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Teleperformance Quality Analyst Interview Questions, Process, and Tips

Updated 20 Feb 2025

Top Teleperformance Quality Analyst Interview Questions and Answers

View all 6 questions

Teleperformance Quality Analyst Interview Experiences

20 interviews found

Quality Analyst Interview Questions & Answers

user image Rakhi Sharma

posted on 1 Jun 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduce about yours
  • Q2. Work experience
Round 3 - One-on-one 

(2 Questions)

  • Q1. Regarding previous work and experience along with responsibilities
  • Q2. Years to stay with organisation
Round 4 - Client Interview 

(2 Questions)

  • Q1. Client round with project team
  • Q2. Schedule timings

Interview Preparation Tips

Topics to prepare for Teleperformance Quality Analyst interview:
  • Communication Skills
  • Auditing

I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Just basic introduction
  • Q2. Basic quality tools knowledge
  • Q3. Situation based question
  • Q4. Check communication skills
  • Q5. How you will react under such circumstances in which the advisor refused to take the feedback for his/her mistake
  • Ans. 

    I would handle the situation calmly and professionally, and try to understand the reason behind the advisor's refusal.

    • I would ask the advisor to explain their reasoning for refusing feedback

    • I would try to address any concerns or misunderstandings they may have

    • If necessary, I would escalate the issue to a supervisor or manager

    • I would document the interaction and any steps taken to resolve the issue

  • Answered by AI
  • Q6. How you will maintain the balance between operations and quality so that they do not have any conflicts of interest
  • Ans. 

    Maintaining balance between operations and quality as a Quality Analyst

    • Establish clear quality standards and communicate them to all stakeholders

    • Ensure that quality is integrated into all operations and processes

    • Regularly review and analyze data to identify areas for improvement

    • Collaborate with operations teams to develop solutions that meet both quality and operational goals

    • Provide training and support to operations t...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just make sure the salary package before joining and write walk in interview in the resume.

Quality Analyst Interview Questions Asked at Other Companies

Q1. How you will maintain the balance between operations and quality ... read more
Q2. 1. What will you if production bug is reported by management that ... read more
Q3. What is difference between Quality Assurance and Quality control?
Q4. How can you make an xpath if there are 5 children nodes and all a ... read more
asked in Marble Box
Q5. As a QA what value you want to add if you get selected?
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Number of experience
Round 2 - One-on-one 

(1 Question)

  • Q1. Based on profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident to what ever you talk

Interview Questionnaire 

3 Questions

  • Q1. 1. Why are you looking for a job change
  • Q2. What is root cause analysis
  • Ans. 

    Root cause analysis is a problem-solving technique used to identify the underlying cause of a problem or issue.

    • It involves identifying the problem or issue

    • Collecting data and analyzing it

    • Identifying the root cause of the problem

    • Developing and implementing a solution to address the root cause

    • Examples include using the 5 Whys technique or Fishbone diagram

  • Answered by AI
  • Q3. What are the quality parameters
  • Ans. 

    Quality parameters are the measurable characteristics that determine the level of quality of a product or service.

    • Quality parameters can include factors such as accuracy, reliability, durability, and efficiency.

    • They can also include customer satisfaction, adherence to standards and regulations, and cost-effectiveness.

    • Examples of quality parameters in different industries include: product safety in the food industry, re...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Alwa

Teleperformance interview questions for designations

 Quality Assurance Analyst

 (1)

 Senior Quality Analyst

 (2)

 Quality Analyst Executive

 (1)

 Analyst

 (35)

 Data Analyst

 (15)

 Business Analyst

 (5)

 Senior Analyst

 (4)

 Analyst 1

 (3)

Quality Analyst Interview Questions & Answers

user image Amrin Moona

posted on 8 Feb 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction
Round 2 - Aptitude Test 

Analytical grammar email etiquette

Round 3 - Group Discussion 

Group discussion wher all had participated and gauge our communication skills

Get interview-ready with Top Teleperformance Interview Questions

Interview Questionnaire 

2 Questions

  • Q1. How would you close a feedback?
  • Ans. 

    To close a feedback, summarize the key points, thank the person for their input, and provide any necessary follow-up actions.

    • Summarize the feedback to ensure understanding

    • Thank the person for their input and acknowledge their effort

    • Provide any necessary follow-up actions or next steps

    • Ask if there is anything else they would like to add

    • End on a positive note

  • Answered by AI
  • Q2. What would you do if an agent doesn't agree with your feedback?
  • Ans. 

    I would listen to the agent's perspective and try to understand their point of view.

    • Engage in a respectful and open conversation with the agent

    • Ask the agent to provide specific examples or evidence to support their disagreement

    • Consider the agent's feedback and evaluate if any adjustments or clarifications are needed

    • Seek consensus and find common ground to address any concerns

    • If necessary, involve a mediator or supervis

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest with your answer. Do not try to copy made up answers from web.

Quality Analyst Jobs at Teleperformance

View all
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic introduction, should know about his area and need to some basics on banking details
Round 3 - One-on-one 

(1 Question)

  • Q1. From Assistant manager

Interview Preparation Tips

Topics to prepare for Teleperformance Quality Analyst interview:
  • Know about basis
Interview preparation tips for other job seekers - Be confident n comfortable

I applied via Referral and was interviewed in Aug 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Starting with my personal Introduction following with quality tools, feedback sharing and process improvement.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and share your thoughts and experience clearly.

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Question asked regarding What is RCA, call calibration, why you want left your company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be patient and confidence and carefully listen the interviewer what they want asked

I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction & work experience and language check

Interview Preparation Tips

Interview preparation tips for other job seekers - GOOD

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Quality Analyst interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Teleperformance Quality Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Quality Analysis, Call Monitoring, Call Quality, Quality Audit and Feedback.
What are the top questions asked in Teleperformance Quality Analyst interview?

Some of the top questions asked at the Teleperformance Quality Analyst interview -

  1. How you will maintain the balance between operations and quality so that they d...read more
  2. How would you close a feedba...read more
  3. What are the quality paramet...read more
How long is the Teleperformance Quality Analyst interview process?

The duration of Teleperformance Quality Analyst interview process can vary, but typically it takes about less than 2 weeks to complete.

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Teleperformance Quality Analyst Interview Process

based on 29 interviews

3 Interview rounds

  • HR Round - 1
  • HR Round - 2
  • One-on-one Round
View more
Teleperformance Quality Analyst Salary
based on 2.8k salaries
₹1 L/yr - ₹6.5 L/yr
17% less than the average Quality Analyst Salary in India
View more details

Teleperformance Quality Analyst Reviews and Ratings

based on 970 reviews

4.3/5

Rating in categories

4.3

Skill development

4.3

Work-life balance

4.1

Salary

4.4

Job security

4.3

Company culture

4.1

Promotions

4.3

Work satisfaction

Explore 970 Reviews and Ratings
Quality Analyst

Mumbai,

Goregaon

+1

1-6 Yrs

₹ 1.75-5.5 LPA

Quality Analyst

Indore

3-7 Yrs

₹ 2-4.5 LPA

Quality Analyst

Lucknow

3-8 Yrs

₹ 2-4.5 LPA

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