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TCS
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Filter reviews by TCS Customer Service Manager Reviews
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What employees say about TCS?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
83% employees reported
Flexible timing
50% employees reported
No travel
80% employees reported
View more detailed insights
Gender based rating
Rated by Women
4 reviews
Rated by Men
2 reviews
Jobseekers also viewed
7 reviews found
Customer Service Manager in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work environment was good and job security is key
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing such as
Work Details
Everything is good
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Service Manager in Ncr
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security, Good culture,good health policy
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Promotion issue,No rewards for old employees
- Salary - Poor
- Promotions - Poor
What people are saying about TCS
Customer Service Manager in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nice environment to work
- Skill development - Good
- Job security - Good
Dislikes
Pressure by seniors
- Salary - Poor
- Promotions - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Customer Service Manager in Noida
Service Delivery Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Timely promotions and onsite opportunities.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Low salary as per the market trend.
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Manager in Guwahati
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Timely salary, good environment,
- Skill development - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
No
- Promotions - Poor
Work Details
CSE
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Manager in Chennai
Bca Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
IAM not working
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Online interview is very bad
- Salary - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Customer Service Manager in Bangalore / Bengaluru
HR Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very good job security, career growth, good salary, excellent learning spirit, good environment.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Similar Designation Reviews
Process Associate in Chennai
Full Time
Other Consulting Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company culture,value, work environment. I admire my company's commitment to social responsibility and its dedication to making a positive impact on the community.
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
A lack of opportunities for professional growth and development
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Process Associate in Vadodara
Full Time
Outsourcing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work place environment was very positive I had enjoyed working in Tata Consultancy Services.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I would like to again join Tata Consultancy Services but as per my knowledge they will not be hiring again their old employees once they have resigned that only one thing is making me upset.
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Associate in Mumbai
Full Time
Port & Maritime Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Best place to experience person, if you not want work in pressure than this company is your type.
- Job security - Excellent
Dislikes
Salary growth is very low as compared other bpo company for freshers and experience employees politics they think that we are the only boss
- Salary - Poor
- Promotions - Bad
- Company culture - Poor
Work Details
Work days: Alternate Saturday off (Flexible Timings)
Work related travel: This is a desk job.
Process Associate in Hyderabad / Secunderabad
Full Time
General Insurance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working with TCS is great experience but the project to which I have worked the managers are too toxic. They won't give respect to other health, they force the associates to report to office even on sick leave.
- Skill development - Excellent
- Job security - Excellent
Dislikes
Mangers toxic nature. Least respect to the associates. Iam not telling that every manager is like that in TCS but my projects managers are like that.
- Salary - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Analyst in Chennai
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Only safety
Dislikes
Very bad managment Very worst working culture no difference between colleges and office managment arrange the seating not to talk to other person ect ect.... No improvement Job security is only for on paper otherwise managment indirectly force to resignation Skill development, learning and domain switch all things tcs have only for eye wash no usess on it
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Process Associate in Mumbai
Full Time
Shipping Deck Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I admire TCS for its global reputation, innovative use of technology, strong ethical values, and excellent career growth opportunities in a diverse and inclusive work environment.
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
Dislikes
While TCS is a great organization, processes can sometimes feel slow due to its large scale, but this also ensures stability and consistency.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Process Associate in Kolkata
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
work environment, career growth opportunities, and work-life balance:
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
Dislikes
low salary compared to market standards, slow career progression, limited learning opportunities, a culture of internal politics, inconsistent project allocations, sometimes repetitive and mundane work, poor work-life balance depending on the project, and a lack of autonomy in decision-making.
- Promotions - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Kolkata
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life balance is good with positive work culture. Benefits and allowance are good.
