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Teleperformance
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Teleperformance Customer Care Interview Questions and Answers
Teleperformance Customer Care Interview Experiences
3 interviews found
Selected
I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 3 interview rounds.
(1 Question)
- Q1. Share something about you?
- Ans.
I am a dedicated and empathetic customer care professional with excellent communication skills.
I have 5 years of experience in customer care, handling various customer inquiries and resolving issues.
I am skilled in active listening, ensuring customers feel heard and understood.
I have received multiple positive feedback from customers for my friendly and helpful approach.
I am proficient in using customer relationship ma...
(1 Question)
- Q1. Disadvantages and advantages of social media
Interview Preparation Tips
- English speaking
- Personality Development
I applied via Walk-in and was interviewed in Apr 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Why should I hired you??
- Ans.
I bring strong communication skills, empathy, and a proven track record in resolving customer issues effectively.
Excellent communication skills: I can clearly convey information and actively listen to customer concerns.
Empathy: I understand customer emotions and can provide support that makes them feel valued.
Problem-solving abilities: For example, I once resolved a complex billing issue for a customer, turning their f...
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. What are your short term and long term goals in the company ?
- Ans.
My short-term goal is to enhance customer satisfaction, while my long-term goal is to grow into a leadership role within the company.
Short-term: Improve response time to customer inquiries by implementing a new ticketing system.
Short-term: Attend training sessions to enhance my product knowledge and customer service skills.
Long-term: Aim for a supervisory position to lead a team and drive customer care strategies.
Long-...
Interview questions from similar companies
Interview Preparation Tips
Duration: 1 hour
Skills: Communication
What people are saying about Teleperformance
I applied via Recruitment Consultant and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How to handle customer indifferent situations?
- Ans.
Handling customer indifference requires active listening, empathy, and problem-solving skills.
Acknowledge the customer's feelings and apologize for any inconvenience.
Ask open-ended questions to understand the root cause of their indifference.
Offer solutions or alternatives to address their concerns.
Follow up with the customer to ensure their satisfaction.
Maintain a positive and professional attitude throughout the inte...
Interview Preparation Tips
Second be confident,be honest and keep the answers short n crisp.Adding examples can make it more interesting and ,easy for an interviewer to understand at the same time it gives a good impression.
Third always read about the company history and maybe do a little research ,trust me it helps!!
Fourth be yourself and you can achieve anythng ??
All the best
Delden Angmo
Selected
I applied via Company Website and was interviewed in Mar 2023. There were 2 interview rounds.
(4 Questions)
- Q1. Tell me about yourself
- Ans.
I am a customer-oriented professional with excellent communication skills and a passion for providing exceptional service.
I have worked in customer service for 5 years, handling various customer inquiries and resolving issues.
I am skilled in active listening, problem-solving, and maintaining a positive attitude.
I have received multiple customer service awards for my outstanding performance.
I believe in building strong ...
- Q2. How did you came to know about this job
- Ans.
I came to know about this job through a job posting on a popular job search website.
I found the job posting on a popular job search website
I regularly check job listings on various job search websites
I received a notification about this job opening from the job search website's email subscription
A friend or colleague informed me about this job opportunity
- Q3. Yell me thoo about nazi
- Q4. Is black life matter
- Ans.
Yes, black life matters. It is a movement that advocates for the rights and equality of black people.
Black Lives Matter is a social movement that started in the United States in 2013 after the acquittal of George Zimmerman in the shooting death of Trayvon Martin.
The movement aims to address systemic racism and police brutality against black people.
It has sparked protests and conversations around the world about racial ...
Interview Preparation Tips
- General knowledge
Team Lead Interview Questions & Answers
Conneqt Business Solutions
Surya Arora
posted on 29 Jun 2017
I appeared for an interview before Jun 2016.
Interview Questionnaire
2 Questions
- Q1. About my self?
- Q2. They asked about ma work experiences n future planning
Interview Preparation Tips
Experience: It was good .they just check my abilities and communication.and team handling
Round: Technical + HR Interview
Experience: I explained about ma work experiences and they like ma exposure.
Interview Questionnaire
1 Question
- Q1. TDS related questions
Interview Preparation Tips
Experience: Aptitude, reasoning, maths and English grammer
I appeared for an interview in May 2017.
Interview Preparation Tips
Duration: 1 hour 5 minutes
Total Questions: 5
Skills: Integrity, Intelligence
College Name: Shasun jain college
I applied via Walk-in and was interviewed before Jul 2021. There were 2 interview rounds.
(1 Question)
- Q1. Related to your profession
Interview Preparation Tips
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Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
- Teleperformance Customer Service Associate Interview Questions
- Teleperformance Customer Support Executive Interview Questions
- Teleperformance Technical Support Executive Interview Questions
- Teleperformance Analyst Interview Questions
- Teleperformance Team Lead Interview Questions
- Teleperformance Customer Support Associate Interview Questions
- Show more
Overall Interview Experience Rating
based on 1 interview experience
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Teleperformance Customer Care Reviews and Ratings
based on 12 reviews
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