iQor Global Services Customer Service Representative Interview Questions and Answers

I had a positive experience at my previous company.

• Received extensive training in customer service techniques

• Handled a high volume of customer inquiries and resolved issues efficiently

• Received positive feedback from customers for my helpful and friendly demeanor

• Collaborated with team members to improve customer satisfaction ratings

• Utilized CRM software to track customer interactions and maintain accurate records

My KPIs in my last organization were focused on customer satisfaction, response time, and first call resolution.

• Customer satisfaction: Ensuring customers were happy with the service provided

• Response time: Responding to customer inquiries within a specified timeframe

• First call resolution: Resolving customer issues on the first call without the need for follow-up

• Example: Achieving a customer satisfaction rating of 95% or...read more

I am open to discussing salary based on the responsibilities and requirements of the position.

• I believe that compensation should be fair and competitive within the industry.

• I am more focused on finding the right fit and opportunity rather than a specific salary.

• I am open to negotiation and would like to learn more about the benefits and growth opportunities offered by the company.

• I am confident that my skills and exper...read more

I have the necessary skills, experience, and dedication to excel in this role and contribute to the success of the company.

• I have a proven track record of providing exceptional customer service and resolving issues effectively.

• I possess excellent communication and interpersonal skills, which are essential for building strong relationships with customers.

• I am highly motivated and committed to delivering results, ensurin...read more

My experience with my last organization was positive and rewarding.

• I had the opportunity to work with a diverse team and learn from experienced professionals.

• I received regular training and support to enhance my customer service skills.

• I consistently met or exceeded performance targets, receiving recognition for my achievements.

• I enjoyed building relationships with customers and resolving their issues effectively.

• I app...read more