Sykes Business Services Of India Chat Support Executive Interview Questions and Answers for Experienced

Aptitude test consist of a topic on which we have to write an essay. I written the essay in 200 to 250 words.

Their was the test that consist of the questions of English. The score of this round is very important in this interview process.

Q1. What is your work experience?
Ans. 
I have 3 years of experience in customer service roles, including 1 year specifically in chat support.
• 3 years of customer service experience

• 1 year dedicated to chat support

• Handled customer inquiries, issues, and complaints via chat platform

• Provided technical support and troubleshooting assistance

• Maintained high customer satisfaction ratings
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Q2. Why did you left that job
Ans. 
Seeking better growth opportunities and work-life balance.
• Opportunity for career advancement was limited in previous job

• Desire for a better work-life balance

• Seeking a more challenging role
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Q1. Self introduction work experience
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Q1. How I will manage my job and study.
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Q2. Why I left my previous organization?
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Q3. What are my hobbies?
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Q4. When I Travelled last time?
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Q1. You will need to type on mobile to resolve customer issues while trying to pitch a product.
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Q1. Tell me about yourself?
Ans. 
Experienced chat support executive with strong communication skills and problem-solving abilities.
• Over 5 years of experience in providing chat support for various products and services

• Proficient in using chat support software and CRM systems

• Excellent written communication skills with a focus on customer satisfaction

• Ability to multitask and prioritize customer inquiries effectively

• Proven track record of resolving custom
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Q2. Sell me a laptop
Ans. 
Our laptop offers powerful performance, sleek design, and long battery life for all your computing needs.
• High-performance processor for fast multitasking

• Sleek and lightweight design for portability

• Long-lasting battery for all-day use

• High-resolution display for crisp visuals

• Ample storage space for all your files and applications
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In this round were asked questions about customer service related question and you have to reply orally in 1 minute like example
How to treat like an angry customer?

Paragraph writing in this round will give any topic and you just type 100 words.

Q1. In this round listen to all sentences and conversation during the test carefully and type its answer.
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Q1. Basic questions round asked questions like tell me about yourself? Salary negotiation?and why do you want to work here? etc
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Paragraph writing and find the error

Q1. What is modem and router?
Ans. 
A modem is a device that modulates and demodulates signals to enable communication between devices over a network. A router is a device that forwards data packets between computer networks.
• Modem converts digital data from a computer into analog signals for transmission over telephone lines

• Router directs data packets between devices on a network

• Modem is used to connect to the internet via an ISP

• Router creates a local ar...read more
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Q2. Upselling question
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