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Teleperformance
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I applied via Walk-in and was interviewed before Jun 2022. There were 4 interview rounds.
I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.
I would handle the situation calmly and professionally, and try to understand the reason behind the advisor's refusal.
I would ask the advisor to explain their reasoning for refusing feedback
I would try to address any concerns or misunderstandings they may have
If necessary, I would escalate the issue to a supervisor or manager
I would document the interaction and any steps taken to resolve the issue
Maintaining balance between operations and quality as a Quality Analyst
Establish clear quality standards and communicate them to all stakeholders
Ensure that quality is integrated into all operations and processes
Regularly review and analyze data to identify areas for improvement
Collaborate with operations teams to develop solutions that meet both quality and operational goals
Provide training and support to operations t...
I applied via Approached by Company and was interviewed before Mar 2023. There were 2 interview rounds.
What people are saying about Teleperformance
Root cause analysis is a problem-solving technique used to identify the underlying cause of a problem or issue.
It involves identifying the problem or issue
Collecting data and analyzing it
Identifying the root cause of the problem
Developing and implementing a solution to address the root cause
Examples include using the 5 Whys technique or Fishbone diagram
Quality parameters are the measurable characteristics that determine the level of quality of a product or service.
Quality parameters can include factors such as accuracy, reliability, durability, and efficiency.
They can also include customer satisfaction, adherence to standards and regulations, and cost-effectiveness.
Examples of quality parameters in different industries include: product safety in the food industry, re...
Teleperformance interview questions for designations
I applied via Company Website and was interviewed before Feb 2023. There were 3 interview rounds.
Analytical grammar email etiquette
Group discussion wher all had participated and gauge our communication skills
Get interview-ready with Top Teleperformance Interview Questions
To close a feedback, summarize the key points, thank the person for their input, and provide any necessary follow-up actions.
Summarize the feedback to ensure understanding
Thank the person for their input and acknowledge their effort
Provide any necessary follow-up actions or next steps
Ask if there is anything else they would like to add
End on a positive note
I would listen to the agent's perspective and try to understand their point of view.
Engage in a respectful and open conversation with the agent
Ask the agent to provide specific examples or evidence to support their disagreement
Consider the agent's feedback and evaluate if any adjustments or clarifications are needed
Seek consensus and find common ground to address any concerns
If necessary, involve a mediator or supervis
I applied via Recruitment Consulltant and was interviewed before Jul 2022. There were 3 interview rounds.
I applied via Referral and was interviewed in Aug 2021. There were 3 interview rounds.
I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.
I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.
The duration of Teleperformance Quality Analyst interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 29 interviews
3 Interview rounds
based on 970 reviews
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