Genpact Customer Service Manager Reviews

Likes

The People I am working with are very Cooperative. The work culture is very positive and employees have a lot of freedom for working as they like.

Dislikes

Pay grade is not equal to employees working at same designation and in the same process.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company provides hybrid work module. Fix Monday to Friday however that can be vary process to process.

Dislikes

Management is not good. They force you to work over weekend. Some management directly say that " They don't need you"

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing at all, they don't provide tea also for free. We need to buy it. Even food also. And you will get promotion if you do oiling and buttering to your manager.

Dislikes

Everything, low salary package. Can facility is worst, It took 2 and half hour to reach just 5km.

Work Details

Work policy: Depending on management.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Genpact is a good company with good environment. They not only focus on work, but also they encourage extra engaging activities and a eco friendly environment. This makes us to feel good to work and come up with new ideas which will help us to grow to the next next level very easily and joyfully.

Dislikes

The thing which I somewhat dislike is the office space. Because the office is slightly small when comparing to the employees strength. But now they're getting renovated to come up with extra spaces and floors.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Only postive thing I feel is. Genpact is good choice for freshers to understand corporate rapidly.

Dislikes

Less recognitions, super delay in appreciations, promotion needs atleast 3yrs in company which is very discouraging. No holidays and 50% of incentive will be deducted if any upl which is not at all fair!

Likes

The job security is an advantage for Genpact employees

Dislikes

There is a lot of pressure in my process and it depends on the process to process. My supervisors are so toxic there is no support for the above level management.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Work environment is very nice and job security is their.

Dislikes

Don't join Kolkata Genpact because it has toxic environment as well as toxic people. People seating in higher position like managers, they are very much arrogant and rude not at all well mannered. It's my personal experience. I regret joining Kolkata Genpact.

Likes

Genpact is good but GoDaddy process is gross

Dislikes

6 days working, only one week of, salary also is 15k per month only, customers u get are terrible, it's more like a sales roles, if ur interested in sales then only apply for this role else dont

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

It is best place of work with dynamic culture of working with cooperative person such as manager, colic and always open to help in each filed.

Dislikes

Annual hike and promotion.

Work Details

Work policy: Each quarter one a week if client require .

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

No knowledge training. Manager ask you questions since day 1 as he himself doesn’t know the answer. You are required to work on deathbed. Hr is corrupt, senior management is corrupt. Don’t waste your time in such a punny company. No knowledge gain. No salary increment. They will put you on bench within one year. And notice period is of three months. You are chained to death.

Likes

Firstly, I like the diversity of clients which Genpact work and deliver as a BPO and secondly, it's job security where the employees can choose to work and move within the organisation with the help of IJP.

Dislikes

Hold Privacy - Need to secure Employees feedback and HR or Mgmt should highlight the issues without naming the employee name. It may spoil the Performance ratings, Annual appraisal and even promotion of that employee.

Likes

Nothing. Worst company to work for.

Dislikes

This company is only good for people who don't want to get out of their comfort zone and want no progress on their life. Absolutely pathetic management. They don't take work seriously and keep avoiding employees until an escalation comes from client. They don't get rid of low performing employees and don't take strong action againstthem because of which people don't get fired and stick to the same organisation without having any career growth. Salary hikes is meagre and promotions are very biased. They install a tool in the system which records how much time you move your mouse and they don't care about productivity and efficiency of the employee. There is no proper transport facility. Cab services are one-way and chargeable and non-AC cabs are not provided. There is no cafeteria in every Genpact building and the common cafeteria is too small and there are lack of options. They don't provide any sweets or gifts during any special occasion and no office party or team engagement activities are held. People work like robots in a monotonous manner. The tools are outdated and you need to apply for attendance on a daily basis, with no option to rectify, failing to do so will deduct your earned leave. Leaves provided are very less as compared to other MNCs....Read More

Likes

The job security as if you do the worst also they won't fire you they put you under bench and performance improvement

Dislikes

Depending on your projects, either you work too much or you don't work at all, if you work too much you get an annual appraisal of 4.3% - 7 percent max If you work too little you get 0-4.3%

Likes

No work pressure, Hybrid work

Dislikes

1) Salary. 2) Politics for this salary also. I want to give 1 suggestion - Many people in this organisation suffering with Poverty. I can't able to see their faces also. Their faces and dressing style was very poor and dull. Because of this low package I put paper in Genpact after completing my 5 months. I started searching in other companies after completing my 3 months of experience here.

Likes

Everything is good beside Salary and promotions. For promotion you have to wait for minimum 4 years. For work culture depend on the project

Dislikes

Delaying in promotion and salary hike percentage is very low

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

Thw company culture is good. For freshers it's great opportunity to learn industrial skills and gain Profesionnal as well as ethical knowlledge

Dislikes

No things to dislike. Suggest to provide office consumables.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.