Cognizant Customer Service Manager Salaries by 5 Employees (Updated 2025)

5 - 9 years exp.

₹5.5 Lakhs - ₹17 Lakhs

Low Confidence

Salary of majority employees

66% more than the average Customer Service Manager Salary in IT Services & Consulting Companies for 5 - 9 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Service Manager Salary 5 - 7 years exp. (AmbitionBox Estimate)	₹5 L/yr - ₹6.1 L/yr
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Sales & Business Development Customer Service Manager Salary 6 years exp. (AmbitionBox Estimate)	₹7.7 L/yr - ₹9.4 L/yr

Last Updated: 31 Jan 2025

Companies similar to Cognizant for Customer Service Manager

Company name	Avg Annual Salary	Open Jobs
Accenture Customer Service Manager Salary 0 - 14 years exp. (27 salaries)	₹1.8 L/yr - ₹9.6 L/yr 51% less
Tech Mahindra Customer Service Manager Salary 1 - 14 years exp. (25 salaries)	₹2.1 L/yr - ₹7 L/yr 53% less
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TCS Customer Service Manager Salary 4 - 21 years exp. (21 salaries)	₹2.9 L/yr - ₹12.6 L/yr 24% less
IBM Customer Service Manager Salary 1 - 17 years exp. (5 salaries)	₹2 L/yr - ₹18 L/yr At par
Genpact Customer Service Manager Salary 9 - 15 years exp. (5 salaries)	₹3.5 L/yr - ₹13 L/yr 17% less
Capgemini Customer Service Manager Salary 2 - 5 years exp. (5 salaries)	₹3.8 L/yr - ₹9.5 L/yr 36% less
Dell EMC Customer Service Manager Salary 5 - 6 years exp. (4 salaries)	₹3 L/yr - ₹40 L/yr 74% more
Atos Customer Service Manager Salary 15 - 18 years exp. (4 salaries)	₹14.9 L/yr - ₹17 L/yr 56% more
Wipro Customer Service Manager Salary 1 - 5 years exp. (4 salaries)	₹1.6 L/yr - ₹6.3 L/yr 52% less
NielsenIQ Customer Service Manager Salary 3 - 13 years exp. (4 salaries)	₹14.8 L/yr - ₹17 L/yr 61% more
HCLTech Customer Service Manager Salary 9 - 15 years exp. (4 salaries)	₹7.6 L/yr - ₹20.2 L/yr 19% more
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HCL Infosystems Customer Service Manager Salary 1 - 12 years exp. (3 salaries)	₹2.1 L/yr - ₹8 L/yr 48% less
Infosys Customer Service Manager Salary 5 - 13 years exp. (3 salaries)	₹6.4 L/yr - ₹18.3 L/yr 44% more
NTT DATA, Inc. Customer Service Manager Salary 1 - 10 years exp. (3 salaries)	₹3 L/yr - ₹11 L/yr 16% less

Customer Service Manager salary at Cognizant ranges between ₹5.5 Lakhs to ₹17 Lakhs per year for employees with experience between 5 years to 9 years. Salary estimates are based on 5 latest salaries received from various employees of Cognizant.

Experience wise Cognizant Customer Service Manager salaries

Last Updated: 31 Jan 2025

Experience	Avg Annual Salary
5 years (AmbitionBox Estimate)	₹5.5 L/yr - ₹5.5 L/yr
6 years (AmbitionBox Estimate)	₹2.6 L/yr - ₹8.7 L/yr
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7 years (AmbitionBox Estimate)	₹5.5 L/yr - ₹17.2 L/yr
8 years (AmbitionBox Estimate)	₹11.3 L/yr - ₹14.4 L/yr
9 years (AmbitionBox Estimate)	₹6.2 L/yr - ₹17 L/yr

Similar Designation salaries in Cognizant

Customer Service Associate Salary

(22 salaries)

₹2 L/yr - ₹5 L/yr

Customer Service Executive Salary

(55 salaries)

₹2 L/yr - ₹7.5 L/yr

Customer Relationship Manager Salary

(3 salaries)

₹19.2 L/yr - ₹22 L/yr

Customer Service Representative Salary

(13 salaries)

₹2.2 L/yr - ₹5.2 L/yr

Customer Care Executive Salary

(34 salaries)

₹2 L/yr - ₹7 L/yr

Customer Support Associate Salary

(11 salaries)

₹2.45 L/yr - ₹6 L/yr

Branch Manager Salary

(4 salaries)

₹16 L/yr - ₹26.5 L/yr

Service Engineer Salary

(40 salaries)

₹10.1 L/yr - ₹18.6 L/yr

Customer Support Executive Salary

(53 salaries)

₹2 L/yr - ₹5.3 L/yr

Relationship Manager Salary

(5 salaries)

₹3.75 L/yr - ₹13 L/yr

Top skills at Cognizant for Customer Service Manager

Service Delivery Management Customer Service Management Excel bpo Pivot BPO Management

Salary related reviews for Cognizant

Senior Associate in Hyderabad / Secunderabad

Full Time

IT & Information Security Department

3.0

• posted on 26 Jan 2025

4.0

for Salary and Benefits

Likes

Cognizant have lot of job opportunities and provide nice pay according to market standards. People working in cognizant can switch to other technology and work on it.

Salary - Good

+1 more

Dislikes

Hikes are very less when compare to other companies. Due to internal politics talented people efforts are recognised.

