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Capita Customer Service Executive salaries in India (Updated 2025)

Annual salary range
1 - 9 years exp.
₹1.5 Lakh - ₹6.7 Lakhs
Salary of majority employees
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43% more than the average Customer Service Executive Salary in IT Services & Consulting Companies for 1 - 9 years of experience

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Salaries in different departments

Customer Success, Service & Operations
Customer Service Executive Salary
1 - 9 years exp. (202 salaries)
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₹1.8 L/yr - ₹6.2 L/yr

Finance & Accounting
Customer Service Executive Salary
1 - 5 years exp. (16 salaries)
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₹2 L/yr - ₹4.9 L/yr

Sales & Business Development
Customer Service Executive Salary
1 - 5 years exp. (13 salaries)
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₹2 L/yr - ₹6 L/yr

Human Resources
Customer Service Executive Salary
1 - 4 years exp. (11 salaries)
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₹2 L/yr - ₹6.4 L/yr

CSR & Social Service
Customer Service Executive Salary
1 - 7 years exp. (10 salaries)
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₹2.4 L/yr - ₹4.9 L/yr

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Last Updated: 18 Mar 2025

Companies similar to Capita for Customer Service Executive

Company name Avg Annual Salary Open Jobs
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FIS Customer Service Executive Salary

0 - 7 years exp. (174 salaries)

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₹2 L/yr - ₹5.5 L/yr

arrow icon 18% less
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Cognizant Customer Service Executive Salary

1 - 5 years exp. (55 salaries)

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₹2 L/yr - ₹7.5 L/yr

arrow icon 6% more
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₹1.8 L/yr - ₹5.3 L/yr

arrow icon 25% less
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₹2.2 L/yr - ₹3.8 L/yr

arrow icon 27% less
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₹2 L/yr - ₹6 L/yr

arrow icon 5% less
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NTT Data Customer Service Executive Salary

0 - 4 years exp. (9 salaries)

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₹2.4 L/yr - ₹4.3 L/yr

arrow icon 31% less
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₹2.9 L/yr - ₹4.5 L/yr

arrow icon 20% less
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₹2.5 L/yr - ₹5.2 L/yr

arrow icon 16% less
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₹1.1 L/yr - ₹5 L/yr

arrow icon 28% less
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UST Customer Service Executive Salary

4 - 7 years exp. (4 salaries)

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₹2.5 L/yr - ₹7.2 L/yr

arrow icon 10% more
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₹1.9 L/yr - ₹7.5 L/yr

arrow icon 4% more
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NielsenIQ Customer Service Executive Salary

1 - 4 years exp. (4 salaries)

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₹6.5 L/yr - ₹9.1 L/yr

arrow icon 94% more
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₹2 L/yr - ₹3.2 L/yr

arrow icon 28% less
Customer Service Executive salary at Capita ranges between ₹1.5 Lakh to ₹6.7 Lakhs per year for employees with experience between 1 year to 9 years. Salary estimates are based on 412 latest salaries received from various employees of Capita.

Latest annual salaries shared by Capita Customer Service Executive

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Experience wise Capita Customer Service Executive salaries

Last Updated: 18 Mar 2025

Experience Avg Annual Salary
1 year  (110 salaries)

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₹1.5 L/yr - ₹6 L/yr
2 years  (86 salaries)

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₹1.9 L/yr - ₹6 L/yr
3 years  (73 salaries)

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₹1.8 L/yr - ₹6 L/yr
4 years  (68 salaries)

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₹1.8 L/yr - ₹6.7 L/yr
5 years  (36 salaries)

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₹2.2 L/yr - ₹6.2 L/yr
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Capita Customer Service Executive Salary and Career Growth

From

To

Customer Service Executive

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1 - 9 years exp.

Senior Operations Manager

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5 - 23 years exp.

Customer Service Executive

1 - 9 years exp.
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Process Leader

5 - 13 years exp.
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arrow icon 31% hike

Team Manager

6 - 17 years exp.
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arrow icon 55% hike
Disclaimer: Our data limits the visualization of this career path at this point. However, other roles and opportunities might be available within the organization beyond what is shown here.

Similar Designation salaries in Capita

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₹1.75 L/yr - ₹4.5 L/yr
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₹1.6 L/yr - ₹5.5 L/yr
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₹1.4 L/yr - ₹6 L/yr
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₹1.9 L/yr - ₹5.44 L/yr
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₹1.9 L/yr - ₹8.1 L/yr
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₹2.05 L/yr - ₹5.2 L/yr
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₹2.5 L/yr - ₹4.94 L/yr
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₹2.2 L/yr - ₹4.7 L/yr
Telecalling Executive Salary
(AmbitionBox Estimate)
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₹4.5 L/yr - ₹5.8 L/yr
Sales Executive Salary
(14 salaries)
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₹2 L/yr - ₹7 L/yr

Top skills at Capita for Customer Service Executive

Customer Service customer support international bpo bpo chat support customer care UK Process chat voice process international process International Voice Process Customer Handling non voice Non Voice Process Bpo Voice

