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Teleperformance Senior Customer Service Associate Interview Questions and Answers for Experienced
Updated
29 Dec 2024
9 interviews found
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Popular
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Approached by Company and was interviewed in Jun 2024.
4 Interview Rounds
1
HR Round (1 Question)
- Q1. Basic question like tell me about yourself and how many years of experience do you have ? Add Answer
2
Aptitude Test Round
SVAR/AMCAT Test which included personality based questions, some reasoning, calculative, logical and grammatical questions. For AMCAT it was basic grammar test to check your vocabulary, fluency, how well and correctly you can speak in english.
3
One-on-one Round (1 Question)
- Q1. 3rd round was Ops round where the process manager or Team leader will ask you questions. They will again ask you to tell them about yourself ( asked some questi...read more Add Answer
4
Typing Test Round (1 Question)
- Q1. After clearing the ops round they took a normal typing test where I was asked to achieve atleast 25 WPM and 90% accuracy. They might take the typing test before...read more Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Prepare for some common free speech topics such as social media, pollution, women empowerment, something about the place where you are from, favourite travel destination etc.
Prepare some mock call scenarios, watch some videos on youtube or just go to chat gpt and search for mock call scenarios based on the process you are applying for.
Just be confident, be yourself don't fake your accent , even if you make and error don't let that stop you just continue speaking.
All the Best 😊.
Prepare some mock call scenarios, watch some videos on youtube or just go to chat gpt and search for mock call scenarios based on the process you are applying for.
Just be confident, be yourself don't fake your accent , even if you make and error don't let that stop you just continue speaking.
All the Best 😊.
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Dec 2023.
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Work experience Add Answer
2
Assignment Round
Versant and assessment
3
One-on-one Round (2 Questions)
- Q1. Shift flexibility Add Answer
- Q2. Compensation discussion Add Answer
Interview experience
Bad
Difficulty level
Hard
Duration
More than 8 weeks
Result
-
I applied via Job Portal and was interviewed before Jun 2023.
1 Interview Round
1
Assignment Round
They scheduled so many times assessments
Interview Preparation Tips
Interview preparation tips for other job seekers - My worst job ever was when I worked for a non-profit organization with Teleperformance in Marathahalli location. The job description was very vague, so I had difficulties knowing what I was responsible for at work, they will remove the people like tissue paper. They don't have minimum commonsense and BHR team don't know how to respect to the agents. They have own policy which no one can handle and follow . I scheduled a meeting with my manager to discuss the issue but they will debuted with me but HR, BHR, Manager no one can responded properly. They will remove the people if your performance is good also and they will say you that due to layoff we are removing the head counts. My best advice for everyone is don't join this Teleperformance company. I don't feel like my voice is heard in our team meetings. I've noticed some of our quieter team members don't have the chance to speak in meetings. Please make an effort to ensure everyone has the opportunity to contribute. Trainer's and Team leader's are good apart from these people HR, BHR, and total management is bull shit thing. They are using the people like tissue paper and throwing out from the organisation. I raised a ticket but BHR was closed my ticket by giving the silly response which is unprofessional way. Totally the worst management from HR and BHR team.
Interview experience
Excellent
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected
I applied via Referral and was interviewed before Oct 2022.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (1 Question)
- Q1. Myself and previous job experience. Add Answer
3
Aptitude Test Round
General knowledge, maths and economical base questions were asked.
4
Assignment Round
It was writtex test, topic was given to us we have to writer 200-250 words to qualify.
5
Typing Test Round (1 Question)
- Q1. We have to complete the given sentence which was mentioned above as it is gramactically with accuracy of 95% and typing speed of 25 above. Add Answer
Teleperformance interview questions for designations
I applied via Naukri.com and was interviewed before Aug 2021.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
HR Round (3 Questions)
- Q1. Tell me about Yourself? View Answers (1)
- Q2. Why did You leave Your previous Company? View Answers (1)
- Q3. Explain Me about Social media/How you spend Your last weekend or yesterday/About Your memorable day? View Answers (1)
3
One-on-one Round (2 Questions)
- Q1. Are comfortable with 24/7 shift? View Answers (1)
- Q2. Why you are choosing this field or Job? View Answers (1)
Interview Preparation Tips
Topics to prepare for Teleperformance Senior Customer Service Associate interview:
2. Be prepared for the interview so that You don't get nervous
3. Stay Clean and keep simple smile on Your face During Interview.
- Social Media
- Your most Memorable Day
- How you spend Your last weekend
2. Be prepared for the interview so that You don't get nervous
3. Stay Clean and keep simple smile on Your face During Interview.
I applied via Recruitment Consulltant and was interviewed in Apr 2022.
