Genpact Customer Service Representative Salaries by 20+ Employees (Updated 2025)

0 - 8 years exp.

₹2.3 Lakhs - ₹4.7 Lakhs

Salary of majority employees

12% more than the average Customer Service Representative Salary in IT Services & Consulting Companies for 0 - 8 years of experience

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Last Updated: 16 Dec 2024

Companies similar to Genpact for Customer Service Representative

Company name	Avg Annual Salary	Open Jobs
TCS Customer Service Representative Salary 2 - 10 years exp. (43 salaries)	₹2 L/yr - ₹5.5 L/yr 9% more
Wipro Customer Service Representative Salary 0 - 4 years exp. (387 salaries)	₹1.6 L/yr - ₹5 L/yr At par
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Infosys Customer Service Representative Salary 1 - 6 years exp. (5 salaries)	₹2 L/yr - ₹3 L/yr 34% less
Accenture Customer Service Representative Salary 0 - 6 years exp. (277 salaries)	₹1.8 L/yr - ₹7 L/yr 36% more	15 job openings
HCLTech Customer Service Representative Salary 0 - 3 years exp. (471 salaries)	₹1.2 L/yr - ₹3.8 L/yr 31% less
Cognizant Customer Service Representative Salary 0 - 5 years exp. (13 salaries)	₹2.2 L/yr - ₹5.2 L/yr 1% less
Tech Mahindra Customer Service Representative Salary 0 - 5 years exp. (186 salaries)	₹1.4 L/yr - ₹6 L/yr 15% less	4 job openings
IBM Customer Service Representative Salary 0 - 4 years exp. (29 salaries)	₹1.8 L/yr - ₹7.3 L/yr 10% more
Capgemini Customer Service Representative Salary 0 - 1 year exp. (3 salaries)	₹2.5 L/yr - ₹3.9 L/yr 2% more
Sutherland Global Services Customer Service Representative Salary 0 - 5 years exp. (131 salaries)	₹1.3 L/yr - ₹4.8 L/yr 14% less
HCL Group Customer Service Representative Salary 0 - 2 years exp. (51 salaries)	₹1.8 L/yr - ₹3 L/yr 32% less
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NTT Data Information Processing Services Customer Service Representative Salary 0 - 2 years exp. (19 salaries)	₹1.9 L/yr - ₹4 L/yr 14% less
Kyndryl Customer Service Representative Salary 0 - 9 years exp. (17 salaries)	₹3 L/yr - ₹9.2 L/yr 55% more
Hewlett Packard Enterprise Customer Service Representative Salary 0 - 8 years exp. (11 salaries)	₹2.1 L/yr - ₹5.6 L/yr 12% more
DXC Technology Customer Service Representative Salary 2 - 6 years exp. (6 salaries)	₹3.8 L/yr - ₹4.8 L/yr 23% more
NTT Data Customer Service Representative Salary 1 - 4 years exp. (14 salaries)	₹2.3 L/yr - ₹3.7 L/yr 14% less

Customer Service Representative salary at Genpact ranges between ₹2.3 Lakhs to ₹4.7 Lakhs per year for employees with less than 1 year of experience to 8 years. Salary estimates are based on 23 latest salaries received from various employees of Genpact.

Experience wise Genpact Customer Service Representative salaries

Last Updated: 16 Dec 2024

Experience	Avg Annual Salary
Fresher (AmbitionBox Estimate)	₹2.6 L/yr - ₹5.5 L/yr
1 year (AmbitionBox Estimate)	₹2.3 L/yr - ₹5.7 L/yr
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2 years (5 salaries)	₹2.6 L/yr - ₹4.6 L/yr
3 years (6 salaries)	₹2.7 L/yr - ₹3.4 L/yr
4 years (AmbitionBox Estimate)	₹3.2 L/yr - ₹4 L/yr
5 years (4 salaries)	₹3 L/yr - ₹4.7 L/yr
6 years (4 salaries)	₹3 L/yr - ₹4.7 L/yr
7 years (AmbitionBox Estimate)	₹3.5 L/yr - ₹4.5 L/yr
8 years (AmbitionBox Estimate)	₹3.8 L/yr - ₹7.2 L/yr

View all

Similar Designation salaries in Genpact

Customer Service Executive Salary

(120 salaries)

₹1.65 L/yr - ₹5.5 L/yr

Customer Service Associate Salary

(83 salaries)

₹1.45 L/yr - ₹4.7 L/yr

Customer Service Manager Salary

(5 salaries)

₹3.5 L/yr - ₹9 L/yr

Customer Service Officer Salary

(5 salaries)

₹3.1 L/yr - ₹5 L/yr

Customer Care Executive Salary

(102 salaries)

₹1 L/yr - ₹5 L/yr

Customer Support Executive Salary

(92 salaries)

₹1.4 L/yr - ₹4.8 L/yr

Customer Support Associate Salary

(23 salaries)

₹2 L/yr - ₹3.5 L/yr

Senior Customer Service Executive Salary

(21 salaries)

₹2 L/yr - ₹5.15 L/yr

Customer Relationship Manager Salary

(7 salaries)

₹1 L/yr - ₹5 L/yr

Service Engineer Salary

(6 salaries)

₹7.07 L/yr - ₹17.1 L/yr

Top skills at Genpact for Customer Service Representative

Process automation TPM Process Improvement Order Fulfillment Transition Order Management

Salary related reviews for Genpact

2.9

Rated by 5 employees for salary & benefits

Process Associate in Gurgaon / Gurugram

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 10 Jan 2025

2.0

for Salary and Benefits

Likes

...e to the COVID-19 pandemic, the company implemented a work-from-home policy for employees who were affected or at risk Timely Salary Payments Transportation Facilities

Dislikes

...enced a lack of professional support from management during my probation period. For example, when I was severely ill and unable to attend work, I was not only asked for medical proof but was also threatened with salary deductions. After presenting the necessary documentation confirming my hospitalization, the response did not exhibit consideration for my situation. Overall, while my time at Genpact offered valuable industry exposure, these instances highlighted significant areas for improvement in employee support, management training, and overall workplace culture.