Skill development - Poor

+3 more

Senior Associate in Noida

Full Time

Procurement & Supply Chain Department

4.0

• posted on 10 Jan 2025

3.0

for Salary and Benefits

Likes

Cognizant has strong capebilities in delivering technology services with a robust support. People are satisfied working here but since past couple of years company has not given ample opportunitiesto employees in terms of growth and compensastion

Work satisfaction - Good

+2 more

Dislikes

Not good approasal No timely appraisal No promotion policies No standard salary parameters as per exp No benchmarking for compensastion

Senior Associate in Kolkata

Full Time

Engineering - Software & QA Department

3.0

• posted on 10 Jan 2025

4.0

for Salary and Benefits

Likes

If you swith to Cognizant, they will provide good salary compared to other service based company. They also push their associate for skill development with regular certification drive.

Salary - Good

+1 more

Dislikes

The appraisal system dropped drastically in couple of years. Very minimum salary hike with high ratings.

Promotions - Poor

Team Lead in Bangalore / Bengaluru

Full Time

Project & Program Management Department

4.0

• posted on 18 Dec 2024

3.0

for Salary and Benefits

Likes

Ample of learning opportunities if you are willing to take it. Good work life balance in general. Good culture. Leadership if open to hearing employees issues and support them as possible.

Skill development - Excellent

+4 more

Dislikes

Salary is lower compared to other firms.

Senior Associate in Kolkata

Full Time

Engineering - Software & QA Department

4.0

• posted on 28 Nov 2024

2.0

for Salary and Benefits

Likes

Stability is good. Though in the ongoing global recession, many of my co-workers had to leave projects because of project ramp down and did not get any other projects. Instead of recruiting employees from bench in other projects they are hiring more from people outside.

Skill development - Good

+1 more

Dislikes

Appraisal is bad. So joining with low salary does not help much in the long run, better to switch.

Salary - Poor

+1 more

see more salary related reviews

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What people are saying about Cognizant

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a snowflake developer

1w (edited)

Novartis Job Offer

Hi everyone, I have 3.6 years of IT experience and currently work at a service-based company in Pune. My current CTC is 14 LPA (13.5 LPA fixed). I recently received an offer from Novartis Hyderabad as Data Analyst level 3 with a CTC of 19.9 LPA (18.3 LPA fixed). Is this a good offer, or is it on the lower side for my experience? Would appreciate your suggestions! Any answers from people working at Novartis pls ?

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Cognizant Customer Service Manager Salary FAQs

What is the salary of Customer Service Manager at Cognizant ?

The average salary of a Customer Service Manager at Cognizant in India typically ranges from ₹5.5 Lakhs to ₹17.0 Lakhs per year, depending on experience (from 5 years to 9 years).

The top 10% of Customer Service Manager at Cognizant earn more than ₹17.0 Lakhs per year, and the top 1% earn over ₹17.0 Lakhs per year. Customer Service Manager Salaries at Cognizant can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 5 Cognizant employees in India.

What is the estimated take home salary of a Customer Service Manager at Cognizant in India?

The estimated take-home salary of a Customer Service Manager at Cognizant in India typically ranges from ₹71,729 to ₹73,578 per month. This is based on the average salary range of ₹5.5 Lakhs to ₹17.0 Lakhs per year for employees with experience ranging from 5 years to 9 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 5 salaries received from various employees of Cognizant. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Customer Service Manager at Cognizant ?

To be a Customer Service Manager at Cognizant in india, the key skills required include:

- Service Delivery Management
- Customer Service Management
- Excel
- bpo
- Pivot

These skills are highly valued at Cognizant and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than Cognizant for Customer Service Manager in India?

Dell EMC	₹3.0 Lakhs to ₹40.0 Lakhs per year
NielsenIQ	₹14.8 Lakhs to ₹17.0 Lakhs per year
Atos	₹14.9 Lakhs to ₹17.0 Lakhs per year
Infosys	₹6.4 Lakhs to ₹18.3 Lakhs per year
HCLTech	₹7.6 Lakhs to ₹20.2 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Cognizant, depending on the role and experience level.

What is the salary of a Customer Service Manager in companies similar to Cognizant in India?

The salary of a Customer Service Manager at companies similar to Cognizant in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

IBM	₹2.0 Lakhs to ₹18.0 Lakhs per year
NTT DATA, Inc.	₹3.0 Lakhs to ₹11.0 Lakhs per year
Genpact	₹3.5 Lakhs to ₹13.0 Lakhs per year
TCS	₹2.9 Lakhs to ₹12.6 Lakhs per year
Capgemini	₹3.8 Lakhs to ₹9.5 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Customer Service Manager at Cognizant in India?

The salary growth for a Customer Service Manager at Cognizant depends on factors such as experience, performance, and promotions. On average, a Customer Service Manager can expect the following growth trajectory at Cognizant:

Experience	Average Salary Range
5 years	₹5.5 Lakhs to ₹5.5 Lakhs per year
6 years	₹2.6 Lakhs to ₹8.7 Lakhs per year
7 years	₹5.5 Lakhs to ₹17.2 Lakhs per year
8 years	₹11.3 Lakhs to ₹14.4 Lakhs per year

and so on.

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Cognizant Customer Service Manager Salaries

Cognizant Customer Service Manager salary in India ranges between ₹5.5 Lakhs to ₹17 Lakhs with an average annual salary of ₹. Salary estimates are based on 5 Cognizant latest salaries received from various employees of Cognizant.