1 Interview Round
1
HR Round (1 Question)
- Q1. About yourself and previous work experience yet to share shortly. View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Its very useful only for freshers not for the tenure people's. There is no 100%, Job security and job guarantee.
Mayur Chowdhury
Interview experience
Excellent
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Aug 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
Aptitude Test Round
Reasoning and English test, Versant test
3
HR Round (1 Question)
- Q1. About myself, background check, future prospects Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident, be you
I applied via Naukri.com and was interviewed in Jul 2021.
3 Interview Rounds
Interview Questions
- Q1. What is logistics
View Answers (1)
- Q2. Do you have experience in non voice
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be bold speak what you know, don't stop your talking while attending interview
lavender fransz
I applied via Referral and was interviewed before Apr 2021.
2 Interview Rounds
1
HR Round (2 Questions)
- Q1. Asked regarding experience. You should give your answer most relevant to the question asked. Also be very transparent if you do not have experience, DON'T FAKE ...read more Add Answer
- Q2. What was your last take home (salary) ?? Dont tell 40k if you were earning 25k be transparent. Answer precisely and be realistic especially if you are new to th...read more Add Answer
2
One-on-one Round (2 Questions)
- Q1. Question : Talk on a topic for 2mins (covid) : It was a very relevant topic as it was 2020 and I was able to relate to most of it.. Give examples while talking ...read more Add Answer
- Q2. There was a tele conversation between the interviewer (Manager) and me regarding booking flight tickets (just a normal one) to check our vocab and grammar... It...read more Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be clear and be transparent as to what you know and don't know.. Don't lie just to get the job because you might get into the job but you will find it very difficult to cope or understand and your performance will be affected and the company will also be affected due to non production.
Interview questions from similar companies
Senior Customer Service Associate Interview Questions
Concentrix Corporation
Anonymous
posted on 13 Oct 2023
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Oct 2022.
2 Interview Rounds
1
HR Round (4 Questions)
- Q1. Till me about yourself Add Answer
- Q2. Why concentrix only? View Answers (1)
- Q3. What is your salary expectations? Add Answer
- Q4. Tell me about your work experience and reason for leaving? Add Answer
2
Aptitude Test Round
Versent test which is mandatory
Interview Preparation Tips
Topics to prepare for Concentrix Corporation Senior Customer Service Associate interview:
- Working in rotational shift
- Grammer and communication
Teleperformance Interview FAQs
How many rounds are there in Teleperformance Senior Customer Service Associate interview for experienced candidates?
Teleperformance interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the Teleperformance interview process for experienced candidates are HR, One-on-one Round and Aptitude Test.
How to prepare for Teleperformance Senior Customer Service Associate interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are voice process, bpo, international bpo, Communication Skills and Customer Handling.
What are the top questions asked in Teleperformance Senior Customer Service Associate interview for experienced candidates?
Some of the top questions asked at the Teleperformance Senior Customer Service Associate interview for experienced candidates -
How long is the Teleperformance Senior Customer Service Associate interview process?
The duration of Teleperformance Senior Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Interview Process at Teleperformance Senior Customer Service Associate for Experienced
based on 3 interviews in last 1 year
Interview experience
People are getting interviews through
based on 9 Teleperformance interviews
Job Portal
Referral
44%
22%
34% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Senior Customer Service Associate Interview Questions from Similar Companies
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Teleperformance Senior Customer Service Associate Reviews and Ratings
based on 216 reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.8 L/yr - ₹7.3 L/yr |
|
Customer Service Executive
6.1k
salaries
| ₹1 L/yr - ₹7.5 L/yr |
|
Customer Service Associate
6k
salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
3.3k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹6 L/yr |
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