- Salary - Good
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Reward & recognition are comparatively on the lower side, may be subject to a project based. Band promotion after a certain level is very rare.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Process Associate in Kolkata
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Here you can work life balance and learn many things even company providing you multiple learning platform where you upskill your self
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Work-life balance - Excellent
Dislikes
Here salary is low in compare to other equivalent MNC and incriminating is also low but other benefits like job security are great
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Analyst in Mumbai
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing as such
Dislikes
Ask you to extend working hours Unmarried staff have to complete task assigned of married staff Restructured for married staff where as unmarried staff gain nothing. Work environment for unmarried staff is toxic and unprofessional They will come up with impractical scenario and create task across it and assign to unmarried staff towork due to which task remain incomplete and show that unmarried staff are not productive...Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This job involves Travel Within City.
Other TCS Reviews
IT Analyst C2 in Bangalore / Bengaluru
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job Security cos most of them are lazy bags who doesnt skill up and also cheap labour for the clients .
- Job security - Good
Dislikes
Everything .No Career Growth , Horrible work culture. Underpaid salary .Sometimes we think even a tea shop would be better than working at TCS as a fresher
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within Country.
Resource Management Associate in Kolkata
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security, Flexibility
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
HR Policies, Reluctance towards upkilling, blind-eye towards employee ambition and career objectives. The biggest minus point is the salary which goes complete unrevised since a long time. Promotion and appraisal are very marginal.
- Salary - Poor
- Skill development - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Lead Front End Developer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
TCS is a good organization. We can develop our skills , if we are working in projects as developer, and job security and culture is also stable.
- Salary - Good
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
The cons for this company is mainly salary and promotions. Salary will get increase 7% only if got 'A' rating also. Promotions will come based on colabaration with the managers and project.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
SAP Basis Consultant Lead in Pune
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great opportunities to learn and grow, Best onsite opportunities, Best work culture, Best learning environment, free linkedIn Udemy courses, free certifications etc
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing as of now.
Work Details
Work policy: other
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Assistant System Engineer in Bangalore / Bengaluru
Full Time
Life Insurance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
No likes I've been stich in this company, this kind of sucks. They don't give you proper hike not even 10per for a year. No fecility in office, no tea or coffee vending machine, it's like 3 machine for 14 story office building at itpl banglore. No tissue paper in toilet. But they want you to work from office
Dislikes
Pathetic company
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Design Engineer in Noida
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job Security and Work Life Balance
- Job security - Excellent
- Work-life balance - Good
Dislikes
Salary and Promotion cycle is very slow. Also, the quality of projects is poor due to which a person's profile gets destroyed.
- Salary - Bad
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Business Analyst in Bangalore / Bengaluru
Full Time
Engineering Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Excellent
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
Performance bonus they deduct lakhs of rupees in CTC and pay only 33% of our money for for no reason. In TCS, performance bonus is not dependent on employee performance neither company performance. It's depend on top management. Simply they show the amount in CTC which nowhere will be getting to employees. We will not be getting theright answer from HR. There is no proper time management to managers or leads. It's more like govt company. Who require WFH, they keep getting for silly reasons. For genuine medical resons, mid level and jr. Levels they won't be getting. There is no punch-in and punch-out time tracking of employees....Read More
- Promotions - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Data Engineer in Gurgaon / Gurugram
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Dislikes
I would never advise any young job seeker to work in such an institution. The experience I had with TCS was horrible and it had an adverse effect on my life. I was shocked at the company's behaviour regarding their female employee's well-being, as I never expected this out of such an esteemed and respected foundation like TATA.
- Salary - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Scrum Master in Bhubaneswar
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life balance
- Job security - Good
- Work-life balance - Excellent
Dislikes
Since December 2024, TCS has lacked skill upgradation, enforced strict PIP policies, and provided no job security, causing employee uncertainty.
- Salary - Bad
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Technical Lead in Kochi
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good working environment. Diversity in project and good learning experience
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
Salary hikes are less and not restructuring the salary scale of people who stay back in tcs for 15+ yrs
- Salary - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
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TCS Reviews by Designations
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- TCS IT Analyst Reviews
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- TCS Senior Process Associate Reviews
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AmbitionBox has 7 TCS reviews submitted by TCS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if TCS is the right company for you. 83% of employees reported the working days at TC...S as Monday to Friday. 50% employees reported the work timings at TCS as Flexible timing. Read more- Home >
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