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iQor Global Services Customer Support Associate Interview Questions and Answers
iQor Global Services Customer Support Associate Interview Experiences
1 interview found
Selected
I applied via Walk-in and was interviewed in Jun 2024. There were 2 interview rounds.
(1 Question)
- Q1. Could you provide a brief introduction about yourself?
- Ans.
Experienced customer support associate with strong communication skills and a passion for helping customers.
Over 5 years of experience in customer support roles
Excellent communication skills, both written and verbal
Proven track record of resolving customer issues efficiently
Passionate about providing top-notch customer service
Familiar with CRM systems and ticketing platforms
You were assigned to write an essay on a specific topic.
Interview Preparation Tips
Top trending discussions
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Customer Support Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 6 Mar 2024
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me something about your self
- Ans. My name is yashwanth goud, I am from kadapa Andhra pradesh, I have completed Inter and ITI.
- Q2. What is customer support
- Ans.
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing information about products or services, troubleshooting technical problems, and offering solutions.
Customer support can be provided through various channels such as phone, email, chat, or i...
- Q3. What do you want to choose, customer support or sales
- Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
- Q4. How you enjoyed your last Sunday
- Q5. One question will be related tou your hobby
(3 Questions)
- Q1. What are your salary expectations
- Q2. Are you ready with night shifts
- Q3. What you did yesterday
- Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
I applied via Referral
(2 Questions)
- Q1. Tell me about your self
- Q2. Why you want to join Foundever
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 24 Oct 2024
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
Amcat Test happened as first round
Selected
I applied via Recruitment Consulltant and was interviewed before Jan 2024. There was 1 interview round.
(2 Questions)
- Q1. The first question focused on your personal experience and the reasons for applying for the job.
- Q2. Can you provide more information about yourself?
I applied via LinkedIn and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. How are u going to respond to a customer who have a damaged product issue?
- Q2. I am a customer who got to know that my damaged product issue is solved but haven't got the product back yet?
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 6 Dec 2023
I applied via Referral and was interviewed in Nov 2023. There were 3 interview rounds.
(3 Questions)
- Q1. I gave my self introduction and i briefly explain about my education qualification
- Q2. Explain about your favourite sport
- Q3. Tell me about your home town
(1 Question)
- Q1. In hr round i gave brife introduction about me and hr asked me some questions about online shopping and i answered the question after that round he promoted me to teb next round
I applied via Naukri.com and was interviewed in May 2024. There were 3 interview rounds.
How exicutive will solve the problems of customer and typing test
On one topic which management will give. We need to talk for the topic with 150words
(1 Question)
- Q1. Normal regular questions
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 11 Mar 2024
I applied via Campus Placement and was interviewed in Feb 2024. There were 2 interview rounds.
Topic about why customer satisfaction is important?
General knowledge, typing test, communication testing .
Customer Support Associate Interview Questions & Answers
Teleperformance
Rishikesh Kumar
posted on 26 Sep 2023
Selected
I applied via Referral and was interviewed in Aug 2023. There were 5 interview rounds.
(5 Questions)
- Q1. Tell me something about your self
- Q2. How you enjoyed your last sunday?
- Q3. What is customer support?
- Ans.
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
Customer support is the process of helping customers with their inquiries, complaints, and issues.
It involves providing information, troubleshooting problems, and offering solutions to ensure customer satisfaction.
Customer support can be provided through various channels such as phone...
- Q4. What do you want to choose, customer support or sales?
- Q5. One question will be related to your hobby
(5 Questions)
- Q1. Give me a brief introduction of yourself.
- Q2. Explain the most beautiful day of your life?
- Q3. Are you ready with night shifts?
- Q4. What you did yesterday?
- Q5. What are your salary expectations?
Aptitude test is the basic test which will check your basic grammar, reasoning,communication and listening ability.
You can crack the exam easily if you have the basic information about these topics.
The passing mark is 58, that is easily achievable.
(4 Questions)
- Q1. Tell me about yourself?
- Q2. Why you want to join bpo or customer service?
- Q3. A question from your skills and hobby.
- Q4. What are your future goals?
Interview Preparation Tips
Just communication skill matters. If you possess good communication skills, you will crack the interview easily.
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iQor Global Services Customer Support Associate Interview Process
based on 1 interview
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Rating in categories
|
Senior Agent
160
salaries
|  ₹2.7 L/yr - ₹5.4 L/yr |
|
Senior Executive
108
salaries
| ₹2.6 L/yr - ₹5.6 L/yr |
|
Agent
106
salaries
| ₹2 L/yr - ₹4.2 L/yr |
|
Charge Back Analyst
81
salaries
| ₹2.2 L/yr - ₹4.5 L/yr |
|
Repair Engineer
58
salaries
| ₹1.2 L/yr - ₹4 L/yr |
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