Salary related reviews for Capita

2.9

Rated by 135 employees for salary & benefits

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 12 Jan 2025

2.0
 for  Salary and Benefits

Likes

Nothing

Dislikes

... they have no idea about incentive and if not then you are on PIP, favouritism . You won't get your salary after 45 days you get it after 60 days . Laziness in doing things which employee oriented things . Appraisal is an expectation. At the time of appraisal you will receive an email , we are sorry..... Canteen is the awesome part you should have belonging in one end and your bag on the other end Managers are been removed as they were nothing.Hire and fire In the End after all the pain the process Rammed down. And you have to find a new Job

read more
  • Salary - Poor
  • +6 more

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 27 Jul 2024

3.0
 for  Salary and Benefits

Likes

Capita has good seating arrangement

Dislikes

They made us work extra hours without pay for overtime in the DPD process and the mentor Saquib was a Muslim guy so he gave preference to Muslims, and most of the employees in CapitaO2 process are Muslims

read more
  • Skill development - Poor
  • +3 more

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 30 Nov 2023

2.0
 for  Salary and Benefits

Likes

Only good thing was I was getting salary on time and the training was good.

read more
  • Skill development - Good
  • +1 more

Dislikes

Office politics and a** licking of the managers by some employees and it was encouraged my Managers as well. Freshers are sidelined on the floor.

read more
  • Salary - Poor
  • +4 more

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 15 Oct 2024

1.0
 for  Salary and Benefits

Likes

Not much I liked about this company but one thing I liked it was working from home and table and chairs were provided and cash was reimbursed

read more
  • Job security - Good
  • +1 more

Dislikes

...too they were it will get after three months and atleast they told no appraisal. Salary is very less as per industry they give more to new joiner rather than old employee. Promotion are all fixed for employees who are close to manager or upper management. No festival rewards/gifts from company but they ask employee for CSR activities fund raise.

read more
  • Salary - Bad
  • +1 more

Research & Development Department

3.0
  •  posted on 24 Sep 2021

2.0
 for  Salary and Benefits

Likes

... But the problem is there is no much growth both professionally and financially. If there is no commitments and ready to work for average pay then this can be a best choice.

read more
  • Job security - Good
  • +1 more

Dislikes

As informed earlier, there is no growth professionally and financially.

  • Salary - Poor
  • +2 more
see more salary related reviews

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Capita Customer Service Executive Salary FAQs

What is the salary of Customer Service Executive at Capita ?
The average salary of a Customer Service Executive at Capita in India typically ranges from ₹1.5 Lakhs to ₹6.7 Lakhs per year, depending on experience (from 1 year to 9 years).

The top 10% of Customer Service Executive at Capita earn more than ₹5.3 Lakhs per year, and the top 1% earn over ₹6.4 Lakhs per year. Customer Service Executive Salaries at Capita can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 400+ Capita employees in India.
What is the estimated take home salary of a Customer Service Executive at Capita in India?
The estimated take-home salary of a Customer Service Executive at Capita in India typically ranges from ₹32,518 to ₹33,794 per month. This is based on the average salary range of ₹1.5 Lakhs to ₹6.7 Lakhs per year for employees with experience ranging from 1 year to 9 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 400+ salaries received from various employees of Capita. Check how we calculate in-hand salary with our in-hand salary calculator.
What are the key skills required to be a Customer Service Executive at Capita ?
To be a Customer Service Executive at Capita in india, the key skills required include:

  • - Customer Service
  • - customer support
  • - international bpo
  • - bpo
  • - chat support

These skills are highly valued at Capita and are crucial for successful performance in a Software Engineering role.
Which companies offer higher salaries than Capita for Customer Service Executive in India?
NielsenIQ ₹6.5 Lakhs to ₹9.1 Lakhs per year
UST ₹2.5 Lakhs to ₹7.2 Lakhs per year
Cognizant ₹2.0 Lakhs to ₹7.5 Lakhs per year
Koch Business Solutions ₹1.9 Lakhs to ₹7.5 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Capita, depending on the role and experience level.
What is the salary of a Customer Service Executive in companies similar to Capita in India?
The salary of a Customer Service Executive at companies similar to Capita in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Hewlett Packard Enterprise ₹2.0 Lakhs to ₹6.0 Lakhs per year
NTT DATA, Inc. ₹2.5 Lakhs to ₹5.2 Lakhs per year
FIS ₹2.0 Lakhs to ₹5.5 Lakhs per year
Sopra Steria ₹2.9 Lakhs to ₹4.5 Lakhs per year
Amazon Web Services ₹1.8 Lakhs to ₹5.3 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.
How the salary growth look like for a Customer Service Executive at Capita in India?
The salary growth for a Customer Service Executive at Capita depends on factors such as experience, performance, and promotions. On average, a Customer Service Executive can expect the following growth trajectory at Capita:

Experience Average Salary Range
1 year ₹1.5 Lakhs to ₹6.0 Lakhs per year
2 years ₹1.9 Lakhs to ₹6.0 Lakhs per year
3 years ₹1.8 Lakhs to ₹6.0 Lakhs per year
4 years ₹1.8 Lakhs to ₹6.7 Lakhs per year
and so on.

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Capita Customer Service Executive salary in India ranges between ₹1.5 Lakh to ₹6.7 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 412 Capita latest salaries received from various employees of Capita.