Capita Customer Service Manager Salaries by 4 Employees (Updated 2025)

3 - 6 years exp.

₹2.5 Lakhs - ₹4.9 Lakhs

Low Confidence

Salary of majority employees

43% less than the average Customer Service Manager Salary in IT Services & Consulting Companies for 3 - 6 years of experience

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Last Updated: 12 Mar 2025

Companies similar to Capita for Customer Service Manager

Company name	Avg Annual Salary	Open Jobs
Wipro Customer Service Manager Salary 1 - 6 years exp. (4 salaries)	₹1.6 L/yr - ₹6.3 L/yr 39% more
TCS Customer Service Manager Salary 4 - 21 years exp. (21 salaries)	₹2.9 L/yr - ₹12.6 L/yr 123% more
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Infosys Customer Service Manager Salary 5 - 13 years exp. (3 salaries)	₹6.4 L/yr - ₹18.3 L/yr 322% more
HCLTech Customer Service Manager Salary 9 - 15 years exp. (4 salaries)	₹7.6 L/yr - ₹20.2 L/yr 250% more
Tech Mahindra Customer Service Manager Salary 1 - 14 years exp. (25 salaries)	₹2.1 L/yr - ₹7 L/yr 36% more
Genpact Customer Service Manager Salary 9 - 15 years exp. (5 salaries)	₹3.5 L/yr - ₹13 L/yr 142% more
Hexaware Technologies Customer Service Manager Salary 3 - 9 years exp. (3 salaries)	₹2.4 L/yr - ₹10.2 L/yr 55% more
Hewlett Packard Enterprise Customer Service Manager Salary 6 - 16 years exp. (13 salaries)	₹4.6 L/yr - ₹13.3 L/yr 160% more
Cognizant Customer Service Manager Salary 5 - 9 years exp. (5 salaries)	₹5.5 L/yr - ₹17 L/yr 193% more
Dell EMC Customer Service Manager Salary 5 - 6 years exp. (4 salaries)	₹3 L/yr - ₹40 L/yr 408% more
Amazon Web Services Customer Service Manager Salary 7 - 8 years exp. (4 salaries)	₹27.9 L/yr - ₹35.7 L/yr 814% more
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Atos Customer Service Manager Salary 15 - 18 years exp. (4 salaries)	₹14.9 L/yr - ₹17 L/yr 355% more
NielsenIQ Customer Service Manager Salary 3 - 13 years exp. (4 salaries)	₹14.8 L/yr - ₹17 L/yr 370% more
NTT DATA, Inc. Customer Service Manager Salary 1 - 10 years exp. (3 salaries)	₹3 L/yr - ₹11 L/yr 146% more

Customer Service Manager salary at Capita ranges between ₹2.5 Lakhs to ₹4.9 Lakhs per year for employees with experience between 3 years to 6 years. Salary estimates are based on 4 latest salaries received from various employees of Capita.

Experience wise Capita Customer Service Manager salaries

Last Updated: 12 Mar 2025

Experience	Avg Annual Salary
3 years (AmbitionBox Estimate)	₹2.5 L/yr - ₹5.8 L/yr
4 years (AmbitionBox Estimate)	₹2.8 L/yr - ₹6.4 L/yr
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5 years (AmbitionBox Estimate)	₹3.5 L/yr - ₹4.5 L/yr
6 years (AmbitionBox Estimate)	₹1.7 L/yr - ₹4.9 L/yr

Similar Designation salaries in Capita

Customer Service Officer Salary

(3 salaries)

₹1.9 L/yr - ₹8.1 L/yr

Customer Service Associate Salary

(61 salaries)

₹1.9 L/yr - ₹5.44 L/yr

Customer Service Executive Salary

(412 salaries)

₹1.5 L/yr - ₹6.7 L/yr

Customer Relationship Manager Salary

(3 salaries)

₹2.4 L/yr - ₹3.8 L/yr

Customer Service Representative Salary

(28 salaries)

₹2.05 L/yr - ₹5.2 L/yr

Customer Care Executive Salary

(96 salaries)

₹1.75 L/yr - ₹4.5 L/yr

Customer Support Associate Salary

(5 salaries)

₹2.2 L/yr - ₹4.7 L/yr

Branch Manager Salary

(4 salaries)

₹4.1 L/yr - ₹9 L/yr

Service Engineer Salary

(AmbitionBox Estimate)

₹11.7 L/yr - ₹15 L/yr

Customer Support Executive Salary

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₹1.6 L/yr - ₹5.5 L/yr

Salary related reviews for Capita

4.6

Rated by 3 employees for salary & benefits

Sales Officer in Indore

Full Time

Customer Success, Service & Operations Department

1.0

• posted on 06 Dec 2024

1.0

for Salary and Benefits

Likes

There is nothing you would like about this company

Dislikes

...are about you but about their sales, don't even about your health your problems. They lie about everything job job designation, salary, timings, package break everything. And your manager will insult you behave like you are worthless because you are not performing because they just care about results, your sales target not about your efforts you are making like daily 500-600 calls 3 hour calling, 11.5 hours working although they'll only pay for 9 hours at the end you are wrong in that place. I suggest you all don't go looking other job opportunity

Salary - Bad

+6 more

Customer Service Executive in Mumbai

Full Time

Customer Success, Service & Operations Department

5.0

• posted on 12 Jan 2025

2.0

for Salary and Benefits

Likes

Nothing

Dislikes

... they have no idea about incentive and if not then you are on PIP, favouritism . You won't get your salary after 45 days you get it after 60 days . Laziness in doing things which employee oriented things . Appraisal is an expectation. At the time of appraisal you will receive an email , we are sorry..... Canteen is the awesome part you should have belonging in one end and your bag on the other end Managers are been removed as they were nothing.Hire and fire In the End after all the pain the process Rammed down. And you have to find a new Job

Salary - Poor

+6 more

Senior Customer Service Executive in Pune

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 22 Nov 2024

3.0

for Salary and Benefits

Likes

Pressure is less then other organisations.

