HCLTech Customer Service Manager Reviews

Likes

Company culture is good. Secure Job.

Dislikes

There's no work life balance, no proper hike, no promotions. Even if you get promotion you won't get much increment in salary, There is no shift allowance even for night shifts.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I joined in as a fresher and this company turned out to be a nightmare for me

Dislikes

There is nothing to like about this company . No work culture , no growth , minimum salary is given just to hang you by a thread . Employees are being exploited in the name of company policies.

Work Details

Work policy: We need to ask for WFH and it depends on manager if he approves it

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Hybrid WFH Good learning opportunities for presales Skill development Good Managers

Dislikes

Poor Work life balance Forced to work overtime and on weekends Compensatory off not given Poor appraisal system Very poor salary

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel, Travel Within Country.

Likes

No work pressure out side of your shift. Hybrid model to go to office.

Dislikes

1. Less number of team members leading to high work pressure during peak hours. 2. Unable to get expected leaves due to less number of team members. 3. Working in 5 different shifts as required by the team. Sometimes different shifts in the same week as well. 4. What is salary hike? never heard of it.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Infrastructure is good

Dislikes

Management and Manager is not supportive and not good hearted.... Biased environment. Recommended not to join this HCL tech

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Actually it's a nice company but after the separation and pre separation the situation arise it's not upto the mark.. Acquisition is happen but it's not smooth as compared to others...I would like to join again if they have clarity in the salary structure and position

Dislikes

Policies and benefits, transport, medical and gratuity it's deducted from employees salary ..

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

HCL is a good place to work with with sound office environment. If the work from home is provided parmanently then working with HCL could be continued with better opportunity and appraisal

Dislikes

No any better appraisal and looking for better opportunity and carrier development

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Great opportunity to work in HCL. Hcl techies help us alot and all employees are just like a family. There is no partiality. Helping and supporting is good

Dislikes

Some peoples are showing attitude and partiality. Everyone need leadership quality, but I observed there is lack of leadership quality.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Dislikes

hikes and promotion are given after 9-12 months from the completion of appraisal. even if you get salary hikes, they are very low and below the market standards even if you get the highest rating. and the the hike or promotion effective is from after the 6 or 9 months of appraisal completion date which is a loss for the employee.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Their is nothing to like as such in HCL technologies as most companies provide same facilities in and out.

Dislikes

The worst disastrous working culture I have ever seen in HCL people are least bothered about employee sentiments. Verizon project is good but the management is worst they don't know how a process is run.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Only thing is timely salary.

Dislikes

Promotion is only for bootlickers, salary growth is negligible, work life balance is worst, managers are not worthy, useless and without any skills as they were bootlickers of earlier managers.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It has various projects, so you don't have to worry about it. If you are keep updating yourself with your skills set. You'll always get the work.

Dislikes

Hike and appraisal, it never happened on time and didn't get updates about the delay, sometime it delayed for 9 months also and got hike very less like 1-3% even if you are top performer. It's all clients centric, so no one will be there to defend or protect you if client doesn't like for any reason. Managers are just puppet of client and higher management. Training and course will be pushed to you and no one will consider that if you are completely occupied in your work . It comes in ad-hoc based and you have to complete it in time by doing it in night and in weekend sometime. Management will push you for new idea and lead generation and despite considering the nature of project it is considered as a mandatory activity to do otherwise your appraisal will get impacted. It has 10-15% variable which hardly 1% people are getting in full. Earlier monthly variable was getting full but later that also made with rating based and you will never get 100% as you can't add idea and lead generation always....Read More

Work Details

Work policy: It depends upon the project, mine is WFH so far. But most of the people going 3days per week.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Hcl was good in before 2022 and the project managers knows how to get business and things

Dislikes

Current mangement especially Suresh Khanna who is taking care of utmost project is very poor. He doesn’t mind to bring new projects to HCL rather he wants to chit chat with girls and provide all promotion,increment,OT and on-site opportunities. There is a girl in his team who don’t know to work. If someone ask questions he behaves like hitler. This project is completely hitler rule no one can question him. He himself says I can do anything. Whoever sees this post kindly forward this to senior management to take necessary action. We are not living in hitler rule...Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing big to eloborate

Dislikes

In most projects ppl who can't even comminicate to client in English hold project manager position. And if the person who is reporting to them speaks good English then the revenge session starts

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Based on project and manager your skills will develop. There so many learning platforms and certification opportunities but they won't allow you in skill full projects

Dislikes

I worked in Cisco projects, there are so many disgusting managers in the Cisco LOB. They won't allow you develop your skills and professional life. you won't get a project which suits your skill set. If you are in Cisco projects then you are wasting your valuable time. Some managers will ask your work history every hour. They will evaluate each minute. So many restrictions on mobile usage. They will irritate you all the time....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Hcl gives you salary what you demanded in Joining time, Except this nothing.

Dislikes

No Promotion No Appraisal No Shift Allowance and After COVID No Job Security as well.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.