Teleperformance Process Leader Interview Questions and Answers

Q1. People management and how to control attr and Shrinkage
Ans. 
Effective people management and monitoring of attrition and shrinkage are crucial for process success.
• Regularly track and analyze attrition and shrinkage data to identify trends and root causes.

• Implement strategies to improve employee engagement and retention, such as career development opportunities and recognition programs.

• Provide ongoing training and support to employees to improve their skills and performance.

• Estab...read more
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Q1. Tell me about yourself.
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Q2. What is your understanding of the job description?
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Q1. Can you provide an overview of your career?
Ans. 
I have over 10 years of experience in process improvement and leadership roles in various industries.
• Started my career as a process analyst at XYZ Company

• Promoted to process improvement manager at ABC Corporation

• Led a team of process engineers to streamline operations and increase efficiency

• Implemented Lean Six Sigma methodologies to reduce waste and improve quality

• Currently serving as a Process Leader at DEF Industrie
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Q1. What are the technical aspects of the roles and responsibilities associated with your job?
Ans. 
Technical aspects include process optimization, data analysis, software proficiency, and continuous improvement.
• Utilizing software tools for data analysis and process monitoring

• Implementing process improvements based on data insights

• Ensuring compliance with technical standards and regulations

• Collaborating with cross-functional teams to drive process efficiency

• Training team members on technical aspects of the process
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Q1. 1. About yourself 2. Experience 3. Success stories 4. Basic questions about subject
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Q1. What are your salary expectations?
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Q1. Tell me about yourself
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Why should we hire you?
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Q4. Where do you see yourself in 5 years?
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Q5. What are your strengths and weaknesses?
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Q6. Tell me about yourself.
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Q1. Basic skills about the process knowledge
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Q1. As usual just they view the subject matters
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