Capita is rated
2.9 out of 5 stars on
AmbitionBox, based on 50 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Capita is rated
2.9 out of 5 stars on
AmbitionBox, based on 50 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Capita Customer Service Executive Pune Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
50 reviews found
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Popular
Customer Service Executive in
Pune
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 12 Nov 2024
Likes
The only thing I liked in Capita was that we received payment on time. There was no delay
Dislikes
I didn't like the work culture. The management is too bad and environment is stressful.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Pune
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 04 Apr 2024
Likes
Nothing. The problem starts with relocation and transport issue. A vicious cycle!
Dislikes
Poor Management and Hectic culture
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 26 Jun 2024
Likes
Good for shift timing mostly capita has UK shift
Dislikes
Worst work culture no work life balance employees are treated as robots every days shift are changed, and even if you are hired for customer support you are pressurised for sales every day, worst company I have ever worked
Customer Service Executive in
Pune
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 18 Oct 2023
Likes
Honestly nothing apart from getting to know people during training.
Dislikes
False information during interview. Hired for customer service only but asked to manage sales, complaints, retentions along with customer service. Deduction of PF from in hand amount saying that sorry our HR made a mistake.
No understanding at all.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Full Time
·
Retail & B2C Sales Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 16 Oct 2023
Likes
Salary is better according to the market competition.
Dislikes
Worst management, no proper work life , managers are not cooperative . I would suggest not to join this company .
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 07 Dec 2023
Likes
Good supporting environment
Dislikes
Less opportunity for growth.most are concerned with politics
Customer Service Executive in
Pune
Full Time
·
Voice \/ Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 14 Jun 2024
Likes
Earlier before the merger with VM it was very good environment. But after VM O2 merged it all collapsed.
Dislikes
Too much of client interference in decision making which makes bad place to work.
You are reading trusted reviews. Keep reading to find out more about
Capita.
Customer Service Executive in
Pune
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 24 Aug 2023
Likes
Nothing
Dislikes
Management (Manager : Salomi Parmar)
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
The work environment, support from the higher team.
Dislikes
NA
Work Details
The job is interesting and I learnt everything, regarding the work there.
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Full Time
·
Business Process Outsourcing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 23 Aug 2020
Likes
The environment is awesome managers are helpful.
Dislikes
There is nothing that i don't like about the company
Work Details
One of the best.
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Full Time
·
CSR & Sustainability Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 06 Nov 2018
Likes
NA
Dislikes
The process we worked with had not proper leave management system.
Work Details
NA
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Full Time
·
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Mar 2018
Likes
The environment is awsome.
Dislikes
They dont have sick rooms.
Customer Service Executive in
Pune
CSR & Sustainability Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 20 Aug 2022
Likes
Its good working at Capita
Dislikes
Job is not secure you can get fired anytime
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Executive in
Pune
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 20 Apr 2022
Likes
Management is understanding, job is secure and stable
Dislikes
Compensation is average
Work Details
Quite good
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Jul 2019
Likes
The company is totally the perfect and outstanding place to work for. The management in here is just like a family. You will like as if you are working with your family at the same place. I learnt a lot from this company. Just give it a go , my words you will not regret joining this company. I got a new family.
Dislikes
There was nothing which I could dislike.
Work Details
Amazing. Will learn a lot about the work n about life
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Pune
CSR & Sustainability Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 22 Jul 2021
Likes
Work culture are good and got an opportunity to learn something new.
Dislikes
Management and few work ethics are unnecessarly push the employee to work under pressure.
Work Details
Work life balance was good there.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 23 Aug 2022
Likes
Good earning it terms of incentives and all
Dislikes
Work Pressure is a bit too much
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
CSR & Sustainability Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 28 Jul 2020
Likes
Worked there for 3 years still had some chance of being with them and if approved or helped then I would have been a little happy with the status.
They did help me get my job secure and had to leave due to the situation but other comoanies are providing so many options and look to retain the most valuable who has been with the company for so long. This company was calling and asking to either resign or they terminate the employee.
How foolish?...Read More
Dislikes
Dislike is all I can think of being here for so long that is less for some people but it is the longest for myself, I was looking for a career or at least a time period of 10 years with the comoany but I did not know they will be doing such things with talented people and keep the most timepasaing and idiotic persons. I am not happyas they have not helped me to secure my job with Capita and no other options were given to me for my career....Read More
Work Details
Stressful and Pressurised.
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Pune
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 17 Feb 2021
Likes
The people are good and the process is simple also 8hrs shift
Dislikes
No prospect of promotion
Work Details
The job is good learning experience..the customers are polite and work is interesting
Work days: Rotational Shift
(Strict Timings)
Customer Service Executive in
Pune
CSR & Sustainability Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 02 Oct 2020
Likes
Work from Home
Dislikes
Bad treatment of employees in the covid-19 situation. Taking excessive work by force.
Work Details
At beginning it was good but the pandemic showed the worst face of the company.
People also ask about Capita, Pune Customer Service Executives
Is Capita, Pune a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 50 employee reviews, it's clear that most customer service executives have a below average experience working at Capita, Pune. Salary & Benefits holds the highest rating at 2.9, while career growth is rated the lowest amongst all factors at 1.9. Read reviews about salary & benefits and career growth on AmbitionBox.
Does Capita, Pune pay their Customer Service Executives well?
According to AmbitionBox reviews, Capita, Pune customer service executives rate their salary and benefits at 2.9 out of 5, based on 50 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Capita, Pune's customer service executives salaries here and to read reviews specifically about salary and benefits at Capita, Pune for customer service executives, click here.
How is the work culture at Capita, Pune for Customer Service Executives?
Work culture at Capita, Pune for customer service executives is rated 2.0 out of 5 by 50 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Capita, Pune for customer service executives, click here.
How is the job security at Capita, Pune for Customer Service Executives?
Based on 50 reviews on AmbitionBox, Capita, Pune's customer service executives rate job security at 2.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Capita, Pune. To read reviews about job security at Capita, Pune for customer service executives, click here.
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