NSB Bpo Solutions CC Executive Interview Questions and Answers

Q1. How did you spend your last day? describe your recent favorite movie in brief. what is customer satisfaction?
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Q1. Brief introduction
Ans. My name is vaibhav arora i am 19 years old i was born and brought up in delhi if i talk about my educational qualification i am currently persuing my graduation in bcom from delhi university my hobbies are listening music , playing cricket and reading books how ever at this point of life i think that i should be financially and socially independent , and also increase my knowledge in a particular field which will also
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Q1. What is your family background?
Ans. 
My family background is diverse and supportive, with members from different professions and backgrounds.
• My father is a doctor and my mother is a teacher, so I have been exposed to different fields from a young age.

• I have a sibling who is an engineer and another who is a lawyer, which has given me a well-rounded perspective.

• We come from a close-knit family where everyone supports and encourages each other's career choic...read more
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Q2. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.
• I have worked in the customer service industry for 5 years.

• I have a strong ability to empathize with customers and understand their needs.

• I am skilled in handling difficult situations and resolving customer complaints.

• I have received multiple awards for my outstanding performance in customer care.

• I am fluent in Engli...read more
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Q3. Will your parents agree to work in a call center?
Ans. 
It depends on their personal preferences and circumstances.
• Parents' agreement to work in a call center is subjective and varies from person to person.

• Factors such as their age, health, prior work experience, and financial situation may influence their decision.

• Some parents may be open to the idea if it offers stable income and flexible working hours.

• Others may have reservations due to the nature of the job, such as nig...read more
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Q1. Introduce me about yourself?
Ans. 
I am a dedicated and empathetic Customer Care Executive with a strong background in providing exceptional customer service.
• I have over 5 years of experience in the customer service industry, working in both call center and face-to-face environments.

• I am skilled in handling customer inquiries, resolving complaints, and providing accurate information about products and services.

• I have a proven track record of maintaining...read more
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Q2. Tell me about your family?
Ans. 
I come from a close-knit family that values love, support, and togetherness.
• My parents have been happily married for over 30 years.

• I have one older sister who is a doctor.

• We often have family gatherings and enjoy spending quality time together.

• My family has always been supportive of my career choices.
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Q3. How did you learn hindi?
Ans. 
I learned Hindi through a combination of formal education and immersion in the language.
• I studied Hindi in school as part of my curriculum.

• I also took additional language classes to improve my proficiency.

• I practiced speaking and listening to Hindi with native speakers.

• I watched Hindi movies and TV shows to familiarize myself with the language.

• I read books and newspapers in Hindi to enhance my reading skills.
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong background in providing excellent customer service.
• I have worked in the customer service industry for over 5 years.

• I have a proven track record of resolving customer issues and ensuring customer satisfaction.

• I am skilled in handling customer inquiries, complaints, and providing accurate information.

• I have excellent communication and interpersonal sk...read more
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Q2. What is your current location?
Ans. 
I am currently located in New York City.
• I am based in New York City.

• My current location is in New York City.

• I am situated in New York City.
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Q3. We'll sign an agreement with you before joining you, will you join?
Ans. 
Yes, I am willing to join after signing the agreement.
• I am open to joining after signing the agreement.

• Signing an agreement is a common practice before joining a company.

• I understand the importance of having a formal agreement in place.

• I am committed to fulfilling my responsibilities as a Customer Care Executive.

• Signing the agreement will provide clarity on expectations and terms of employment.
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Q1. Self disscussion
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Had a discussion on the Excel related topics as well as the automation of the reports where manual intervention is required.

Q1. SELF INTRO OF MYSELF
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Excel test with the macro test

Q1. Self intro of myself
Ans. 
A detail-oriented MIS Executive with a strong background in data management and analysis, dedicated to optimizing business processes.
• Educational Background: Bachelor's degree in Information Systems, focusing on data analytics.

• Professional Experience: Over 3 years of experience in managing databases and generating reports for decision-making.

• Technical Skills: Proficient in SQL, Excel, and data visualization tools like T...read more
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