Teleperformance Senior Back Office Executive Interview Questions and Answers

Q1. Hr will ask about yourself and what you know about the company
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Q2. Are you comfortable in rotational shift and all about your resume
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Then hr will share a link in email for aptitude test there are 3 parts 1 is for 15 minutes English grammar then 15 minutes basic knowledge then 5 minutes computer knowledge

Q1. Manger will ask basic questions like do you have space in your home for work and all the things you write in your resume
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Q1. Normal interview questions
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Q2. Tell me about your self
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Q1. Tell me about yourself
Ans. Hii this is afsar akbar pathan I reside at malad west Abt my qualification i have compleated my hsc in 2016 Abt my work experience i m fresher. There are 5 members in my family my dad is a driver my mom she is a house wife Abt my hobies i love to lisen music
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Q2. What do you understand about BPO and how does it work
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BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, data entry, and back office support.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.

• BPO providers can be located domestically or internationally, offering services 24/7 ...read more
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Q1. Tell me about yourself
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Q2. What is DBMS? Are you aware about mysql
Ans. 
DBMS stands for Database Management System. Yes, I am aware of MySQL.
• DBMS is a software that manages databases, allowing users to interact with the data stored within them.

• MySQL is a popular open-source relational database management system.

• DBMS provides functionalities like data storage, retrieval, update, and deletion.

• MySQL uses SQL (Structured Query Language) for querying and managing the database.

• DBMS ensures data
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Q3. What is relational database
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Relational database is a type of database that stores and provides access to data points that are related to one another.
• Organizes data into tables with rows and columns

• Uses structured query language (SQL) to manipulate data

• Establishes relationships between tables using keys (primary and foreign keys)

• Examples: MySQL, PostgreSQL, Oracle Database
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Q1. Salary negotiation
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Q1. What is customers
Ans. 
Customers are individuals or entities who purchase goods or services from a business.
• Customers play a crucial role in the success of a business by providing revenue.

• Building strong relationships with customers can lead to repeat business and referrals.

• Understanding customer needs and preferences is essential for providing excellent service.

• Examples: A person buying a new phone from a store, a company hiring a catering
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Q1. What is customer service
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Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It is important to be patient, empathetic, and knowledgeable when dealing with customers.

• Examples of good customer service include prompt responses to queries, personalized interactions, and
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Q1. Call interview They wil ask you basic questions like qualification and location etc..
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Q1. It was a virtual interview . Tell about yourself/ interests or hobbies/ about family etc
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Q2. If you have any siblings and they are working they will ask you why you didn't try in that company .
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