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Amazon Costumer Support Interview Questions and Answers

Updated 9 Sep 2024

Amazon Costumer Support Interview Experiences

7 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2024. There were 4 interview rounds.

Round 1 - Assignment 

My name is bratma kumari
I am 24 year old
I am a married
I am a housewife and my qualification 12th pass. And 58.8 percentage
I am currently Ghaziabad Uttar Pradesh

Round 2 - Assignment 

I have a customer support remote job for Amazon please give me a chance

Round 3 - Coding Test 

I am immediately join this job I am 100% hard working and anytime ready this job

Round 4 - HR 

(5 Questions)

  • Q1. Kya main interview Ghar se hi de sakti hun
  • Q2. This is a remote job
  • Q3. Kya main interview online de sakti hun
  • Q4. Mera interview kab hoga
  • Q5. I am waiting for response and this opportunity

Interview Preparation Tips

Topics to prepare for Amazon Costumer Support interview:
  • Remote virtual customer support
  • Current Job
Interview preparation tips for other job seekers - Customer support remote job
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About company and
  • Q2. About interview

Costumer Support Interview Questions Asked at Other Companies

asked in Amazon
Q1. What a person called if he knows two languages
asked in BuyUcoin
Q2. What is your selary expectation
asked in Amazon
Q3. What are the need to customer and want
asked in Ipsos
Q4. How can you sell a product
asked in Amazon
Q5. How nutrition imp to kids
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

A group discussion is a type of interview process where a grouup of candidates is given a topic to discuss among themeselves for a certain period of time. The aim of the GD is to evaluate the communication skills, problem-solving ability, and teamwork skill of the candidates.
The topic of the GD can be related to current affais, business, social issues, or any other topic that the interviewe thinks is relevant to the job or company. The time structure of the GD can vary, but typically, candidates are given 10-15 minutes to discuss the topic among themselves.

Round 3 - Case Study 

A case study is a research method that involves an in-depth analysis of a particular situation, organization, or event the aim of a case study is to provide a detailed understanding of the subject matter and to identify key issues and potential solutions.
The topic of a case study can vary widely depending on the field of study. For example ,a case study in business might examine the success or failure of a company's marketing strategy, while a case study in medicine might analyze the effectiveness of a particular treatment for a disease.
The final output of a case study typically includes a written report that summarizes the key findings, identifies the challenges and opportunities, and provides recommendation for action. The report may include quantitative data, such as financial metrics or survey results, as well as qualitativ data , such as quotes from interviews or obervatios.

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. know your strenghts and weakness: Before you start job hunting, take some time to identity your skills, strengths, and weaknesses. Knowing what you're good at and where you need improvement can help you find a job that's a good fit for you.
2.Customize your resume and Cover letter : Your resume and cover letter should be tailored to the specific job you're applying for. make sure you resume highlights you relevant skills and experience, and you cover letter should explain why you're a good fit for the position.
3. Network: Networking is a great way to find job opportuniities . Attend industry events join prefessional associations, an deach out to poeple in your network to let them know you're looking for a job.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2023. There were 7 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Documents 

(4 Questions)

  • Q1. Tell me your self
  • Ans. This is Gourav Seth .I'm from Kolkata West Bengal. My high qualification it's high secondary &little bet computer knowledge. My best hobe it's reading books & playing cricket.
  • Answered Anonymously
  • Q2. Tell me about your self
  • Q3. What was your highest qualification
  • Q4. Why you want this job
Round 3 - Aptitude Test 

High secondary & computer knowledge

Round 4 - HR 

(1 Question)

  • Q1. Are you comfortable with this job
Round 5 - Assignment 

Costomer handling. Technical support

Round 6 - Case Study 

If you're giving me trening.i have to do each and every thing

Round 7 - Technical 

(1 Question)

  • Q1. Computer scan. Website blocking

Interview Preparation Tips

Interview preparation tips for other job seekers - Good platform. And I want a job opportunity

Amazon interview questions for designations

 Costumer Service

 (8)

 Support Engineer

 (7)

 Customer Support

 (4)

 Tech Support

 (1)

 Support Specialist

 (1)

 Support Analyst

 (1)

 Support Staff

 (1)

 Seller Support Associate

 (81)

I applied via Naukri.com

Round 1 - HR 

(2 Questions)

  • Q1. What are the need to customer and want
  • Ans. 

    Customers need products/services that solve their problems and fulfill their desires. Wants are the extras that enhance their experience.

    • Needs are essential for survival and well-being, while wants are not necessary but add value

    • Customers want quality, convenience, affordability, and personalized experiences

    • Examples of needs: food, shelter, clothing, healthcare. Examples of wants: luxury cars, designer clothes, exotic ...

