Genpact Customer Service Representative Reviews

Likes

Job security and work culture and giving us the opportunity to learn more to develop our skills and move forward in our career.

Dislikes

One way transport that is also in night shifts and if it is a morning shift We used to travel self and favouritism.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job security good 😊 5

Dislikes

Inside company culture worst, total politics, opportunities only for North Indians no based on the work , Yearly increments also worst 3% , Mangement no 1 cheeting fraud, no planned leaves , no upls

Work Details

Work policy: 2 days/week from office

Work timings: Strict Timings

Likes

Nothing

Dislikes

Every thing, no professionalism, no work life balance, management is extremely fragile and barely cares about employees working there. People look for their personal growth and development at cost of their employees life and productivity.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Heard there is a job security in Genpact but not sure.

Dislikes

No Cabs and travelling expenses provided and working under clinets location makes it worse. Traveling 35km self daily with one week off that too changes every week.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Job security no work stress also no growth in career

Dislikes

Very less pay and more working hours no skill development no India holiday no international holiday worse leave policy should apply leave before 30-45 days prior

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

On time salary, Tools and other issues fixed timingly.

Dislikes

Work culture to mangers behavior. Basically there are several project/process. Few of them from top clients. Few Senior managers from Content Curation team and GPPRS Chandan Kumar Singh, Kumar Anjanay all of these people are very much unprofessional and they lie about project deadline, ramp up, these people will force you out of company if you are in their bad books. Managers or FLM's here are the worst few of them are Mohd Wahib, Tariq Jameel are one of the worst managers of all because they are partial and play politics with employee. These people will give chances to their favorite employees or their known people. Every IJP is rigged and candidates are already selected due to favoritism. Also, Job security is here myth projects fluctuate a lot. They will not provide you real time skills just complete your genome cards which is obsolete and outdated....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Colleagues and work culture is good, work life balance is there

Dislikes

Management and environment, some leaders of the particular process are biased and one sided partiality between the colleagues and some favroutism also followed by leaders of the team.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good company overall with good work life balance and job security

Dislikes

Dislike is chance of being promoted is very less and employee benefits should be more

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

The various opportunities it provides to all its employees towards career growth progression

Dislikes

Style or culture the way a feedback is cascaded or passed on from the leadership to their subordinates. Don’t have company transport pick up facilities and to make company cabs available at all level irrespective whether employee belongs to executive leadership or non

Likes

Your job is secure till the time you are tagged to a process. Once you are in redeployment, no one will hire you internally if you have more than two years experience.

Dislikes

Having resources available on bench, Genpact hires new resources from outside and relieve existing resources just because no other project on board them.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Diversity

Dislikes

Recent grouping in the team and an overall extreme increase of anti hate campagain towards hindi speakers and North Indians. Talent is only respected if you are a local person speaking the local language and you hang out with local people only for lunch.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I simply liked all of their acting performances while working in Genpact.

Dislikes

I completely disliked working there because of poor work-life balance, politics, senior employees always give all their work to me, and some of the seniors don't even send any emails per day. They still escape from management, but they will only ask questions to people who are innocent and responsible. They never appreciate the hardwork, they simply give some other person's name for appreciation. They reduce the manager's rating if we don't want additional work, even if we do additional work. Also, no change in ratings, micromanagement, I had submitted a medical certificate, but still my leaves are ignored, and my earned leaves are all gone i received very very less amount of F&F that you ever heard. They threatened to release me and for relieving letter. They told me to do an impossible task. Then only will I receive the relieving letter. If you are joining Genpact for US Payroll under HR Richa Wadhwa, Vishnupriya and Senior Manager Ramarao Nandiraju, Manager Neeraj Yadav, Vishnu Teja Raja and SME Shubham Gupta. These people are pure evil, so simply quit your job don't waste your time by working hard. These people chased out many people before and still doing so that they can avoid giving promotion to peoples and can save lots of money to company. Think about it or else you will be struggling for relieving.I hope my own bad experience helped as many people as possible....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Company culture, work life balance is very good. Easy to reach higher management.

Dislikes

Slow promotions and low rate of Annual increments, growth opportunities are very limited.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Senior leadership are capable and approachable always. Better Work Life Balance than Big4. Good leave policy depending upon projects you are in. Spot Award and performance based award keeps motivated. Great place to work with IT Finance Consulting field for junior professional and freshers.

Dislikes

Sometimes too much pressure. Some biasness are there Rests are good.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Too much partiality only south people can grow their career, but I will never suggest this to North people as it is not worth it to stay so far from your home to see such bad politics all the time., 0 work life balance, no job security.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

I am in Genpact from last 11 month and before 1 month I was on released due to over hiring but they did not conduct any interview for me in any department and now it's my last date of release. Now I am not employee of Genpact without any reason. I also mail to senior HR but no response

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.