Genpact Customer Service Manager Salaries by 5 Employees (Updated 2025)

9 - 15 years exp.

₹3.5 Lakhs - ₹13 Lakhs

Low Confidence

Salary of majority employees

Unlock

40% more than the average Customer Service Manager Salary in IT Services & Consulting Companies for 9 - 15 years of experience

Interested in this particular role?

Salaries in different departments

Data Science & Analytics Customer Service Manager Salary 12 - 15 years exp. (AmbitionBox Estimate)	Unlock ₹9 L/yr - ₹13 L/yr
Sales & Business Development Customer Service Manager Salary 9 - 11 years exp. (AmbitionBox Estimate)	Unlock ₹3.2 L/yr - ₹3.9 L/yr
Login to view exact salary
Customer Success, Service & Operations Customer Service Manager Salary 10 years exp. (AmbitionBox Estimate)	Unlock ₹6.8 L/yr - ₹8.3 L/yr

Last Updated: 3 Feb 2025

Companies similar to Genpact for Customer Service Manager

Company name	Avg Annual Salary	Open Jobs
TCS Customer Service Manager Salary 4 - 21 years exp. (21 salaries)	Unlock ₹2.9 L/yr - ₹12.6 L/yr 8% less
Wipro Customer Service Manager Salary 1 - 5 years exp. (4 salaries)	Unlock ₹1.6 L/yr - ₹6.3 L/yr 42% less	1 job opening
Login to view exact salary
Infosys Customer Service Manager Salary 5 - 13 years exp. (3 salaries)	Unlock ₹6.4 L/yr - ₹18.3 L/yr 75% more
HCLTech Customer Service Manager Salary 9 - 15 years exp. (4 salaries)	Unlock ₹7.6 L/yr - ₹20.2 L/yr 45% more
Tech Mahindra Customer Service Manager Salary 1 - 14 years exp. (25 salaries)	Unlock ₹2.1 L/yr - ₹7 L/yr 44% less
Cognizant Customer Service Manager Salary 5 - 9 years exp. (5 salaries)	Unlock ₹5.5 L/yr - ₹17 L/yr 21% more
Accenture Customer Service Manager Salary 0 - 14 years exp. (27 salaries)	Unlock ₹1.8 L/yr - ₹9.6 L/yr 41% less
IBM Customer Service Manager Salary 1 - 17 years exp. (5 salaries)	Unlock ₹2 L/yr - ₹18 L/yr 21% more
Capgemini Customer Service Manager Salary 2 - 5 years exp. (5 salaries)	Unlock ₹3.8 L/yr - ₹9.5 L/yr 23% less	1 job opening
Hewlett Packard Enterprise Customer Service Manager Salary 6 - 16 years exp. (13 salaries)	Unlock ₹4.6 L/yr - ₹13.3 L/yr 8% more
Sutherland Global Services Customer Service Manager Salary 0 - 5 years exp. (9 salaries)	Unlock ₹2 L/yr - ₹4.5 L/yr 57% less
Login to view exact salary
Atos Customer Service Manager Salary 15 - 18 years exp. (4 salaries)	Unlock ₹14.9 L/yr - ₹17 L/yr 88% more
NTT DATA, Inc. Customer Service Manager Salary 1 - 10 years exp. (3 salaries)	Unlock ₹3 L/yr - ₹11 L/yr 2% more

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Customer Service Manager salary at Genpact ranges between ₹3.5 Lakhs to ₹13 Lakhs per year for employees with experience between 9 years to 15 years. Salary estimates are based on 5 latest salaries received from various employees of Genpact.

