and Benefits

Likes

...anagement just thinks about business and does not work on employee satisfaction. Pay is very less compared to the work and management expectations. You won't get bonus and the incentive amount is just peanuts. 3k for outstanding performance can u beat that? Overall there's no work satisfaction and you'll curse yourself to work in this company

Job security - Excellent

+1 more

Dislikes

Nothing good to speak about

Salary - Bad

+2 more

Sales Officer in Indore

Full Time

Customer Success, Service & Operations Department

1.0

• posted on 06 Dec 2024

1.0

for Salary and Benefits

Likes

There is nothing you would like about this company

Dislikes

...are about you but about their sales, don't even about your health your problems. They lie about everything job job designation, salary, timings, package break everything. And your manager will insult you behave like you are worthless because you are not performing because they just care about results, your sales target not about your efforts you are making like daily 500-600 calls 3 hour calling, 11.5 hours working although they'll only pay for 9 hours at the end you are wrong in that place. I suggest you all don't go looking other job opportunity

Salary - Bad

+6 more

Customer Service Executive in Mumbai

Full Time

Customer Success, Service & Operations Department

5.0

• posted on 12 Jan 2025

2.0

for Salary and Benefits

Likes

Nothing

Dislikes

... they have no idea about incentive and if not then you are on PIP, favouritism . You won't get your salary after 45 days you get it after 60 days . Laziness in doing things which employee oriented things . Appraisal is an expectation. At the time of appraisal you will receive an email , we are sorry..... Canteen is the awesome part you should have belonging in one end and your bag on the other end Managers are been removed as they were nothing.Hire and fire In the End after all the pain the process Rammed down. And you have to find a new Job

Salary - Poor

+6 more

Team Lead in Mumbai

Full Time

Engineering - Software & QA Department

1.0

• posted on 18 Jul 2024

1.0

for Salary and Benefits

Likes

Nothing

Dislikes

There is no difference between a Mule and a Capita employee. Poor compensation, no benefits or perks even on occassions like Diwali, women's day, no team outing, no RNRs on a larger scale. Dictatorship followed by the senior leadership.

Salary - Bad

+6 more

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Salary Discussions, Hike & Promotions

2w (edited)

an associate vice president

Offer Accepted

I was getting 15.2 LPA in my previous org and now i am being offered 29.5 LPA but the designation is 1 position lower than what i was in my previous org. Should i go ahead with the offer or still negotiate on designation. Protip : i was laid off in... read more

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Capita Senior Customer Service Executive Salary FAQs

What is the salary of Senior Customer Service Executive at Capita?

Senior Customer Service Executive salary at Capita in India ranges between ₹1.2 Lakhs to ₹6.0 Lakhs for experience between 1 years to 9 years. Salary estimates are based on 330 latest salaries received from various employees of Capita India.

Which similar companies are paying more than Capita to a Senior Customer Service Executive in India?

NielsenIQ Senior Customer Service Executive Salary - ₹8.5 Lakhs to ₹9.5 Lakhs per year
Societe Generale Global Solution Centre Senior Customer Service Executive Salary - ₹7.4 Lakhs to ₹9.5 Lakhs per year
LTIMindtree Senior Customer Service Executive Salary - ₹4.5 Lakhs to ₹5.5 Lakhs per year
Amazon Web Services Senior Customer Service Executive Salary - ₹4.5 Lakhs to ₹5.8 Lakhs per year
Cognizant Senior Customer Service Executive Salary - ₹3.2 Lakhs to ₹6.0 Lakhs per year

What is the salary of a Senior Customer Service Executive in companies similar to Capita in India?

TCS Senior Customer Service Executive Salary - ₹2.0 Lakhs to ₹7.0 Lakhs per year
Genpact Senior Customer Service Executive Salary - ₹2.6 Lakhs to ₹5.2 Lakhs per year
DXC Technology Senior Customer Service Executive Salary - ₹2.8 Lakhs to ₹5.5 Lakhs per year
Mphasis Senior Customer Service Executive Salary - ₹2.5 Lakhs to ₹5.8 Lakhs per year
Hewlett Packard Enterprise Senior Customer Service Executive Salary - ₹2.8 Lakhs to ₹5.3 Lakhs per year

What is the estimated take home salary of a Senior Customer Service Executive at Capita in India?

The estimated take-home salary of a Senior Customer Service Executive at Capita ranges between ₹27,123 per month to ₹28,530 per month in India. The take-home salary calculation is based on the average Capita Senior Customer Service Executive salary in India which ranges between ₹1.2 Lakhs to ₹6.0 Lakhs per year for employees with experience between 1 years to 9 years. Check how did we calculate take home salary?

What is the notice period for Senior Customer Service Executive at Capita?

According to AmbitionBox, 49% of the Capita Senior Customer Service Executives reported a notice period of 2 Months, 33% reported a notice period of 15 days or less and the remaining reported other notice period durations. This is based on 129 responses on AmbitionBox in last 2 years.

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Capita Senior Customer Service Executive Salaries

Capita Senior Customer Service Executive salary in India ranges between ₹1.2 Lakh to ₹6 Lakhs with an average annual salary of ₹. Salary estimates are based on 330 Capita latest salaries received from various employees of Capita.

Capita Senior Customer Service Executive salaries in India (Updated 2025)

Companies similar to Capita for Senior Customer Service Executive

Latest annual salaries shared by Capita Senior Customer Service Executive

Experience wise Capita Senior Customer Service Executive salaries

Similar Designation salaries in Capita

Salary related reviews for Capita

Senior Customer Service Executive in Pune

Senior Customer Service Executive in Pune

Sales Officer in Indore

Customer Service Executive in Mumbai

Team Lead in Mumbai

Capita Senior Customer Service Executive Salary FAQs

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Capita Senior Customer Service Executive Salaries by Location