Genpact Customer Service Representative Reviews

Likes

The People I am working with are very Cooperative. The work culture is very positive and employees have a lot of freedom for working as they like.

Dislikes

Pay grade is not equal to employees working at same designation and in the same process.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company provides hybrid work module. Fix Monday to Friday however that can be vary process to process.

Dislikes

Management is not good. They force you to work over weekend. Some management directly say that " They don't need you"

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing at all, they don't provide tea also for free. We need to buy it. Even food also. And you will get promotion if you do oiling and buttering to your manager.

Dislikes

Everything, low salary package. Can facility is worst, It took 2 and half hour to reach just 5km.

Work Details

Work policy: Depending on management.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Genpact is a good company with good environment. They not only focus on work, but also they encourage extra engaging activities and a eco friendly environment. This makes us to feel good to work and come up with new ideas which will help us to grow to the next next level very easily and joyfully.

Dislikes

The thing which I somewhat dislike is the office space. Because the office is slightly small when comparing to the employees strength. But now they're getting renovated to come up with extra spaces and floors.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Only postive thing I feel is. Genpact is good choice for freshers to understand corporate rapidly.

Dislikes

Less recognitions, super delay in appreciations, promotion needs atleast 3yrs in company which is very discouraging. No holidays and 50% of incentive will be deducted if any upl which is not at all fair!

Likes

The job security is an advantage for Genpact employees

Dislikes

There is a lot of pressure in my process and it depends on the process to process. My supervisors are so toxic there is no support for the above level management.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Work environment is very nice and job security is their.

Dislikes

Don't join Kolkata Genpact because it has toxic environment as well as toxic people. People seating in higher position like managers, they are very much arrogant and rude not at all well mannered. It's my personal experience. I regret joining Kolkata Genpact.

Likes

Genpact is good but GoDaddy process is gross

Dislikes

6 days working, only one week of, salary also is 15k per month only, customers u get are terrible, it's more like a sales roles, if ur interested in sales then only apply for this role else dont

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

Good work culture best learning good n great mentors.

Dislikes

They can give you IJP any time n after 1 month if you will not get any another process they will kick you off. And during this IJP process no one will help you regarding anything.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Always having security of the job job because because they have multiple process so if any process or team get ramp down then they adjust the bench employee first.

Dislikes

Transportation. They don't provide AC cab in the summer which is very hectic in the summer. It is very tough to commute office without having Ac in the can ( Specially in the summer)

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

No work life balance. And no growth. Completely unprofessional and unethical from senior leadership to other employees.

Dislikes

I have worked with good MNC and being here is such a pain. Looking and going through the work environment Genpact has build.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Job security Team bonding

Dislikes

No appraisal and performance bonus less projects Very less health insurance coverage of 1 lakh No other benefits No shift allowance

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The skill development using Genome is great.

Dislikes

No work life balance. Management is worst Manager and HR are torturing employees Managers are good for female employees but they will show you the hell if you are a male employee No food facilities, transportation facilities and other facilities also Coffee vending machines are full of cockroach and worms Senior management is totally worst. No one to hear your complaint but if you take any action against management they will initiate PIP and make you to leave the company My Jaipur HR and management made me to resign. My HR was literally threatening me to give resign...Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Work culture is great, everytime you will get someone to help you, along with the learning modules.

Dislikes

CTC is pretty low even after your promotions. It is almost equivalent to previous overall salary with current in hand salary.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Genpacf is one of the best organization if anyone is new and want to learn new things with great people. Work life Balance is good here, even you can manage your personal life as well. You have a Job security in your mind always while working here ( No one going to force to leave the company).

Dislikes

Salary they are paying the person who are working with them from very long time is very less. Promotion cycle is vary depend on the process and in the Team you are working with.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It's a good company I'm very happy to worked in this organization and good work environment. And we can learn lot of technical skills..

Dislikes

Here lot of work pressure and there is no career growth opportunity's..

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.