Experience wise Genpact Customer Service Manager salaries

Last Updated: 3 Feb 2025

Experience	Avg Annual Salary
9 years (AmbitionBox Estimate)	Unlock ₹3.5 L/yr - ₹6.6 L/yr
10 years (AmbitionBox Estimate)	Unlock ₹2.1 L/yr - ₹7.5 L/yr
Login to view exact salary
11 years (AmbitionBox Estimate)	Unlock ₹3.5 L/yr - ₹12.1 L/yr
12 years (AmbitionBox Estimate)	Unlock ₹3.3 L/yr - ₹9 L/yr
13 years (AmbitionBox Estimate)	Unlock ₹8.7 L/yr - ₹11.2 L/yr
14 years (AmbitionBox Estimate)	Unlock ₹10.1 L/yr - ₹12.9 L/yr
15+ years (AmbitionBox Estimate)	Unlock ₹5.1 L/yr - ₹13 L/yr

View all

Similar Designation salaries in Genpact

Customer Service Officer Salary

(6 salaries)

Unlock

₹3.1 L/yr - ₹5 L/yr

Customer Service Associate Salary

(91 salaries)

Unlock

₹1.45 L/yr - ₹4.7 L/yr

Customer Service Executive Salary

(122 salaries)

Unlock

₹1.6 L/yr - ₹5.5 L/yr

Customer Relationship Manager Salary

(7 salaries)

Unlock

₹1 L/yr - ₹5 L/yr

Customer Service Representative Salary

(23 salaries)

Unlock

₹2.33 L/yr - ₹4.7 L/yr

Customer Care Executive Salary

(106 salaries)

Unlock

₹1 L/yr - ₹4.6 L/yr

Customer Support Associate Salary

(25 salaries)

Unlock

₹2 L/yr - ₹3.5 L/yr

Branch Manager Salary

(4 salaries)

Unlock

₹12.44 L/yr - ₹36 L/yr

Service Engineer Salary

(6 salaries)

Unlock

₹7.07 L/yr - ₹17.1 L/yr

Customer Support Executive Salary

(90 salaries)

Unlock

₹1.4 L/yr - ₹4.8 L/yr

Top skills at Genpact for Customer Service Manager

Customer Service Training Customer Service Management Team Management Service Delivery International Voice Process SLA Management Grievance Handling Attrition Team Handling Purchase Workforce Planning Analytical Chemistry Customer Management Call Center Operations

Salary related reviews for Genpact

4.5

Rated by 3 employees for salary & benefits

Process Associate in Gurgaon / Gurugram

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 10 Jan 2025

2.0

for Salary and Benefits

Likes

...e to the COVID-19 pandemic, the company implemented a work-from-home policy for employees who were affected or at risk Timely Salary Payments Transportation Facilities

Dislikes

...enced a lack of professional support from management during my probation period. For example, when I was severely ill and unable to attend work, I was not only asked for medical proof but was also threatened with salary deductions. After presenting the necessary documentation confirming my hospitalization, the response did not exhibit consideration for my situation. Overall, while my time at Genpact offered valuable industry exposure, these instances highlighted significant areas for improvement in employee support, management training, and overall workplace culture.

Salary - Poor

+6 more

Process Associate in Bangalore / Bengaluru

Full Time

Procurement & Supply Chain Department

4.0

• posted on 27 Dec 2024

2.0

for Salary and Benefits

Likes

Good work culture.. Can learn a lot of new things.. ypu can freely move from one process to another which gives us a good opportunity to learn more about many other process..

Skill development - Excellent

+4 more

Dislikes

Salary and appraisal in this company is not really high.

Salary - Poor

Process Associate in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 27 Nov 2024

1.0

for Salary and Benefits

Likes

Nothing at all, they don't provide tea also for free. We need to buy it. Even food also. And you will get promotion if you do oiling and buttering to your manager.

Job security - Excellent

Dislikes

Everything, low salary package. Can facility is worst, It took 2 and half hour to reach just 5km.

