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Tech Mahindra Customer Care Interview Questions, Process, and Tips
Top Tech Mahindra Customer Care Interview Questions and Answers
- Q1. What is different between inbound or outbound process
- Q2. What is the different between BPO or call center
- Q3. What is called outbound process
Tech Mahindra Customer Care Interview Experiences
2 interviews found
I applied via Walk-in and was interviewed in Apr 2022. There were 5 interview rounds.
Qualifications, introduction about your self etc.
English read, writing, and speaking test
(3 Questions)
- Q1. Typing speed test. And computer basic knowledge test
- Q2. What is the different between BPO or call center
- Ans.
BPO is a broader term that includes call centers. Call centers are a type of BPO.
BPO (Business Process Outsourcing) includes a range of services such as back-office support, data entry, accounting, and customer service.
Call centers are a type of BPO that specifically deals with handling customer inquiries and support through phone calls.
BPOs can also include non-voice services such as email support, chat support, and s...
- Q3. What is called inboud process
- Ans.
Inbound process refers to the handling of incoming customer inquiries, requests, or issues.
Inbound process involves receiving and responding to customer calls, emails, or chats.
It focuses on providing assistance, resolving problems, and answering questions.
Examples of inbound processes include customer support, technical support, and help desk services.
(3 Questions)
- Q1. What is called outbound process
- Ans.
Outbound process refers to the process of making outgoing calls to customers for various purposes.
It involves making calls to customers for sales, marketing, surveys, or follow-ups.
The aim is to reach out to customers and establish a connection.
Examples include telemarketing, customer surveys, appointment reminders, and debt collection.
It requires good communication skills and the ability to handle customer queries and...
- Q2. What is different between inbound or outbound process
- Ans.
Inbound process involves receiving calls from customers while outbound process involves making calls to customers.
Inbound process is reactive while outbound process is proactive.
Inbound process requires good listening and problem-solving skills while outbound process requires good communication and persuasion skills.
Examples of inbound process include customer service and technical support while examples of outbound pr
- Q3. Who is current CEO of Tech Mahindra
Interview Preparation Tips
Anonymous
Interview Questionnaire
1 Question
- Q1. Qualifications
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Nov 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Tell me something about yourself? What is your goal? Why do you want to join this organization? Do you have any experience if yes tell me something about that? What is your strength and weaknesses? Do you ...
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jul 2021. There were 4 interview rounds.
Aptitude test on CS subjects like C programming, DBMS, CN, and OS.
There were 2 input-output based questions of easy to moderate level
Every candidate was given an individual topic and was asked to speak on it
(1 Question)
- Q1. Some typical HR questions
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Java questions
Interview Preparation Tips
I applied via Company Website and was interviewed before Jul 2021. There were 3 interview rounds.
Aptitude, reasoning, English, cloud sections
2 questions in which , one has to complete within an 50 minutes
(2 Questions)
- Q1. Tell me about t Yourself
- Q2. What are the previous experiences
Interview Preparation Tips
- Java
- SQL
- Agile Methodology
- SDLC
Keep it just and short
Explain more about your experiences
I applied via Newspaper Ad and was interviewed before Jun 2021. There were 3 interview rounds.
(1 Question)
- Q1. Basic questions of java.
(1 Question)
- Q1. Intro and other hr related questions.
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.
(1 Question)
- Q1. .net questions - routing in asp.net MVC ?
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jan 2021. There were 2 interview rounds.
Good
(1 Question)
- Q1. Basic question from C++.Some questions from Data structure and computer architecture.
Interview Preparation Tips
- C++
Interview Preparation Tips
Experience: I had sent my resume to the hiring group, Selection through telephonic interviews. I was interviewed by three different research groups (once by each).
Tips: Factors in decreasing order of importance: CGPA each stage. Ability to explain your projects precisely. Ability to solve ''standard" logarithmic problems. The way you think and put down your Answer is the most important. The final answer .s not so I important, and they prod you when you think out aloud anyway.
Round: Technical Interview
Experience: Almost- by default they ask about your previous projects/internships if they are relevant to the group. Ofher questions depend on the group you are interviewed by and your own profile, In my case it was machine learning, text mining etc. I was told about the research problem they were dealing with then and asked f or comments/suggestions/.inputs and a discussion followed.
Tips: Basically these are specialized Interviews so it's good to have sound knowledge of your domain (analytical and application skills are very much required).
Skill Tips: CGPA>9.0, 1f not (like me) relevant work done in the domain and in past internship.A recommendation from the professor is also a good add on.
College Name: IIT Madras
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Tech Mahindra Interviews By Designations
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Tech Mahindra Customer Care Reviews and Ratings
based on 4 reviews
Rating in categories
|
Software Engineer
26.3k
salaries
|  ₹2 L/yr - ₹9.3 L/yr |
|
Senior Software Engineer
21.5k
salaries
| ₹5.5 L/yr - ₹23 L/yr |
|
Technical Lead
11.8k
salaries
| ₹9.5 L/yr - ₹32 L/yr |
|
Associate Software Engineer
5.6k
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| ₹1.8 L/yr - ₹8.2 L/yr |
|
Team Lead
5k
salaries
| ₹5.3 L/yr - ₹17 L/yr |
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