  • Answered by AI
  • Q2. Who can help you customer and my behaviour

Interview Preparation Tips

Interview preparation tips for other job seekers - Customer to need and want to clear to and doubt and customer provided information to customers

I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about year self?
  • Q2. Why do you work at amazon
  • Ans. I am self motivated and high achieving employee who strong ly belive you. Make significant progress in. Our organisation if everyone in the team is pulling in the same direction.
  • Answered by Manmath Behera

Interview Preparation Tips

Interview preparation tips for other job seekers - I am so lucky because the company chansed me for work so thank you amazon

I applied via Referral and was interviewed in Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. General
  • Q2. What a person called if he knows two languages
  • Ans. 

    A person who knows two languages is called bilingual.

    • A person who knows two languages is called bilingual.

    • Bilingual individuals can communicate and understand two different languages.

    • Being bilingual is a valuable skill in many industries, including customer support.

    • Examples of bilingual individuals include someone who speaks both English and Spanish, or someone who speaks both French and German.

  • Answered by AI
  • Q3. How nutrition imp to kids
  • Ans. 

    Nutrition is crucial for kids' growth and development.

    • Proper nutrition supports brain development and cognitive function.

    • A balanced diet helps maintain a healthy weight and reduces the risk of chronic diseases.

    • Good nutrition also supports immune function and helps prevent infections.

    • Examples of nutrient-rich foods for kids include fruits, vegetables, whole grains, lean proteins, and low-fat dairy products.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Case Study 

Emails to the host and guests.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Why you are perfect fit?
  • Ans. 

    I have the necessary skills, experience, and passion for the role.

    • I have relevant experience in the industry

    • I possess the required skills and qualifications

    • I am passionate about the work and eager to contribute

    • I have a track record of success in similar roles

  • Answered by AI
  • Q2. Why you want to change?
  • Ans. 

    Seeking new challenges and growth opportunities in a different environment.

    • Desire for new challenges and learning experiences

    • Opportunity for career advancement

    • Seeking a better work-life balance

    • Interest in exploring different industries or sectors

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready to face rejection if you are not confident in speaking.

Interview Preparation Tips

Round: Test
Experience: The written test did NOT involve general aptitude questions. Most questions were CS specific and pertained to some kind of algorithmic analysis, design of recursive solutions, designing and tracing out an algorithm on a given sample etc. About 50-60% of the candidates were eliminated in this round.

Round: Test
Experience: The next round was a coding assignment. For those familiar with code-chef, the coding assignment was similar to a medium level problem (in the practice section) and had to be done in C. The codingassignment by design, required algorithmic optimization to execute within the prescribed time limit. About 10 candidates (8 UG and 2 PG) were selected for interviews. Yahoo generally conducts 4 technical interviews and an HR interview. Typically, 2 of the 4 tech interviews will be with immediate seniors in teams that are interested in your profile. The remaining two will be with more senior engineers (in fact, one of my interviews was with the tech director of a vertical at Yahoo). Interviewers discuss with each other after each interview, and some candidates were eliminated after one poor interview. It is therefore quite important to do

General Tips: Apart from technical skills, your communication and social skills are what can make or break an interview and eventually, decide whether or not you get the job. Objectively speaking, most candidates who make it to the final round will be very technically proficient. Therefore, your aim should be to make the decision regarding your candidature anything BUT objective. The real advantage of an interview is to let the interviewer know YOU, beyond just your written test score or your academic credentials. Interviewers like confidence in a candidate and it can even make you seem better than you really are. It will also help to have a few well thought out questions in mind for your interviewer, to show him that you have put in more effort than other candidates to find out about the kind of work going on at the company. One thing youcan do is to find out who all the interviewers are during the pre-placement talk (Yes, attending the PPT CAN BE USEFUL). General Tips Preparation Look up their LinkedIn profiles and note what projects they have worked on or guided. Asking a few insightful questions about those specific projects is a good way to create a good impression of you. It is very difficult to truly judge a candidate during a 45 minute interview, so what matters a lot is the impression left in the interviewers mind about you. If possible, try to establish a social connect during your limited interaction with the interviewers, BEFORE the interviews take place. For example, one of my interviewers, a senior tech manager at Yahoo, was an NITK alumnus. Before the interviews, I spoke to him about his experience in college. As it turns out, he was one of the founders of the web club at NITK, of which I am a member. We spoke for about 15 minutes about how the club has grown and how the club has helped its members ever since.
Skill Tips: For a computer science student who intends to take up a technical job at a tier 1 company, spend as much time as possible, honing your technical skills. Start well before placement season, if possible, in 3rd year itself
College Name: NIT SURATHKAL

Interview Questionnaire 

8 Questions

  • Q1. Given two “ids” and a function getFriends(id) to get the list of friends of that person id, write a function that returns the list of mutual friends
  • Ans. 

    Function to return mutual friends given two ids and getFriends(id) function

    • Call getFriends(id) for both ids to get their respective friend lists

    • Iterate through both lists and compare to find mutual friends

    • Return the list of mutual friends

  • Answered by AI
  • Q2. Given an “id” and a function getFriends(id) to get the list of friends of that person id, write a function that returns the list of “friends of friends” in the order of decreasing number of mutual friends,...
  • Ans. 