Salary - Poor

+6 more

Process Associate in Bangalore / Bengaluru

Full Time

Procurement & Supply Chain Department

4.0

• posted on 27 Dec 2024

2.0

for Salary and Benefits

Likes

Good work culture.. Can learn a lot of new things.. ypu can freely move from one process to another which gives us a good opportunity to learn more about many other process..

Skill development - Excellent

+4 more

Dislikes

Salary and appraisal in this company is not really high.

Salary - Poor

Process Associate in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 27 Nov 2024

1.0

for Salary and Benefits

Likes

Nothing at all, they don't provide tea also for free. We need to buy it. Even food also. And you will get promotion if you do oiling and buttering to your manager.

Job security - Excellent

Dislikes

Everything, low salary package. Can facility is worst, It took 2 and half hour to reach just 5km.

Salary - Bad

+4 more

Process Associate in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 02 Nov 2024

1.0

for Salary and Benefits

Likes

Genpact is good but GoDaddy process is gross

Job security - Good

Dislikes

6 days working, only one week of, salary also is 15k per month only, customers u get are terrible, it's more like a sales roles, if ur interested in sales then only apply for this role else dont

Salary - Bad

+3 more

Process Associate in Gurgaon / Gurugram

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 18 Oct 2024

3.0

for Salary and Benefits

Likes

Only likeable at the Genpact is they hire you at the higher package then the market

Skill development - Good

Dislikes

The treat you like robots and ask for production 10-12 hours daily if you are working from home and if you are going ro office the ask to stretch your shift. even asking for login on weekend shamelessly

Job security - Poor

+4 more

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What people are saying about Genpact

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a principal consultant

Salary growth is stagnant because of longer stay.

Friends,I am currently working as an oracle consultant, earning 23LPA . Total IT Experience 18 years. Looking to switch because I feel stagnant in salary and career growth. Updating Naukri profile does not help much. What are the other ways to approach recruiters? . Targetting to change my career path in 2025. Kindly advise .

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Genpact Customer Service Representative Salary FAQs

What is the salary of Customer Service Representative at Genpact?

Customer Service Representative salary at Genpact in India ranges between ₹2.3 Lakhs to ₹4.7 Lakhs for less than 1 year of experience to 8 years. According to our estimates it is 12% more than the average Customer Service Representative Salary in India. Salary estimates are based on 23 latest salaries received from various employees of Genpact India.

How does the salary of a Customer Service Representative at Genpact India compare with the average salary range for this job?

The average salary of a Customer Service Representative at Genpact is 12% more than the average salary of a Customer Service Representative in India. To know exact salary insights, login to view.

What are the top skills required to work as a Customer Service Representative at Genpact?

Process automation, TPM, Process Improvement, Order Fulfillment and Transition are some of the popular skills required to work as a Customer Service Representative at Genpact India.

Which similar companies are paying more than Genpact to a Customer Service Representative in India?

Kyndryl Customer Service Representative Salary - ₹3.0 Lakhs to ₹9.2 Lakhs per year
Accenture Customer Service Representative Salary - ₹1.8 Lakhs to ₹7.0 Lakhs per year
DXC Technology Customer Service Representative Salary - ₹3.8 Lakhs to ₹4.8 Lakhs per year
Hewlett Packard Enterprise Customer Service Representative Salary - ₹2.1 Lakhs to ₹5.6 Lakhs per year
IBM Customer Service Representative Salary - ₹1.8 Lakhs to ₹7.3 Lakhs per year

What is the salary of a Customer Service Representative in companies similar to Genpact in India?

TCS Customer Service Representative Salary - ₹2.0 Lakhs to ₹5.5 Lakhs per year
Capgemini Customer Service Representative Salary - ₹2.5 Lakhs to ₹3.9 Lakhs per year
Wipro Customer Service Representative Salary - ₹1.6 Lakhs to ₹5.0 Lakhs per year
Cognizant Customer Service Representative Salary - ₹2.2 Lakhs to ₹5.2 Lakhs per year
NTT Data Customer Service Representative Salary - ₹2.3 Lakhs to ₹3.7 Lakhs per year

What is the estimated take home salary of a Customer Service Representative at Genpact in India?

The estimated take-home salary of a Customer Service Representative at Genpact ranges between ₹25,655 per month to ₹27,084 per month in India. The take-home salary calculation is based on the average Genpact Customer Service Representative salary in India which ranges between ₹2.3 Lakhs to ₹4.7 Lakhs per year for employees with less than 1 year of experience to 8 years. Check how did we calculate take home salary?

What is the notice period for Customer Service Representative at Genpact?

According to AmbitionBox, 50% of the Genpact Customer Service Representatives reported a notice period of 15 days or less, 38% reported a notice period of 1 Month and the remaining reported other notice period durations. This is based on 16 responses on AmbitionBox in last 2 years.

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Genpact Customer Service Representative Salaries

Genpact Customer Service Representative salary in India ranges between ₹2.3 Lakhs to ₹4.7 Lakhs with an average annual salary of ₹. Salary estimates are based on 23 Genpact latest salaries received from various employees of Genpact.