What is different between inbound or outbound process

Question

Accepted Answer

Inbound process involves receiving calls from customers while outbound process involves making calls to customers.

Inbound process is reactive while outbound process is proactive.
Inbound process requires good listening and problem-solving skills while outbound process requires good communication and persuasion skills.
Examples of inbound process include customer service and technical support while examples of outbound process include telemarketing and sales calls.

Accepted Answer

Inbound is to receive incoming customer inquiries, calls or requests for assistance often channeled through a call center ,Outbound is the process where the agents call the customer.

Accepted Answer

Inbound process involves receiving calls from customers while outbound process involves making calls to customers.

Inbound process is reactive while outbound process is proactive.
Inbound process requires good listening and problem-solving skills while outbound process requires good communication and persuasion skills.
Examples of inbound process include customer service and technical support while examples of outbound process include telemarketing and sales calls.

What is different between inbound or outbound process

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