Teleperformance Costumer Support Interview Questions and Answers

Q1. Self introduction Family background About the company.
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Q2. Education details Accomodation convience.
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1. **Quantitative Aptitude:**
- Arithmetic (percentages, ratios, averages)
- Algebra (equations, inequalities)
- Geometry (shapes, area, volume)
- Data Interpretation (graphs, charts, tables)

2. **Logical Reasoning:**
- Pattern recognition
- Sequence and series
- Syllogisms
- Puzzles and arrangements

3. **Verbal Ability:**
- Reading comprehension
- Sentence correction
- Synonyms and antonyms
- Para jumbles

4. **Technical Skills (if applicable):**
- Specific to the job role (e.g., programming, finance, engineering principles)

#### Format
- **Question Type:** Multiple-choice questions (MCQs)
- **Sections:** Often divided into separate timed sections for each topic area

#### Scoring
- **Negative Marking:** Some tests may include negative marking for incorrect answers.
- **Adaptive Testing:** Some tests adjust the difficulty level based on the test-taker's performance.

#### Administration
- **Mode:** Online or paper-based
- **Proctoring:** May be invigilated live or through automated proctoring tools

#### Preparation Tips
- **Practice Tests:** Take practice tests to familiarize yourself with the format and question types.
- **Time Management:** Practice managing your time effectively during the test.
- **Review Fundamentals:** Brush up on basic math, logical reasoning, and grammar skills.

#### Customer Support
- **Availability:** Most testing companies provide customer support for technical issues and inquiries.
- **Contact Methods:** Support can typically be reached via email, phone, or live chat.
- **FAQ and Help Center:** Many providers offer an online FAQ and help center for common questions and troubleshooting.

By understanding these details, you can better prepare for an aptitude test and improve your chances of success.

Q1. Why you want this job..?
Ans. 
I am passionate about helping people and providing excellent customer service.
• I enjoy problem-solving and finding solutions to customer issues.

• I have strong communication skills and enjoy interacting with people.

• I am detail-oriented and strive to provide the best possible support to customers.

• I am motivated by the opportunity to make a positive impact on customers' experiences.
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Q2. Have much time for this work..?
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Q1. They'll ask you about your work experience in brief and your CTC if you are experienced.
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Q2. If you are fresher then they'll ask about yourself, studies and they you want to start your career with them.
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Q1. Manager will ask about yourself, your experience if any and majorly they will focus on your communication skills and proficiency in English.
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Q2. Manager will ask you to write a paragraph on any topic of your choice so that they can check your grammar.
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