iQor Global Services CC Executive Interview Questions and Answers

Q1. Tell me about yourself and what was your roles and responsibilities
Ans. Hello,I Am Aashray srivastav I am from Hyderabad I have completed my graduation From manglore institute of technology and science and I have completed my intermediate from Sri Chandra Jr college, I have completed my schooling from The Royal co-education Academy....
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Q2. My privious roles and responsibilities was coustomer care executive I used take a calls and need to place an order
Ans. I need place and order deal with the coustomer
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Q3. What was take home salary?
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Q4. How immediately willing to join company
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Q5. What are your hobbies?
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Q1. Tell me about yourself?
Ans. 
I am a highly experienced executive with a strong background in CC management and a proven track record of driving success.
• Over 10 years of experience in CC management

• Successfully led teams to achieve and exceed performance targets

• Implemented strategies to improve customer satisfaction and retention

• Developed and implemented training programs to enhance employee skills

• Strong analytical and problem-solving skills

• Excellen
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Q2. What is bpo or kpo?
Ans. 
BPO (Business Process Outsourcing) and KPO (Knowledge Process Outsourcing) are outsourcing models where companies outsource their business or knowledge processes to third-party service providers.
• BPO involves outsourcing of non-core business processes such as customer support, HR, accounting, etc.

• KPO involves outsourcing of knowledge-intensive processes such as research and development, data analytics, market research, ...read more
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Q1. What is the MDM table?
Ans. 
MDM table stands for Master Data Management table, which is used to store and manage critical data about an organization's key entities.
• MDM table is used to store and manage master data, which includes information about customers, products, employees, etc.

• It helps in ensuring data consistency and accuracy across different systems and applications.

• MDM tables are often used in data warehousing and business intelligence p...read more
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Q2. Telephone visit CPT codes and guidelines
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Q1. What is your favorite season and why?
Ans. 
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
• I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

• The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

• Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

• I enjoy the festive...read more
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Q2. Which movie is your favorite and why
Ans. 
My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
• The Shawshank Redemption is a classic film directed by Frank Darabont.

• The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

• The film explores themes of friendship, h...read more
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It was a typing test on a computer

Q1. Typing test and listening
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Q2. Conversation and HR friendly nature
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Q1. Tell me about yourself.
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Q2. Qualification and family background
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Q1. Customer executive means
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Q2. Introduce yourself
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Q1. Introduction and previous experiences with last salary details.
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Q1. Client will ask about the company and products.
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Q2. Client will ask about the products and company.
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Q3. Client will check the communication details.
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Q4. CUSTOMER HANDLING SKILLS
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