iQor Global Services Chat and Email Support Executive Interview Questions and Answers

Q1. Give a brief about holiday destination?
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Q2. Self introduction,levels in future expectation.
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Q3. Why we have to hire you?
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Q1. Talk about yourself and write an essay
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Q1. Talk about yourself and technical questions
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Q1. Introduction process related questions
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Q1. Basic question introduction about the process
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Q1. How many rounds
Ans. 
Three Interview rounds in Technical Round.That rounds one is operation round,second round is versant round,Thrid roundAMCAT(posting chart)(Aptitude test Flick kart)
Answered by Gowri shankari K
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Q1. Tell about your self.
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I am Gowri shankari, I did Bsc Maths in Queith millath college, I live in Madhavaram, i like Music,painting,colouring,chanting,reading books, 1 year experienced in firstsource pvt ltd, I know Ms-office,Ms'word,Ms=excel, My strenth is i like to learn new things.
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There was common reasoning MCQ questions

Q1. Why you want work with us
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Q2. Are you ok with calling and chat process
Ans. 
Yes, I am comfortable with both calling and chat processes.
• I have experience in handling both calling and chat processes in previous roles.

• I am comfortable communicating effectively through both mediums.

• I understand the importance of providing excellent customer service through calls and chats.
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Q3. When you will join
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Q1. How to do work
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Give one topic do the work.

Given case study about knowledge, do the work

Q1. Can yoyu tell me a little about yourself
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Q1. Work about tell that is salary, time also.
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Given again work. And do the work

Q1. Tell me something about yourself
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Q2. Technical questions on previous experience
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Q1. Basic intro, work experience, location
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1 min Typing test for speed check

Q1. Basic interview which I prepare by giving 5 to 10 interview regularly. It had improved my English as well
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Q2. Work related lot of questions
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Q1. Tell me about yourself
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Q2. Why you join….company
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Q3. What’s your strength and weakness
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Q4. How you know about the company and say about what is bpo
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Q5. Why should we hire you
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Q6. Should you comfortable day or night work
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Q7. Sallery expected
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Q1. Where do you See yourself in this job?
Ans. 
I see myself excelling in providing top-notch customer support through chat and email, ensuring customer satisfaction and retention.
• I envision myself becoming a subject matter expert in the products/services offered by the company, allowing me to provide accurate and efficient support.

• I aim to consistently meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

• I see ...read more
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Q2. Why do you want to work in this company?
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I am impressed by the company's reputation for excellent customer service and innovative solutions.
• Company's reputation for excellent customer service

• Innovative solutions offered by the company

• Opportunity to contribute to a successful team
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Q3. What your performance with your life & Future goel?
Ans. 
I strive for excellence in both my personal and professional life, with a clear vision of my future goals.
• I set specific, achievable goals for myself in both my personal and professional life.

• I regularly assess my progress towards these goals and make adjustments as needed.

• I am committed to continuous learning and self-improvement to ensure I am always growing and evolving.

• I prioritize work-life balance to ensure I am
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Q4. What you know about something in this company?
Ans. 
I know that this company specializes in providing customer support through chat and email.
• The company focuses on providing customer support through chat and email channels

• They may use various software tools to manage customer inquiries and responses

• The company values timely and accurate communication with customers
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Q1. Why do want to work?
Ans. 
I want to work to utilize my skills, contribute to a team, and achieve personal growth.
• To utilize my skills and knowledge in a practical setting

• To contribute to a team and work towards common goals

• To achieve personal growth and development through new challenges and experiences
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Q2. What is your hobby?
Ans. 
My hobby is photography.
• I enjoy capturing moments and creating visual stories.

• I love experimenting with different angles, lighting, and compositions.

• Some of my favorite subjects to photograph are landscapes, portraits, and street scenes.
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Q3. What is positive points of your hobby?
Ans. 
My hobby of painting allows me to express my creativity, relax, and improve my focus and concentration.
• Painting helps me express my creativity and emotions

• It allows me to relax and de-stress after a long day

• Improves my focus and concentration as I pay attention to details

• Provides a sense of accomplishment when I complete a piece
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Q4. Which Social media use you and why? Can you explain me why did important for us Social media limits?
Ans. 
I use social media platforms like Facebook, Instagram, and LinkedIn for networking, staying updated, and connecting with friends and family.
• I use Facebook for connecting with friends and family, sharing updates, and joining groups related to my interests.

• I use Instagram for sharing photos and videos, following influencers, and discovering new trends.

• I use LinkedIn for professional networking, job searching, and staying...read more
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Q5. What you learned Somthing about Motivation movment of your father?
Ans. 
My father taught me the importance of perseverance and hard work in achieving goals.
• My father always emphasized the value of setting goals and working towards them consistently.

• He believed that success comes from dedication and never giving up, even in the face of challenges.

• One example is when he started his own business from scratch and worked tirelessly to make it successful.

• Another example is when he pursued furthe...read more
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Q6. What you choose when your invite in the festival and your work time have a something Workload?
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