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Teleperformance Quality Analyst Interview Questions, Process, and Tips
Top Teleperformance Quality Analyst Interview Questions and Answers
- Q1. How you will maintain the balance between operations and quality so that they do not have any conflicts of interest
- Q2. How would you close a feedback?
- Q3. What are the quality parameters
Teleperformance Quality Analyst Interview Experiences
20 interviews found
Rakhi Sharma
Selected
I applied via Walk-in and was interviewed before Jun 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Introduce about yours
- Q2. Work experience
(2 Questions)
- Q1. Regarding previous work and experience along with responsibilities
- Q2. Years to stay with organisation
(2 Questions)
- Q1. Client round with project team
- Q2. Schedule timings
Interview Preparation Tips
- Communication Skills
- Auditing
Anonymous
I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.
(6 Questions)
- Q1. Just basic introduction
- Q2. Basic quality tools knowledge
- Q3. Situation based question
- Q4. Check communication skills
- Q5. How you will react under such circumstances in which the advisor refused to take the feedback for his/her mistake
- Ans.
I would handle the situation calmly and professionally, and try to understand the reason behind the advisor's refusal.
I would ask the advisor to explain their reasoning for refusing feedback
I would try to address any concerns or misunderstandings they may have
If necessary, I would escalate the issue to a supervisor or manager
I would document the interaction and any steps taken to resolve the issue
- Q6. How you will maintain the balance between operations and quality so that they do not have any conflicts of interest
- Ans.
Maintaining balance between operations and quality as a Quality Analyst
Establish clear quality standards and communicate them to all stakeholders
Ensure that quality is integrated into all operations and processes
Regularly review and analyze data to identify areas for improvement
Collaborate with operations teams to develop solutions that meet both quality and operational goals
Provide training and support to operations t...
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Mar 2023. There were 2 interview rounds.
(1 Question)
- Q1. Number of experience
(1 Question)
- Q1. Based on profile
Interview Preparation Tips
What people are saying about Teleperformance
Interview Questionnaire
3 Questions
- Q1. 1. Why are you looking for a job change
- Q2. What is root cause analysis
- Ans.
Root cause analysis is a problem-solving technique used to identify the underlying cause of a problem or issue.
It involves identifying the problem or issue
Collecting data and analyzing it
Identifying the root cause of the problem
Developing and implementing a solution to address the root cause
Examples include using the 5 Whys technique or Fishbone diagram
- Q3. What are the quality parameters
- Ans.
Quality parameters are the measurable characteristics that determine the level of quality of a product or service.
Quality parameters can include factors such as accuracy, reliability, durability, and efficiency.
They can also include customer satisfaction, adherence to standards and regulations, and cost-effectiveness.
Examples of quality parameters in different industries include: product safety in the food industry, re...
Interview Preparation Tips
Teleperformance interview questions for designations
Amrin Moona
Selected
I applied via Company Website and was interviewed before Feb 2023. There were 3 interview rounds.
(1 Question)
- Q1. Self introduction
Analytical grammar email etiquette
Group discussion wher all had participated and gauge our communication skills
Get interview-ready with Top Teleperformance Interview Questions
Interview Questionnaire
2 Questions
- Q1. How would you close a feedback?
- Ans.
To close a feedback, summarize the key points, thank the person for their input, and provide any necessary follow-up actions.
Summarize the feedback to ensure understanding
Thank the person for their input and acknowledge their effort
Provide any necessary follow-up actions or next steps
Ask if there is anything else they would like to add
End on a positive note
- Q2. What would you do if an agent doesn't agree with your feedback?
- Ans.
I would listen to the agent's perspective and try to understand their point of view.
Engage in a respectful and open conversation with the agent
Ask the agent to provide specific examples or evidence to support their disagreement
Consider the agent's feedback and evaluate if any adjustments or clarifications are needed
Seek consensus and find common ground to address any concerns
If necessary, involve a mediator or supervis
Interview Preparation Tips
Quality Analyst Jobs at Teleperformance
Selected
I applied via Recruitment Consulltant and was interviewed before Jul 2022. There were 3 interview rounds.
(1 Question)
- Q1. Basic introduction, should know about his area and need to some basics on banking details
(1 Question)
- Q1. From Assistant manager
Interview Preparation Tips
- Know about basis
I applied via Referral and was interviewed in Aug 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Starting with my personal Introduction following with quality tools, feedback sharing and process improvement.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Question asked regarding What is RCA, call calibration, why you want left your company
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction & work experience and language check
Interview Preparation Tips
Teleperformance Interview FAQs
The duration of Teleperformance Quality Analyst interview process can vary, but typically it takes about less than 2 weeks to complete.
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Teleperformance Interviews By Designations
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Teleperformance Quality Analyst Interview Process
based on 29 interviews
3 Interview rounds
- HR Round - 1
- HR Round - 2
- One-on-one Round
Quality Analyst Interview Questions from Similar Companies
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Teleperformance Quality Analyst Reviews and Ratings
based on 971 reviews
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