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Sutherland Global Services Customer Support Interview Questions and Answers

Updated 13 Mar 2024

Sutherland Global Services Customer Support Interview Experiences

1 interview found

Customer Support Interview Questions & Answers

user image Anonymous

posted on 13 Mar 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self intro ,content writing
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. Customer relation,talent
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - communication must

Customer Support Jobs at Sutherland Global Services

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New Job, Higher Pay, Now I’m Feeling Awkward
I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

NTT Data user image Anonymous

posted on 5 Aug 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service professional with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I am a strong communicator and problem-solver

    • I am committed to providing excellent service and building positive relationships with customers

    • Answered by AI
    Add your answer
  • Q2. Tell about our company?
  • Ans. 

    Our company is a leading provider of customer service solutions in the retail industry.

    • Founded in 2005

    • Headquartered in New York City

    • Specializes in providing personalized customer service experiences

    • Works with top retail brands such as Macy's and Nordstrom

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The first step in identifying your dream job is to figure out your passions and interests. Consider what you enjoy doing and what makes you

Customer Service Associate Interview Questions & Answers

Amazon Web Services user image Anonymous

posted on 6 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Aptitude test, English grammer communication

Round 2 - Interview 

(2 Questions)

  • Q1. About yourself, leadership principles
    • Add your answer
  • Q2. Previous experience
    • Add your answer

Customer Support Executive Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 24 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduction, Related field Knowledge
    • Add your answer

Customer Service Associate Interview Questions & Answers

Kyndryl user image Karishma Devtalla

posted on 22 Sep 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

They just ask some question from my CV and about my current company

Customer Support Executive Interview Questions & Answers

Hewlett Packard Enterprise user image Anonymous

posted on 13 Feb 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to join HPE
    • Add your answer

Customer Service Associate Interview Questions & Answers

IGT Solutions user image Anonymous

posted on 12 Nov 2021

I applied via Naukri.com and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. What is bpo?
  • Ans. 

    BPO stands for Business Process Outsourcing.

    • It involves contracting out specific business processes to a third-party service provider.

    • Common BPO services include customer service, technical support, and back-office operations.

    • BPO is often used by companies to reduce costs and improve efficiency.

    • Examples of BPO companies include Accenture, IBM, and Infosys.

    • Answered by AI
    Add your answer
  • Q2. Why you want to join bpo?
    • Add your answer
  • Q3. What's your goal in life?
    • Add your answer
  • Q4. What is your strength?
    • Add your answer
  • Q5. Can you relocate if you are out of our company's radius?
    • Add your answer
  • Q6. They gives one topic to check our communication skills
    • Add your answer
  • Q7. They ask how much salary expecting you have?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's really nice hr and recruiters is there so friendly environment nice

Customer Service Executive Interview Questions & Answers

NTT Data user image Anonymous

posted on 12 Apr 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Normal question were asked Q.1) where did i complete my graduation from?
    • Add your answer
  • Q2. Q.2) Golden rules of accounting?
  • Ans. 

    Golden rules of accounting are basic principles to maintain financial records accurately.

    • Debit the receiver, credit the giver

    • Debit what comes in, credit what goes out

    • Debit all expenses and losses, credit all incomes and gains

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Experience that I gained in the company was great and the all the colleagues were very helpful

Customer Service Executive Interview Questions & Answers

Amazon Web Services user image Anonymous

posted on 14 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Assessment test 4 round 

(1 Question)

  • Q1. The first round the ask aptitude and basic communication english test. If you have relevant knowledge about english you can answer it.
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Why did you join us?
    • Add your answer
  • Q2. You can tell him your skills and destination why are you join.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Amazon Web Services Customer Service Executive interview:
  • English Language
  • Communication Skills
Interview preparation tips for other job seekers - For this service role you have to know very good communication skills and english Proficiency.

Customer Support Associate Interview Questions & Answers

Kyndryl user image Anonymous

posted on 17 Jul 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Campus Placement

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Speak for a topic they suggest for a minute
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Speaking. Answer interactively
    • Add your answer
More about working at Sutherland Global Services

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Customer Support interview?
Sutherland Global Services interview process usually has 2 rounds. The most common rounds in the Sutherland Global Services interview process are HR and Technical.
How to prepare for Sutherland Global Services Customer Support interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are customer support, International Voice Process, Communication Skills, bpo and voice support.

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Sutherland Global Services Customer Support Interview Process

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Sutherland Global Services Customer Support Salary
based on 45 salaries
₹1.6 L/yr - ₹4 L/yr
8% more than the average Customer Support Salary in India
View more details

Sutherland Global Services Customer Support Reviews and Ratings

based on 3 reviews

5.0/5

Rating in categories

5.0

Skill development

4.5

Work-life balance

4.5

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

4.5

Work satisfaction

Explore 3 Reviews and Ratings
Customer Support Jobs at Sutherland Global Services
International Customer Support

Navi Mumbai

0-4 Yrs

₹ 2-4 LPA

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