Salary - Bad

+4 more

Process Associate in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 02 Nov 2024

1.0

for Salary and Benefits

Likes

Genpact is good but GoDaddy process is gross

Job security - Good

Dislikes

6 days working, only one week of, salary also is 15k per month only, customers u get are terrible, it's more like a sales roles, if ur interested in sales then only apply for this role else dont

Salary - Bad

+3 more

Process Associate in Gurgaon / Gurugram

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 18 Oct 2024

3.0

for Salary and Benefits

Likes

Only likeable at the Genpact is they hire you at the higher package then the market

Skill development - Good

Dislikes

The treat you like robots and ask for production 10-12 hours daily if you are working from home and if you are going ro office the ask to stretch your shift. even asking for login on weekend shamelessly

Job security - Poor

+4 more

see more salary related reviews

Discover interview dos and don'ts from real experiences

What people are saying about Genpact

View All

kyubi

works at

Genpact

Offer Letter Accenture

Hi Folks, I'm Currently working as an MT in Genpact having 5.88 LPA fixed + 10% annual performance bonus in noida recently got an offer letter Accenture Gurgaon they are offering 8.70 LPA Fixed + 21% Variable on CL 11.2 is it worth joining accentur... read more

Got a question about Genpact?

Ask anonymously on communities.

Genpact Customer Service Manager Salary FAQs

What is the salary of Customer Service Manager at Genpact?

Customer Service Manager salary at Genpact in India ranges between ₹3.5 Lakhs to ₹13.0 Lakhs for experience between 9 years to 15 years. According to our estimates it is 40% more than the average Customer Service Manager Salary in India. Salary estimates are based on 5 latest salaries received from various employees of Genpact India.

How does the salary of a Customer Service Manager at Genpact India compare with the average salary range for this job?

The average salary of a Customer Service Manager at Genpact is 40% more than the average salary of a Customer Service Manager in India. To know exact salary insights, login to view.

What are the top skills required to work as a Customer Service Manager at Genpact?

Customer Service, Training, Customer Service Management, Team Management and Service Delivery are some of the popular skills required to work as a Customer Service Manager at Genpact India.

Which similar companies are paying more than Genpact to a Customer Service Manager in India?

Atos Customer Service Manager Salary - ₹14.9 Lakhs to ₹17.0 Lakhs per year
Infosys Customer Service Manager Salary - ₹6.4 Lakhs to ₹18.3 Lakhs per year
HCLTech Customer Service Manager Salary - ₹7.6 Lakhs to ₹20.2 Lakhs per year
Cognizant Customer Service Manager Salary - ₹5.5 Lakhs to ₹17.0 Lakhs per year
IBM Customer Service Manager Salary - ₹2.0 Lakhs to ₹18.0 Lakhs per year

What is the salary of a Customer Service Manager in companies similar to Genpact in India?

Hewlett Packard Enterprise Customer Service Manager Salary - ₹4.6 Lakhs to ₹13.3 Lakhs per year
NTT DATA, Inc. Customer Service Manager Salary - ₹3.0 Lakhs to ₹11.0 Lakhs per year
TCS Customer Service Manager Salary - ₹2.9 Lakhs to ₹12.6 Lakhs per year
Capgemini Customer Service Manager Salary - ₹3.8 Lakhs to ₹9.5 Lakhs per year
Accenture Customer Service Manager Salary - ₹1.8 Lakhs to ₹9.6 Lakhs per year

What is the estimated take home salary of a Customer Service Manager at Genpact in India?

The estimated take-home salary of a Customer Service Manager at Genpact ranges between ₹60,354 per month to ₹61,881 per month in India. The take-home salary calculation is based on the average Genpact Customer Service Manager salary in India which ranges between ₹3.5 Lakhs to ₹13.0 Lakhs per year for employees with experience between 9 years to 15 years. Check how did we calculate take home salary?

What is the notice period for Customer Service Manager at Genpact?

According to AmbitionBox, 67% of the Genpact Customer Service Managers reported a notice period of 3 Months, 33% reported a notice period of 15 days or less.This is based on 3 responses on AmbitionBox in last 2 years.

Tell us how to improve this page.

Home >
Salaries >
Genpact Salaries >
Genpact Customer Service Manager Salaries

Genpact Customer Service Manager salary in India ranges between ₹3.5 Lakhs to ₹13 Lakhs with an average annual salary of ₹. Salary estimates are based on 5 Genpact latest salaries received from various employees of Genpact.