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TaskUs

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3.4

based on 1.4k Reviews

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TaskUs Email Support Customer Service Executive Interview Questions and Answers

Updated 14 Jun 2023

TaskUs Email Support Customer Service Executive Interview Experiences

1 interview found

Email Support Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 14 Jun 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Why did you leave your last job?
  • Ans. 

    Seeking better growth opportunities and a more challenging role.

    • Looking for career advancement

    • Desire for a more challenging role

    • Seeking better growth opportunities

    • Company downsizing or restructuring

    • Relocation or personal reasons

    • Answered by AI
    Add your answer
  • Q2. What was your last in hand salary?
    • Add your answer
Round 2 - One-on-one 

(4 Questions)

  • Q1. How can you join us?
  • Ans. 

    To join us, you can apply through our website or contact our HR department.

    • Apply through our website

    • Contact our HR department

    • Submit your resume and cover letter

    • Participate in interviews and assessments

    • Complete any required training or certifications

    • Answered by AI
    Add your answer
  • Q2. Are you ready to work in 24*7 Rotational shifts?
  • Ans. 

    Yes, I am ready to work in 24*7 rotational shifts.

    • I am flexible and adaptable to different work schedules.

    • I understand the importance of providing round-the-clock support to customers.

    • I have previous experience working in rotational shifts.

    • I am willing to adjust my personal schedule to accommodate the shifts.

    • I am committed to delivering excellent customer service regardless of the time of day.

    • Answered by AI
    Add your answer
  • Q3. Are you an immediate joiner?
  • Ans. 

    Yes, I am an immediate joiner.

    • I am available to start working immediately.

    • I have no prior commitments or notice period.

    • I am ready to begin as soon as required.

    • I can quickly adapt to new environments and tasks.

    • I have experience in joining teams on short notice.

    • Answered by AI
    Add your answer
  • Q4. What was your concurrency of chats?
  • Ans. 

    My concurrency of chats varied depending on the workload and time of day.

    • My average concurrency of chats was around 3-4.

    • During peak hours, it could go up to 6-7 chats at a time.

    • I prioritized urgent or complex chats and handled them individually.

    • I used efficient multitasking techniques to manage multiple chats simultaneously.

    • I maintained a high level of accuracy and customer satisfaction despite handling multiple chats.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be patient and punctual there are 2 rounds only and as usual just say yes yes and yes to all questions

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Interview Tips & Stories
2w
amanchoudhari
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·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
Got a question about TaskUs?
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Interview questions from similar companies

Chat and Email Support Executive Interview Questions & Answers

Foundever user image Anonymous

posted on 30 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with strong communication skills and problem-solving abilities.

    • Over 5 years of experience in providing chat and email support for various companies

    • Proficient in handling customer inquiries, resolving issues, and providing product information

    • Skilled in multitasking, time management, and working efficiently under pressure

    • Excellent written and verbal communication skills

    • Familiar with...

    • Answered by AI
    Add your answer
  • Q2. Asked me how long I was living in the current city
    • Add your answer
Round 2 - Typing Test 

(2 Questions)

  • Q1. Essay on worst decision of your life
  • Ans. 

    My worst decision was dropping out of college without a plan.

    • Lack of guidance and support led to impulsive decision

    • Struggled to find stable job without degree

    • Realized the importance of education later on

    • Answered by AI
    Add your answer
  • Q2. Had to handle 3 mock chats continuously
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. What will you do if customer asks for refund
  • Ans. 

    I would follow company policy and guidelines for processing refunds, ensuring customer satisfaction.

    • Review company policy on refunds

    • Check if customer is eligible for a refund based on policy

    • Process refund according to company guidelines

    • Communicate refund process and timeline to customer

    • Offer alternative solutions if refund is not possible

    • Answered by AI
    Add your answer

Chat and Email Support Executive Interview Questions & Answers

TTEC India user image Anonymous

posted on 1 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Assignment 

Mcq questions of english grammer

Round 2 - Group Discussion 

Introduction, they ask you about yourself

Round 3 - One-on-one 

(2 Questions)

  • Q1. What do you know about TtEc
  • Ans. 

    TtEc is a leading provider of chat and email support services for businesses.

    • TtEc offers 24/7 customer support through chat and email channels

    • They specialize in providing personalized and efficient support to clients

    • TtEc has a team of trained professionals who handle customer inquiries and issues

    • They use advanced technology and tools to streamline the support process

    • Answered by AI
    Add your answer
  • Q2. Say yours views on politics of india
    • Add your answer

Chat and Email Support Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 13 Jul 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself?
    • Add your answer
  • Q2. Previous job profile?
    • Add your answer
Round 2 - Assignment 

Passage writing on a given topic.

