HR Operations Analyst- UK Payroll

Greetings from Capita!

Analyst - HR Operations (UK Payroll)

• Salary: up to 5 LPA (basis last drawn)
• Location : Mumbai(Hybrid)
• Shift : Uk
• Mode of working -Hybrid mode
• Need 2+ Years of exp in UK Payroll, Team Management, Quality and Audit.
• Contact person- Anchal- 8655096340

Process / Role Specific Responsibilities:

• Analyse and measure the quality of critical processes and provide one to one feedback to process associates on a weekly & monthly basis to improve quality and average handling time of incidences.
• Review error report and cascade feedback to associates in event of inaccurate processing & document the feedback as per the norms.
• Provide Subject matter expertise to associates on the floor for process related queries.
• Escalate queries to the team manager when required, discuss solution, and cascade the solution to all associates.
• Identify and escalate queries to onshore team when required.
• Identify any change in the process (from client), conduct impact assessment and document the information.
• Identify and implement process improvements plans.
• Liaise with onshore trainers for transition of any new process trainings/instructions and prepare process manuals

KEY RESULT AREAS:

• Quality adherence
• Schedule adherence
• Process improvement
• Refreshers and training sessions
• Process knowledge tests
• Training need analysis for the team members
• Calibration catch-ups
• Business Process Manual maintenance
• Adherence to Quality Framework