    Function to return list of friends of friends in decreasing order of mutual friends

    • Use a set to store all friends of friends

    • Iterate through the list of friends of the given id

    • For each friend, iterate through their list of friends and count mutual friends

    • Sort the set of friends of friends by decreasing number of mutual friends

  • Answered by AI
  • Q3. Given a number of time slots – start time and end time,“a b”, find any specific time with the maximum number of overlapping. After solving the problem I had to prove my solution
  • Ans. 

    Given time slots, find a specific time with maximum overlap. Prove solution.

    • Create a list of all start and end times

    • Sort the list in ascending order

    • Iterate through the list and keep track of the number of overlaps at each time

    • Return the time with the maximum number of overlaps

    • Prove solution by testing with different input sizes and edge cases

  • Answered by AI
  • Q4. Given an array of Integers, find the Longest sub-array whose elements are in Increasing Order
  • Ans. 

    Find the longest sub-array with increasing order of integers.

    • Iterate through the array and keep track of the current sub-array's start and end indices.

    • Update the start index whenever the current element is smaller than the previous element.

    • Update the end index whenever the current element is greater than or equal to the next element.

    • Calculate the length of the sub-array and compare it with the longest sub-array found s

  • Answered by AI
  • Q5. Given an array of Integers, find the length of Longest Increasing Subsequence and print the sequence.
  • Ans. 

    Find the length of longest increasing subsequence and print the sequence from an array of integers.

    • Use dynamic programming to solve the problem

    • Create an array to store the length of longest increasing subsequence ending at each index

    • Traverse the array and update the length of longest increasing subsequence for each index

    • Print the sequence by backtracking from the index with the maximum length

    • Time complexity: O(n^2)

    • Exam...

  • Answered by AI
  • Q6. Given a Sorted Array which has been rotated, write the code to find a given Integer
  • Ans. 

    Code to find a given integer in a rotated sorted array.

    • Use binary search to find the pivot point where the array is rotated.

    • Divide the array into two subarrays and perform binary search on the appropriate subarray.

    • Handle edge cases such as the target integer not being present in the array.

  • Answered by AI
  • Q7. You have a number of incoming Integers, all of which cannot be stored into memory. We need to print largest K numbers at the end of input
  • Ans. 

    Use a min-heap to keep track of the largest K numbers seen so far.

    • Create a min-heap of size K.

    • For each incoming integer, add it to the heap if it's larger than the smallest element in the heap.

    • If the heap size exceeds K, remove the smallest element.

    • At the end, the heap will contain the largest K numbers in the input.

  • Answered by AI
  • Q8. Implement LRU Cache
  • Ans. 

    LRU Cache is a data structure that stores the most recently used items and discards the least recently used items.

    • Use a doubly linked list to keep track of the order of items in the cache

    • Use a hash map to store the key-value pairs for fast access

    • When an item is accessed, move it to the front of the linked list

    • When the cache is full, remove the least recently used item from the back of the linked list and the hash map

  • Answered by AI

Interview Preparation Tips

Round: ONLINE CODING ROUND
Experience: Facebook visited our campus in July, 2012. We had an online coding round hosted on InterviewStreet. We were asked to solve just one problem. The given problem boils down to : Given a undirected graph, source and destination, write the code to find the total number of distinct nodes visited, considering all possible paths.
Tips: Those shortlisted had to fly to Delhi for a Personal Interview. There were four rounds of interview, each of 45 minutes. The questions were simple. But just solving the given problem wasn't enough.

There was much more interaction and short questions asked related to the problem

Round: Technical Interview
Experience: The above mentioned questions wer asked in the interview. For every solution I was asked to write the code on paper. The code should also include the implementation of the data structures used (I used heaps - so I was asked to implement heaps ). They are looking for someone with good problem solving skills and conceptually sound in data structures

College Name: BIT MESRA

Skills evaluated in this interview

Amazon Interview FAQs

How many rounds are there in Amazon Costumer Support interview?
Amazon interview process usually has 3-4 rounds. The most common rounds in the Amazon interview process are HR, Assignment and Resume Shortlist.
What are the top questions asked in Amazon Costumer Support interview?

Some of the top questions asked at the Amazon Costumer Support interview -

  1. What a person called if he knows two langua...read more
  2. What are the need to customer and w...read more
  3. How nutrition imp to k...read more

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Amazon Costumer Support Interview Process

based on 12 interviews

Interview experience

4.1
  
Good
View more

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Amazon Costumer Support Salary
based on 11 salaries
₹2.1 L/yr - ₹8 L/yr
40% more than the average Costumer Support Salary in India
View more details

Amazon Costumer Support Reviews and Ratings

based on 21 reviews

4.5/5

Rating in categories

4.5

Skill development

4.4

Work-life balance

4.4

Salary

4.4

Job security

4.6

Company culture

4.3

Promotions

4.4

Work satisfaction

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