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Capita

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Capita Senior Customer Service Executive Reviews

Updated 8 Feb, 2025

Overall Rating

2.8/5

based on 75 reviews

Rating distribution

5

31 (41.3%)

4

28 (37.3%)

3

3 (4.0%)

2

5 (6.7%)

1

8 (10.7%)

Category Ratings

3.1

Work-life balance

3.0

Job security

2.8

Company culture

2.7

Skill development

2.7

Work satisfaction

2.6

Salary

2.3

Promotions

What employees say about Capita?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

62% employees reported

Flexible timing

70% employees reported

No travel

78% employees reported

View more detailed insights

Gender based rating

3.8

Rated by Women

20 reviews

2.7

Rated by Men

43 reviews

Capita is rated 2.8 out of 5 stars on AmbitionBox, based on 75 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with ... Read more

Capita is rated 2.8 out of 5 stars on AmbitionBox, based on 75 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Capita Senior Customer Service Executive Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

75 reviews found

Sort by: Popular

Senior Customer Service Executive in Pune

Full Time

·

Operations Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 22 Nov 2024

Likes

Pressure is less then other organisations.

Work-life balance - Good

Dislikes

I wont suggest anyone to work here there is no job security and no compensation when process is ramping down on top of that they will ask you to work for them another 2 months just to get your relieving and experience certificates.

Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Mumbai

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 08 Feb 2025

Likes

joined here as a fresher and during induction we were promised the world to us but lately did i get to know that all this company does is gives stress and lies. Even after performing well and working for more than one year not even a single cent of my salary was increased. There was going to be our yearly appraisal in march 2024 butthey denied and said we will do it in oct 2024, waited till Oct 2024 and they said sorry the appraisal will happen in Jan 2025. In nov 2024 the biggest client of capita which is O2 ramped down its process and all employees were told to put down our papers and we lost our job. Even the Client knew that the management of this company was just rubbish. They had no idea what they were doing....Read More

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Pune

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 23 Sep 2024

Likes

The company was very good till August 2024 but then the sales came in and everything was worst

Dislikes

Don't think to join this org it's useless they hire for customer service and then tell u to do sales or else resign just pathetic I had the best manager but he was removed from the org saying we don't have staffing 0 job security they would make u resign

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

·

Customer Success, Service & Operations - Other Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

5.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 13 Mar 2024

Likes

The process i worked for was good and i enjoyed working with it because i had good team members

Job security - Excellent

Dislikes

No good ambiance 0 time management Poor cab service No appraisal No contribution to keep their employees to work ambitiously No free time for stress relief Poor medical services

Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Senior Customer Service Executive in Mumbai

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 11 Jan 2025

Likes

This Is the only company where company scammed the employees

Dislikes

Not good company 😕

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Read Capita Senior Customer Service Executive Reviews based on locations

2.7

Pune

(29)

2.2

Mumbai

(18)

3.6

Bangalore / Bengaluru

(18)

Senior Customer Service Executive in Mumbai

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Sep 2024

Likes

Worst company ever worked with

Dislikes

Worst company ever to be

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Senior Customer Service Executive in Mumbai

Full Time

·

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 01 Dec 2024

Likes

Shift timings are flexible

Dislikes

No increment from 2023, fake promises

Salary - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

You are reading trusted reviews. Keep reading to find out more about Capita.

Senior Customer Service Executive in Mumbai (working remotely)

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 09 Jan 2024

Likes

Great team Good manager Salary on time Flexibility in work

Job security - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Slow growth Pays less Variable bonus depends on performance

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Senior Customer Service Executive in Pune

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 10 Jul 2023

Likes

Na

Salary - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

No dislikes about company

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Mumbai

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 08 May 2023

Likes

A very good and employeecentric organization. You'll have a jaob security like no other organization. Work culture is good as well.

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Growth is slow, you'll have to be here for atleast 3-4 years to get a growth opportunity depending on how you perform.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 13 Jan 2023

Likes

Shift timings

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Very less salary package

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 May 2022

Likes

Capita is a great place to work

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing at all

Work Details

Amazing

Work days: Monday to Friday (Flexible Timings)

Senior Customer Service Executive in Mumbai

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 01 Feb 2023

Likes

Good work culture.

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Pressure to do more for the same salary

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Bangalore / Bengaluru

Full Time

·

CSR & Sustainability Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 31 Jan 2025

Dislikes

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Overall Rating

Bad

Senior Customer Service Executive in Pune

Full Time

·

Telecommunication Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Apr 2021

Likes

Love to work with Capita

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work friendly

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Feb 2021

Likes

Atmosphere

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Superb company

Senior Customer Service Executive in Pune

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 07 Sep 2023

Likes

Infrastructure and facilities like transportation, food

Salary - Good
Promotions - Good
Company culture - Good
Work-life balance - Good

Dislikes

Management, work life balance

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Jan 2023

Likes

If you got job in Capita, do not think to leave. I made a mistake by quitting this platinum opportunity.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is not even single point to say about it. All good at Capita.

Work Details

Work days: Monday to Friday (Flexible Timings)

Senior Customer Service Executive in Pune

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 21 Aug 2019

Likes

Every individual is treated equal in the company. Work environment is excellent. A good place to work with no salary issues. Always motivating.

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Management at times.

Work Details

Replying to customers emails.

Work timings: Flexible Timings

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Oct 2018

Likes

Training

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NA

Work Details

Good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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More about working at Capita

HQ - Indore, Madhya Pradesh, India
IT Services & Consulting
5k-10k Employees (India)

People also ask about Capita's Senior Customer Service Executives

How is Capita to work for?

Capita is rated 2.8 out of 5, based on 75 reviews by employees on AmbitionBox. Capita is known for Work-life balance which is rated at the top and given a rating of 3.1. However, Career growth is rated the lowest at 2.3 and can be improved. To know first hand how it is like to work at Capita read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Capita?

According to AmbitionBox ratings, Capita employees rate its salary and benefits as 2.6 out of 5. You can know more about Capita Salaries at AmbitionBox

How is the work culture at Capita?

Work culture is rated 2.8 at Capita by 75 employees. While job security is rated 3.0 and work-life balance is rated 3.1 at Capita. Read detailed reviews by employees of Capita on AmbitionBox.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 75 Capita reviews submitted by Capita employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Capita is the right company for you. 62% of employees reported the working ...days at Capita as Monday to Friday. 70% employees reported the work timings at Capita as Flexible timing. Read more

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Capita Senior Customer Service Executive Salary

based on 330 salaries

Unlock

₹1.2 L/yr - ₹6 L/yr

At par with the average Senior Customer Service Executive Salary in India

View more details

Employee Benefits for Capita Senior Customer Service Executive

Office cab/shuttle

3 total responses

International/On-site exposure

1 total response

Free meal

1 total response

Health insurance

5 total responses

+4 more benefits

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