Startek Interview Questions, Process, and Tips

Q1. Tell me about yourself
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Customer communication

Q1. How to handle the customer
Ans. 
Handle customers with empathy, active listening, problem-solving skills, and professionalism.
• Practice active listening to understand the customer's concerns.

• Show empathy and understanding towards the customer's situation.

• Use problem-solving skills to address the customer's issues effectively.

• Maintain professionalism and remain calm, even in challenging situations.

• Follow up with the customer to ensure their satisfaction...read more
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Q2. Why are you work with startek
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Q1. Why are you joining this company
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Q1. Tell me about your self
Ans. 
Experienced Senior Key Account Manager with a proven track record of driving sales and building strong relationships with clients.
• Over 10 years of experience in key account management

• Successfully increased sales by 20% in previous role

• Strong communication and negotiation skills

• Ability to develop and maintain long-term client relationships
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Q2. What is E commerce
Ans. 
E-commerce refers to the buying and selling of goods and services over the internet.
• E-commerce allows businesses to reach a global audience and operate 24/7.

• Examples include online retail stores like Amazon, eBay, and Alibaba.

• Payment methods in e-commerce include credit cards, digital wallets, and bank transfers.

• E-commerce platforms often include features like shopping carts, product catalogs, and secure checkout proce
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Q1. If you are experienced, only 1 question will work: Tell me something about yourself. Be highly confident and speak in proper english in 1 go.. and no other question will be asked.
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Q1. This will happen with 1 Trainer and 1 ops Manager. They check only yout communication skills and confidence.
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Q1. Versant round is easy. You need to get atleast 60% to pass.
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Q1. Introduce yourself
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Q1. What is collection
Ans. 
Collection is the process of recovering overdue payments from customers or clients.
• Collection involves contacting customers who have not paid their bills on time

• Negotiating payment plans with customers to settle their debts

• Utilizing various communication channels such as phone calls, emails, and letters to reach out to customers

• Tracking and documenting all interactions with customers regarding their overdue payments

• Esc...read more
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Q2. Where do you stay
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