Round 3 - Aptitude Test 

HR ma’am asked me to give a OEPT test (verbal english) for an email process interview process. Scored 70+ in all three sections of OEPT (as results displayed in real-time after completion). Surprisingly, HR MA’AM then told that overall score is 56 because that is calculated DIFFERENTLY.

Interview Preparation Tips

Interview preparation tips for other job seekers - Their HR calls people for interview by giving incorrect info.
You get rejected with a wrong reason.
HR suggests to contact recruiter and they offer then what they actually have.
The path of hiring.

Chat and Email Support Executive Interview Questions & Answers

Teleperformance user image Deep Sekhar

posted on 7 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you want to get hired?
  • Ans. 

    I am passionate about providing excellent customer service and believe my skills align well with the role.

    • Passionate about helping customers

    • Strong communication skills

    • Previous experience in customer support roles

    • Enjoy problem-solving and resolving issues efficiently

    • Answered by AI
    Add your answer
  • Q2. What are your strengths
    • Add your answer

Chat and Email Support Executive Interview Questions & Answers

Etech Global Services user image Anonymous

posted on 30 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Round was easy but tricky questions

Interview Preparation Tips

Interview preparation tips for other job seekers - na

Chat and Email Support Executive Interview Questions & Answers

Alldigi Tech user image Anonymous

posted on 4 Jul 2024

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Family background
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Yes good experience in company

Chat and Email Support Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 9 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

It is having to make achieve with there tests

Round 3 - HR 

(1 Question)

  • Q1. About your working skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do well get ready achieve your goals

Chat and Email Support Executive Interview Questions & Answers

iQor Global Services user image Anonymous

posted on 17 Nov 2022

I applied via Walk-in and was interviewed in Oct 2022. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced Chat and Email Support Executive with excellent communication skills.

    • I have worked in the customer service industry for 5 years, providing support through chat and email channels.

    • I am proficient in using various customer support software and tools, such as Zendesk and Freshdesk.

    • I have a strong ability to multitask and handle multiple customer inquiries simultaneously.

    • I am skilled in res...

    • Answered by AI
    Add your answer
  • Q2. What is Daily routine
  • Ans. 

    A daily routine refers to a set of activities or tasks that an individual regularly performs on a daily basis.

    • A daily routine typically includes activities such as waking up, getting ready, eating meals, working or studying, engaging in hobbies or leisure activities, and sleeping.

    • It helps individuals establish a sense of structure, organization, and productivity in their lives.

    • Examples of daily routines can vary depend...

    • Answered by AI
    Add your answer
  • Q3. What is your last Designation in any company
  • Ans. 

    Customer Support Executive

    • Provided chat and email support to customers

    • Resolved customer queries and issues

    • Assisted customers in troubleshooting technical problems

    • Maintained customer satisfaction by ensuring timely and accurate responses

    • Collaborated with cross-functional teams to resolve complex customer issues

    • Answered by AI
    Add your answer
  • Q4. Why should i Hire you in My company
  • Ans. 

    I am the ideal candidate for this role because of my strong communication skills, problem-solving abilities, and experience in providing excellent customer support.

    • I have excellent communication skills, both written and verbal, which are essential for chat and email support.

    • I am a problem solver and have a proven track record of resolving customer issues efficiently and effectively.

    • I have experience in providing except...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for iQor Global Services Chat and Email Support Executive interview:
  • Communication Skills
  • bpo
Interview preparation tips for other job seekers - Be confidence to go for interview to any types company

Email Support Executive Interview Questions & Answers

Sykes Business Services Of India user image Anonymous

posted on 25 Nov 2020

Interview Questionnaire 

4 Questions

  • Q1. What work and minimum or maximum type of work daily.
  • Ans. 

    The work of an Email Support Executive involves handling customer queries and providing assistance via email.

    • Responding to customer emails promptly and professionally

    • Addressing customer concerns and resolving issues

    • Providing product information and troubleshooting assistance

    • Managing and organizing email correspondence

    • Maintaining a high level of customer satisfaction

    • Adhering to company policies and procedures

    • Working col...

    • Answered by AI
    View 1 more amswer
  • Q2. Weekly off day and timing of login and logout.
  • Ans. 

    Weekly off day is Sunday. Login and logout timings are flexible based on shift timings.

    • Weekly off day is Sunday

    • Login and logout timings are flexible based on shift timings

    • Answered by AI
    Add your answer
  • Q3. Target will be there for my work or not,if there just tell me how much and target will be there.
    • Add your answer
  • Q4. Salary package
    • Add your answer
More about working at TaskUs

TaskUs Interview FAQs

How many rounds are there in TaskUs Email Support Customer Service Executive interview?
TaskUs interview process usually has 3 rounds. The most common rounds in the TaskUs interview process are Resume Shortlist, HR and One-on-one Round.

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