iQor Global Services Chat and Email Support Executive Interview Questions and Answers

Q1. First round is HR Round and ask basic questions. And thats about your currently work experience.
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Q2. What does the second round of the interview, which includes a self-assessment test resembling an aptitude test, entail, specifically regarding the writing assessment and chat test for handling customer inq...read more
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Q3. Third round is ops round in this round checkout communication skill and asking about shifts ok or not like that question
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Q4. Fourth round is typing test need to 28wpm after that start print offer letter and onboarding process
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They will ask you about computer's all system.

Q1. What is operating system, and some question were releted to it.
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Q1. How many rounds
Ans. 
Three Interview rounds in Technical Round.That rounds one is operation round,second round is versant round,Thrid roundAMCAT(posting chart)(Aptitude test Flick kart)
Answered by Gowri shankari K
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Q1. Tell about your self.
Ans. 
I am Gowri shankari, I did Bsc Maths in Queith millath college, I live in Madhavaram, i like Music,painting,colouring,chanting,reading books, 1 year experienced in firstsource pvt ltd, I know Ms-office,Ms'word,Ms=excel, My strenth is i like to learn new things.
Answered by Gowri shankari K
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There was common reasoning MCQ questions

Q1. Why you want work with us
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Q2. Are you ok with calling and chat process
Ans. 
Yes, I am comfortable with both calling and chat processes.
• I have experience in handling both calling and chat processes in previous roles.

• I am comfortable communicating effectively through both mediums.

• I understand the importance of providing excellent customer service through calls and chats.
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Q3. When you will join
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Q1. How to do work
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Give one topic do the work.

Given case study about knowledge, do the work

Q1. Can yoyu tell me a little about yourself
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Q1. Work about tell that is salary, time also.
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Given again work. And do the work

Q1. About yourself?
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Q2. Previous job profile?
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Passage writing on a given topic.

HR ma’am asked me to give a OEPT test (verbal english) for an email process interview process. Scored 70+ in all three sections of OEPT (as results displayed in real-time after completion). Surprisingly, HR MA’AM then told that overall score is 56 because that is calculated DIFFERENTLY.

Q1. Tell me something about yourself
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Q2. Technical questions on previous experience
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Q1. Tell me About your Self
Ans. 
I am a dedicated and experienced customer support professional with a passion for helping others.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries via chat and email

• I am proficient in using CRM systems and ticketing platforms

• I have a strong attention to detail and problem-solving skills

• I am a team player and enjoy collaborating with colleagues to provide excellent cu
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Q2. Talk 2 mins on given topic
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Q1. Interview is very long process
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Q1. Ask about yourself about your family about your experience
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Q1. Introduction process related questions
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Q1. Basic question introduction about the process
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