Work-life balance - Good

Dislikes

I wont suggest anyone to work here there is no job security and no compensation when process is ramping down on top of that they will ask you to work for them another 2 months just to get your relieving and experience certificates.

Skill development - Poor

+4 more

Team Lead in Mumbai

Full Time

Engineering - Software & QA Department

1.0

• posted on 18 Jul 2024

1.0

for Salary and Benefits

Likes

Nothing

Dislikes

There is no difference between a Mule and a Capita employee. Poor compensation, no benefits or perks even on occassions like Diwali, women's day, no team outing, no RNRs on a larger scale. Dictatorship followed by the senior leadership.

Salary - Bad

+6 more

Customer Service Executive in Mumbai

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 27 Jul 2024

3.0

for Salary and Benefits

Likes

Capita has good seating arrangement

Dislikes

They made us work extra hours without pay for overtime in the DPD process and the mentor Saquib was a Muslim guy so he gave preference to Muslims, and most of the employees in CapitaO2 process are Muslims

Skill development - Poor

+3 more

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Help me choose New Regime or Old Regime for my salary revision

Hi I am working as a full stack Architect (14 yeo) and Following is my CTC. Please help me calculate in hand salary and choose New or OLD regime. I have been doing Old regime till last year with a salary of 48 CTC. Now post revision it increased to 56L CTC effective March 1st. My PF alone will cover 80C Also have additional 50000 contribution in NPS My HRA is around 25K per month (300000) Health insurance for family 28000 Mom's medical expense 30000 (No personal (Have medical complications) or corporate insurance unfortunately) I have a home loan however its under construction, so not eligible yet for tax benefits

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Capita Customer Service Manager Salary FAQs

What is the salary of Customer Service Manager at Capita ?

The average salary of a Customer Service Manager at Capita in India typically ranges from ₹2.5 Lakhs to ₹4.9 Lakhs per year, depending on experience (from 3 years to 6 years).

The top 10% of Customer Service Manager at Capita earn more than ₹4.9 Lakhs per year, and the top 1% earn over ₹4.9 Lakhs per year. Customer Service Manager Salaries at Capita can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 4 Capita employees in India.

What is the estimated take home salary of a Customer Service Manager at Capita in India?

The estimated take-home salary of a Customer Service Manager at Capita in India typically ranges from ₹24,656 to ₹26,100 per month. This is based on the average salary range of ₹2.5 Lakhs to ₹4.9 Lakhs per year for employees with experience ranging from 3 years to 6 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 4 salaries received from various employees of Capita. Check how we calculate in-hand salary with our in-hand salary calculator.

Which companies offer higher salaries than Capita for Customer Service Manager in India?

Amazon Web Services	₹27.9 Lakhs to ₹35.7 Lakhs per year
Dell EMC	₹3.0 Lakhs to ₹40.0 Lakhs per year
NielsenIQ	₹14.8 Lakhs to ₹17.0 Lakhs per year
Atos	₹14.9 Lakhs to ₹17.0 Lakhs per year
Infosys	₹6.4 Lakhs to ₹18.3 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Capita, depending on the role and experience level.

What is the salary of a Customer Service Manager in companies similar to Capita in India?

The salary of a Customer Service Manager at companies similar to Capita in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

HCLTech	₹7.6 Lakhs to ₹20.2 Lakhs per year
Cognizant	₹5.5 Lakhs to ₹17.0 Lakhs per year
Hewlett Packard Enterprise	₹4.6 Lakhs to ₹13.3 Lakhs per year
NTT DATA, Inc.	₹3.0 Lakhs to ₹11.0 Lakhs per year
Genpact	₹3.5 Lakhs to ₹13.0 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Customer Service Manager at Capita in India?

The salary growth for a Customer Service Manager at Capita depends on factors such as experience, performance, and promotions. On average, a Customer Service Manager can expect the following growth trajectory at Capita:

Experience	Average Salary Range
3 years	₹2.5 Lakhs to ₹5.8 Lakhs per year
4 years	₹2.8 Lakhs to ₹6.4 Lakhs per year
5 years	₹3.5 Lakhs to ₹4.5 Lakhs per year
6 years	₹1.7 Lakhs to ₹4.9 Lakhs per year

and so on.

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Capita Customer Service Manager Salaries

Capita Customer Service Manager salary in India ranges between ₹2.5 Lakhs to ₹4.9 Lakhs with an average annual salary of ₹. Salary estimates are based on 4 Capita latest salaries received from various employees of Capita.