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11 Accenture Customer Service Representative Jobs

IT Customer Service Representative

2-4 years

Pune

1 vacancy

IT Customer Service Representative

Accenture

posted 4d ago

Job Description


Project Role :
IT Customer Service Representative


Project Role Description :
Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills :SAP for Utilities Billing

Good to have skills :
SAP for Utilities Cust Financial Mgt FICA, SAP ABAP Development
Minimum 2 year(s) of experience is required

Educational Qualification :
NA
Summary:As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services, driving incident, issue, and outage management, investigation, and restoration. Your typical day will involve working with SAP for Utilities Billing and ensuring smooth functioning of IT systems and services.
Roles & Responsibilities:
  • Manage the delivery of IT production systems and services, ensuring smooth functioning of IT systems and services.
  • Drive incident, issue, and outage management, investigation, and restoration.
  • Collaborate with cross-functional teams to ensure timely resolution of issues and incidents.
  • Provide technical support to end-users and stakeholders, ensuring high levels of customer satisfaction. Professional & Technical Skills:
  • Must To Have Skills:Proficiency in SAP for Utilities Billing.
  • Good To Have Skills:Experience with SAP ABAP Development, SAP for Utilities Cust Financial Mgt FICA.
  • Strong understanding of IT production systems and services.
  • Experience in incident, issue, and outage management, investigation, and restoration.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information:
  • The candidate should have a minimum of 2 years of experience in SAP for Utilities Billing.
  • The ideal candidate will possess a strong educational background in information technology, computer science, or a related field, along with a proven track record of delivering impactful IT solutions.
  • This position is based at our Pune office.QualificationsNA

  • Employment Type: Full Time, Permanent

    Read full job description

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    What Customer Service Representative at Accenture are saying

    3.4
     Rating based on 37 Customer Service Representative reviews

    Likes

    Hybrid culture, salary day, overtime

    • Salary - Good
    • +2 more
    Dislikes

    Management does not listen to your concerns until you document it on email. Then you will be seen as a bad behaved human

    • Job security - Poor
    • +2 more
    Read 37 Customer Service Representative reviews

    Customer Service Representative salary at Accenture

    reported by 280 employees
    Lock Unlock
    ₹1.9 L/yr - ₹7 L/yr
    51% more than the average Customer Service Representative Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.6k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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