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Tech Mahindra Customer Care Interview Questions, Process, and Tips

Updated 3 Oct 2022

Top Tech Mahindra Customer Care Interview Questions and Answers

Tech Mahindra Customer Care Interview Experiences

2 interviews found

I applied via Walk-in and was interviewed in Apr 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Qualifications, introduction about your self etc.

Round 3 - Assignment 

English read, writing, and speaking test

Round 4 - Technical 

(3 Questions)

  • Q1. Typing speed test. And computer basic knowledge test
  • Q2. What is the different between BPO or call center
  • Ans. 

    BPO is a broader term that includes call centers. Call centers are a type of BPO.

    • BPO (Business Process Outsourcing) includes a range of services such as back-office support, data entry, accounting, and customer service.

    • Call centers are a type of BPO that specifically deals with handling customer inquiries and support through phone calls.

    • BPOs can also include non-voice services such as email support, chat support, and s...

  • Answered by AI
  • Q3. What is called inboud process
  • Ans. 

    Inbound process refers to the handling of incoming customer inquiries, requests, or issues.

    • Inbound process involves receiving and responding to customer calls, emails, or chats.

    • It focuses on providing assistance, resolving problems, and answering questions.

    • Examples of inbound processes include customer support, technical support, and help desk services.

  • Answered by AI
Round 5 - One-on-one 

(3 Questions)

  • Q1. What is called outbound process
  • Ans. 

    Outbound process refers to the process of making outgoing calls to customers for various purposes.

    • It involves making calls to customers for sales, marketing, surveys, or follow-ups.

    • The aim is to reach out to customers and establish a connection.

    • Examples include telemarketing, customer surveys, appointment reminders, and debt collection.

    • It requires good communication skills and the ability to handle customer queries and...

  • Answered by AI
  • Q2. What is different between inbound or outbound process
  • Ans. 

    Inbound process involves receiving calls from customers while outbound process involves making calls to customers.

    • Inbound process is reactive while outbound process is proactive.

    • Inbound process requires good listening and problem-solving skills while outbound process requires good communication and persuasion skills.

    • Examples of inbound process include customer service and technical support while examples of outbound pr

  • Answered by AI
  • Q3. Who is current CEO of Tech Mahindra

Interview Preparation Tips

Interview preparation tips for other job seekers - Salary discussion, company term and conditions explain

Customer Care Interview Questions & Answers

user image Anonymous

posted on 28 Jul 2021

Interview Questionnaire 

1 Question

  • Q1. Qualifications

Customer Care Interview Questions Asked at Other Companies

Q1. What will you do if you were given 1 millions in amount in your h ... read more
Q2. What is different between inbound or outbound process
asked in Globiva
Q3. What do you mean by customer care?
asked in Globiva
Q4. What is retention? What do you mean by that?
Q5. Disadvantages and advantages of social media

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Nov 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself? What is your goal? Why do you want to join this organization? Do you have any experience if yes tell me something about that? What is your strength and weaknesses? Do you ...

Interview Preparation Tips

Interview preparation tips for other job seekers - I think the interviewer should be polite and make interviewee comfortable. I think if someone is fresher then the interviewer don't ask many questions with that person because that one has no knowledge.

I applied via Walk-in and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. A lot questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - I came in HCL without any reference, Randomly I came to give interview. there were total 3 rounds I faced. 1 Round Technical. 2nd Technial. 3 HR . For clearing technical round in HCL you should be technically strong. My 1st round took more than a hour and 2nd round took nearly 45 mins. Your basics should be clear and strong.

Interview Questionnaire 

1 Question

  • Q1. Time management

I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. They asked about dbms questions in the form of table formate
  • Q2. They asked code for some python program

Interview Preparation Tips

Interview preparation tips for other job seekers - Firstly they conducted computer based technical exam and then after qualifying that then we will go for face face interview and then lastly HR round will be held.

I applied via Naukri.com and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Explain me about yourself
  • Q2. Just be brief don't bore them

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and confident.

I applied via Naukri.com and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Duration of the project and team environment

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well with latest technologies.

I applied via Naukri.com and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why left previous organisation

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. And answer with eye contact

I applied via Iprimed Consultancy and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical, Self-introduction more Importantly questions come from your resume, so make sure u update everything correctly in u r resume.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident, Share u r thoughts, and be simple and clear.

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Care interview?
Tech Mahindra interview process usually has 5 rounds. The most common rounds in the Tech Mahindra interview process are Resume Shortlist, Aptitude Test and Assignment.
How to prepare for Tech Mahindra Customer Care interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Radius, epicenter, voice, us and customer care.
What are the top questions asked in Tech Mahindra Customer Care interview?

Some of the top questions asked at the Tech Mahindra Customer Care interview -

  1. What is different between inbound or outbound proc...read more
  2. What is the different between BPO or call cen...read more
  3. What is called outbound proc...read more

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Tech Mahindra Customer Care Salary
based on 6 salaries
₹2.2 L/yr - ₹4 L/yr
10% more than the average Customer Care Salary in India
View more details

Tech Mahindra Customer Care Reviews and Ratings

based on 4 reviews

3.5/5

Rating in categories

3.5

Skill development

3.5

Work-life balance

3.5

Salary

3.5

Job security

3.5

Company culture

3.4

Promotions

3.5

Work satisfaction

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