Capita is rated
3.3 out of 5 stars on
AmbitionBox, based on 31 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Capita is rated
3.3 out of 5 stars on
AmbitionBox, based on 31 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Capita Customer Care Executive Reviews
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31 reviews found
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Popular
Customer Care Executive in
Mumbai
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 25 Nov 2024
Likes
Was offering stable career but now the process is getting shut down.
Dislikes
Less to no salary increment, no support from management. Loading up work without any additional payment, no perks.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Bangalore / Bengaluru (working remotely)
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Dec 2023
Likes
Management is good
Dislikes
Nothing from my side
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Mumbai
Full Time
·
Telecom Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 18 Nov 2024
Likes
Nothing
Dislikes
Work culture, no professionalism
Customer Care Executive in
Mumbai
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 07 Aug 2023
Likes
Na na na na na
Dislikes
Na na na na na
Work Details
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Pune
Full Time
·
Back Office Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 04 Dec 2022
Likes
Working environment is good, there is no heavy work pressure.
Dislikes
Carrier growth is not there, there is less opportunities like promotions.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 27 Apr 2023
Likes
Earlier the management when I joined was really good and helpful. But as the old management changed and new manager, ops manager came everything was not good.
Dislikes
There are many things from management to the transport and all. Promotion are based on biased based. Only for show off IJP are removed.
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
Capita.
I am working from last 4 years with Capita . Capita is good regarding job security and there policies.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Logistic Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 20 Aug 2020
Likes
I like to work at capita only bcz of my manager. My manager has supported me a lot. Company offered office chairs, however I did not require it as I have my own. I received broadband. However, we are not compensated for electrity. We use our electricity and we are not compensated but because we are not travelling to office we stopped getting our travel allowance. We have not received our yearly hike as well....Read More
Dislikes
However we are not compensated for electricity for using the system for office work but deducted travel allowance from our salary because we are not coming to office. We did not receive our salary hike and we have to overtime for whatever reasons and not getting paid for it. So personally infeel our hardwork is not paid for and no appreciation.
Work Details
It is average
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive
Administration Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 22 Mar 2019
Likes
Process is good
Dislikes
The timings. If a person is suffering because of late night shift they should consider and give them a day shift
Work Details
Kind of hectic.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Chat Process Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 18 Jan 2022
Likes
Good place to work .
Customer Care Executive in
Pune
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 Oct 2021
Likes
Not very great experience while working with capita
Dislikes
Management within the company
Work Details
Not balanced, and Heqtique
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Pune
Courier Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Jul 2021
Likes
It's environment, management support back up assistance etc
Dislikes
Nothing
Work Details
Not bad
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Care Executive in
Magarpatta
Ecommerce Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 May 2021
Likes
Everyone,everything
Customer Care Executive in
Mumbai
Back Office Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 24 Sep 2019
Likes
Salaries never delayed
Dislikes
No future... No job security
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Pune
O2 Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 08 Aug 2019
Likes
Rotational offs, less increment, no NIGHT allowance for whole night shift, not allowed to take tea coffee or cookies on the floor
Work Details
Web chat
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Operations Support Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 25 Jun 2019
Likes
Good working atmosphere & culture. Good place to work. Job security. No extra work apart from your shift hour.