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Teleperformance
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Teleperformance Customer Care Interview Questions and Answers
Teleperformance Customer Care Interview Experiences
3 interviews found
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 3 interview rounds.
(1 Question)
- Q1. Share something about you?
- Ans.
I am a dedicated and empathetic customer care professional with excellent communication skills.
I have 5 years of experience in customer care, handling various customer inquiries and resolving issues.
I am skilled in active listening, ensuring customers feel heard and understood.
I have received multiple positive feedback from customers for my friendly and helpful approach.
I am proficient in using customer relationship ma...
(1 Question)
- Q1. Disadvantages and advantages of social media
- Ans.
Social media has advantages like increased connectivity and disadvantages like cyberbullying and addiction.
Advantages: increased connectivity, easy access to information, networking opportunities, marketing potential
Disadvantages: cyberbullying, addiction, spread of misinformation, privacy concerns
Example: Social media can connect people from all over the world, but it can also lead to cyberbullying and addiction to li...
Interview Preparation Tips
- English speaking
- Personality Development
I applied via Walk-in and was interviewed in Apr 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Why should I hired you??
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. What are your short term and long term goals in the company ?
What people are saying about Teleperformance
Interview questions from similar companies
I applied via Recruitment Consultant and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How to handle customer indifferent situations?
- Ans.
Handling customer indifference requires active listening, empathy, and problem-solving skills.
Acknowledge the customer's feelings and apologize for any inconvenience.
Ask open-ended questions to understand the root cause of their indifference.
Offer solutions or alternatives to address their concerns.
Follow up with the customer to ensure their satisfaction.
Maintain a positive and professional attitude throughout the inte
Interview Preparation Tips
Second be confident,be honest and keep the answers short n crisp.Adding examples can make it more interesting and ,easy for an interviewer to understand at the same time it gives a good impression.
Third always read about the company history and maybe do a little research ,trust me it helps!!
Fourth be yourself and you can achieve anythng ??
All the best
Interview Questionnaire
1 Question
- Q1. Qualifications
I applied via Walk-in and was interviewed in Apr 2022. There were 5 interview rounds.
Qualifications, introduction about your self etc.
English read, writing, and speaking test
(3 Questions)
- Q1. Typing speed test. And computer basic knowledge test
- Q2. What is the different between BPO or call center
- Ans.
BPO is a broader term that includes call centers. Call centers are a type of BPO.
BPO (Business Process Outsourcing) includes a range of services such as back-office support, data entry, accounting, and customer service.
Call centers are a type of BPO that specifically deals with handling customer inquiries and support through phone calls.
BPOs can also include non-voice services such as email support, chat support, and s...
- Q3. What is called inboud process
- Ans.
Inbound process refers to the handling of incoming customer inquiries, requests, or issues.
Inbound process involves receiving and responding to customer calls, emails, or chats.
It focuses on providing assistance, resolving problems, and answering questions.
Examples of inbound processes include customer support, technical support, and help desk services.
(3 Questions)
- Q1. What is called outbound process
- Ans.
Outbound process refers to the process of making outgoing calls to customers for various purposes.
It involves making calls to customers for sales, marketing, surveys, or follow-ups.
The aim is to reach out to customers and establish a connection.
Examples include telemarketing, customer surveys, appointment reminders, and debt collection.
It requires good communication skills and the ability to handle customer queries and...
- Q2. What is different between inbound or outbound process
- Ans.
Inbound process involves receiving calls from customers while outbound process involves making calls to customers.
Inbound process is reactive while outbound process is proactive.
Inbound process requires good listening and problem-solving skills while outbound process requires good communication and persuasion skills.
Examples of inbound process include customer service and technical support while examples of outbound pr
- Q3. Who is current CEO of Tech Mahindra
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Tell me something about yourself? What is your goal? Why do you want to join this organization? Do you have any experience if yes tell me something about that? What is your strength and weaknesses? Do you ...
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basic questions only ... regarding job and experience
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Its for FP&A process and the major questions were from the basics of FP&A. How it starts and how its ends and Previous job roles.
Interview Preparation Tips
I applied via Job Fair and was interviewed before Feb 2021. There were 2 interview rounds.
(1 Question)
- Q1. Basic accounting methods and journals
Interview Preparation Tips
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Teleperformance Interviews By Designations
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Teleperformance Customer Care Interview Process
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Teleperformance Customer Care Reviews and Ratings
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Rating in categories
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Customer Care Executive
6.4k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
6.2k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
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Team Lead
3.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹0 L/yr - ₹0 L/yr |
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