Teleperformance Desktop Support Engineer L1 Interview Questions and Answers for Experienced

Wifi issues can be caused by various network issues such as signal interference, outdated drivers, or incorrect network settings.

• Check for signal interference from other electronic devices

• Update wifi drivers on the device

• Verify correct network settings such as SSID and password

• Restart the router and device

• Check for firmware updates on the router

Hostfile is a plain text file that maps hostnames to IP addresses.

• Hostfile is used by the operating system to resolve domain names to IP addresses.

• It can be edited manually to add or remove entries.

• It can also be used to block access to certain websites by redirecting them to a different IP address.

• Hostfile is located in different directories depending on the operating system. For example, in Windows it is located in C...read more

The process of migrating to Office 365 involves planning, preparation, and execution.

• Assess current infrastructure and identify migration goals

• Prepare for migration by ensuring compatibility and setting up necessary accounts

• Execute migration by transferring data and configuring settings

• Test and verify successful migration

• Train users on new system and provide ongoing support

• Examples of migration tools include Microsoft'...read more

Bulk wipe in mdm intune

• Navigate to Intune portal and select Devices

• Select the devices you want to wipe

• Click on the 'Wipe' button and confirm the action

• The devices will be wiped in bulk

The commands used for shortcuts are typically related to keyboard shortcuts and can vary depending on the operating system and software being used.

• Common commands for shortcuts include Ctrl + C (copy), Ctrl + V (paste), Ctrl + X (cut), Ctrl + Z (undo), and Ctrl + S (save).

• In Windows, shortcuts can also be created using the Windows key (e.g. Windows key + D to show desktop).

• In macOS, shortcuts often involve the Command

Windows updates typically occur on the second Tuesday of each month, known as Patch Tuesday.

• Windows updates usually happen on the second Tuesday of each month

• This day is commonly referred to as Patch Tuesday

• Updates can also be released outside of this schedule for critical issues

My salary expectation is negotiable based on the job responsibilities and market standards.

• I am open to discussing the salary range for this position.

• I have researched the market standards for this role and expect a fair compensation.

• I am looking for a salary that reflects my skills and experience.

• I am willing to consider other benefits and perks as part of the compensation package.

A router is a networking device that forwards data packets between computer networks. A switch is a networking device that connects devices together on a computer network.

• A router connects multiple networks and determines the best path for data to travel between them.

• A switch connects devices on a network and directs data to the correct device.

• Routers use IP addresses to route data, while switches use MAC addresses to ...read more

OST and PST are file formats used by Microsoft Outlook to store email data.

• OST stands for Offline Storage Table and is used for storing email data when Outlook is in offline mode.

• PST stands for Personal Storage Table and is used for storing email data on a local computer.

• OST files are created automatically when Outlook is configured to use Cached Exchange Mode.

• PST files can be created manually by the user to store emai...read more