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Capita

Compare

based on 2.3k Reviews

Filter reviews by

Capita Customer Care Executive Pune Reviews

based on 15 reviews

Updated 27 Apr, 2023

Overall Rating

3.3/5

How AmbitionBox ratings work?

Category Ratings

3.8

Job Security

3.5

Company culture

3.5

Work-Life balance

3.2

Skill development

3.1

Salary & Benefits

3.0

Work Satisfaction

2.6

Promotions/Appraisal

Top Mentions in Capita Customer Care Executive Pune Reviews

15 reviews found

Sort by: Popular

Customer Care Executive in Pune

Full Time

·

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 04 Dec 2022

Likes

Working environment is good, there is no heavy work pressure.

Dislikes

Carrier growth is not there, there is less opportunities like promotions.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 27 Apr 2023

Likes

Earlier the management when I joined was really good and helpful. But as the old management changed and new manager, ops manager came everything was not good.

Dislikes

There are many things from management to the transport and all. Promotion are based on biased based. Only for show off IJP are removed.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Care Executive in Pune

Power & Utility Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 06 May 2021

Likes

I am working from last 4 years with Capita . Capita is good regarding job security and there policies.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Logistic Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

1.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 20 Aug 2020

Likes

I like to work at capita only bcz of my manager. My manager has supported me a lot. Company offered office chairs, however I did not require it as I have my own. I received broadband. However, we are not compensated for electrity. We use our electricity and we are not compensated but because we are not travelling to office we stopped getting our travel allowance. We have not received our yearly hike as well....Read More

Dislikes

However we are not compensated for electricity for using the system for office work but deducted travel allowance from our salary because we are not coming to office. We did not receive our salary hike and we have to overtime for whatever reasons and not getting paid for it. So personally infeel our hardwork is not paid for and no appreciation.

Work Details

It is average

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Chat Process Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 18 Jan 2022

Likes

Good place to work .

Customer Care Executive in Pune

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 03 Oct 2021

Likes

Not very great experience while working with capita

Dislikes

Management within the company

Work Details

Not balanced, and Heqtique

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Pune

Courier Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 20 Jul 2021

Likes

It's environment, management support back up assistance etc

Dislikes

Nothing

Work Details

Not bad

Work timings: Flexible Timings

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Capita.

Customer Care Executive in Pune

O2 Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 08 Aug 2019

Likes

Rotational offs, less increment, no NIGHT allowance for whole night shift, not allowed to take tea coffee or cookies on the floor

Work Details

Web chat

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer Care Executive in Pune

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 25 Jun 2019

Likes

Good working atmosphere & culture. Good place to work. Job security. No extra work apart from your shift hour.

Dislikes

Less pay for freshers.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 03 Jun 2020

Likes

People are great there.

Dislikes

None as such.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Care Executive in Pune

Customer service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 14 Dec 2017

Likes

Capita is a best place to work. All the managers and staff is great.

Dislikes

Capita is a great place to work.

Work Details

Its great working with capita.

Work days: Rotational Shift (Flexible Timings)

Customer Care Executive in Pune

BPO Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 26 May 2019

Likes

I was employed.

Dislikes

Hygiene and maintenance

Work Details

Boring and repetitive.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

Letter writing

Customer Care Executive in Pune

Finance Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 27 Mar 2018

Likes

No pressure

Dislikes

Nothing

Work Details

I was in a payroll department and use to handle all payroll related queries

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

O2 Telecom Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 21 Apr 2020

Likes

Everything

Dislikes

Nothing

Work Details

Chat Agent

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Care Executive in Pune

Next Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

2.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 14 Nov 2019

Likes

Perfect

Dislikes

Breaks

Top trending discussions

View All

effortlesswinner

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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Capita Pune Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 15 Capita reviews submitted by Capita employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Capita is the right company for you. 50% of employees reported the working ...Read more

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Capita Customer Care Executive Pune Reviews

Gender Based Ratings for Capita Customer Care Executive Pune

based on 14 reviews

Rated 3.1 for Job Security and 2.5 for Skill Development

Rated 4.4 for Company Culture and 4.1 for Work-Life Balance

Working Days for Capita Customer Care Executive Pune

based on 15 reviews

Monday to Friday

50%

Rotational Shift

40%

Other

10%

Work Timings for Capita Customer Care Executive Pune

based on 15 reviews

Flexible timing

Strict (1.30pm - 9.30pm)

Strict (11am - 8pm)

69%

15%

8%

8% employees reported other strict timings

Shift Timings for Capita Customer Care Executive Pune

based on 15 reviews

Day shift

100%

Business Travel for Capita Customer Care Executive Pune

based on 15 reviews

No travel

72%

Within city

21%

Within country

7%

Capita Customer Care Executive Salaries in Pune

based on 55 salaries

₹1.8 L/yr - ₹4.5 L/yr

14% more than the average Customer Care Executive Salary in India

View more details

Employee Benefits for Capita Customer Care Executive Pune

Job/Soft skill training

1 total response

Cafeteria

1 total response

Retirement benefits

0 total responses

Office cab/shuttle

0 total responses

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