Teleperformance Process Leader Interview Questions and Answers

Q1. Can you provide an overview of your career?
Ans. 
I have over 10 years of experience in process improvement and leadership roles in various industries.
• Started my career as a process analyst at XYZ Company

• Promoted to process improvement manager at ABC Corporation

• Led a team of process engineers to streamline operations and increase efficiency

• Implemented Lean Six Sigma methodologies to reduce waste and improve quality

• Currently serving as a Process Leader at DEF Industrie
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Q1. What are the technical aspects of the roles and responsibilities associated with your job?
Ans. 
Technical aspects include process optimization, data analysis, software proficiency, and continuous improvement.
• Utilizing software tools for data analysis and process monitoring

• Implementing process improvements based on data insights

• Ensuring compliance with technical standards and regulations

• Collaborating with cross-functional teams to drive process efficiency

• Training team members on technical aspects of the process
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Q1. People management and how to control attr and Shrinkage
Ans. 
Effective people management and monitoring of attrition and shrinkage are crucial for process success.
• Regularly track and analyze attrition and shrinkage data to identify trends and root causes.

• Implement strategies to improve employee engagement and retention, such as career development opportunities and recognition programs.

• Provide ongoing training and support to employees to improve their skills and performance.

• Estab...read more
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Q1. Coding question and review
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General questions, related computers codes

Q1. Tell me about your self?
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Q2. Why should i hire you?
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Q1. Normal conversation about my last company experience
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Q2. Comfortable in night shift & expectation from this company regarding salary hike and deductions.
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Q1. Introduction- Tell me about your self
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Q2. Process Knowledge of Health & Welfare
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Q1. What was your KRA and KPI in your last organisation?
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Q2. How do you calculate throughput?
Ans. 
Throughput is calculated by dividing the total number of units produced by the total time taken to produce them.
• Calculate the total number of units produced during a specific time period.

• Determine the total time taken to produce those units.

• Divide the total number of units by the total time taken to get the throughput.

• For example, if 100 units are produced in 10 hours, the throughput would be 10 units per hour.
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Q1. About the roles and responsibilities, objectives of the being a quality analyst
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Q2. Communication skills, Aptitude, Knowledge Testing
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General English, grammar, scenario based write up

Q1. Presentation Round with Managers
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