Teleperformance CC Executive Interview Questions and Answers

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Q1. Tell Me about Yourself? How are you? What's Your Qualifications
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Q2. What's your qualifications
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Q1. Tell me about yourself?
Ans. 
I am a highly experienced executive with a strong background in CC management and a proven track record of driving success.
• Over 10 years of experience in CC management

• Successfully led teams to achieve and exceed targets

• Implemented strategies to improve customer satisfaction and retention

• Strong leadership and communication skills

• Proficient in analyzing data and making data-driven decisions
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Q2. What was your last job role?
Ans. 
I was the Senior Sales Manager at XYZ Corporation.
• Managed a team of 10 sales representatives

• Developed and implemented sales strategies to achieve revenue targets

• Built and maintained relationships with key clients

• Analyzed market trends and competitor activities to identify business opportunities
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Q3. Tell me about the most memorable day in your life?
Ans. 
The day I climbed Mount Everest
• Woke up before dawn and started the challenging ascent

• Faced extreme weather conditions and physical exhaustion

• Reached the summit and experienced a breathtaking view

• Overcame personal fears and achieved a lifelong dream
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Q4. In case you've changed your domain they would as you the reason behind the same. "Why do you want to go for customer service instead of trying for your previous domain?"
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Q5. What is the difference between sympathy and empathy and being a customer service executive, is this necessary to empathize or sympathize a customer and why?
Ans. 
Sympathy is feeling sorry for someone, while empathy is understanding and sharing their feelings. As a customer service executive, it is necessary to empathize with customers.
• Sympathy is feeling pity or sorrow for someone's situation, while empathy is putting yourself in their shoes and understanding their emotions.

• Empathy allows the customer service executive to connect with the customer on a deeper level and provide ...read more
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Q1. Something about yourself
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Q1. Where tp you see yourself after five years
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Q1. Tell me about your memorable day? Advantages or disadvantage of social media? Where do u see your in upcoming 5 year? Why do u want to join BPo and why on iEnergizer
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Q2. How can u handle irritate customer? What skills you need in BPO
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Q1. Was asked to write an essay on any one topic out of four in about 200 words
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Q1. Introduction, general quiz,American culture,gaming,history,etc
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Q1. HR, round was not difficult at all, As they check on your Confidence, Skills and Communication. so be confident enough while your on call with HR for Interview.
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Q1. This was my Final round with Flipkart Executive, She check on me with my communication and had Mock call, the call was for delay in delivery and wrong product received, I got little nervous but as i had wo...read more
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Q2. It was good interview; it continued for around 20 min, It really nice talking to Flipkart Executive Reena on interview session.
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