Startek Interview Questions, Process, and Tips

Q1. Firstly they get started with Basic introduction and up next they ask you about your previous employment like roles and responsibilities, They also go through your Communication skills and also your availa...read more
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Q1. Situational questions
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Q1. Introduce your self
Ans. 
I am a highly motivated and experienced customer service professional with a proven track record of exceeding customer expectations.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle high-pressure situations and resolve conflicts effectively

• Received multiple awards for outstanding customer satisfaction

• Proficient in CRM software and Microsoft Office Suite
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Q2. Tell me something about your work experience ( experienced candidates)
Ans. 
I have over 5 years of experience in customer service roles, including handling escalated customer issues and managing a team of customer service representatives.
• Managed a team of customer service representatives, providing training and support

• Handled escalated customer issues and resolved them effectively

• Implemented new customer service strategies to improve overall customer satisfaction

• Utilized CRM software to track ...read more
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Q3. Why you want to join in bpo
Ans. 
I want to join a BPO because I enjoy interacting with people and providing excellent customer service.
• Enjoy interacting with people

• Passionate about providing excellent customer service

• Opportunity for career growth and development

• Excited about working in a fast-paced environment
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Q1. Ask about your previous job experience why should we hire you ?
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Q1. Tell me about yourself
Ans. 
Experienced Operations Executive with a proven track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Skilled in process improvement and cost reduction

• Strong leadership and team management abilities

• Implemented new strategies that increased productivity by 20%

• Managed cross-functional teams to achieve company goals
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Q2. Tell me about previous job role
Ans. 
Managed daily operations, oversaw team performance, and implemented process improvements.
• Led a team of 20 employees in a fast-paced environment

• Developed and implemented strategies to increase efficiency and productivity

• Collaborated with cross-functional teams to achieve company goals

• Analyzed data and metrics to identify areas for improvement

• Ensured compliance with company policies and procedures
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Q1. Tell me about e-commerce
Ans. 
E-commerce refers to buying and selling goods or services online.
• E-commerce allows businesses to reach a global audience

• Customers can shop from the comfort of their own homes

• Popular e-commerce platforms include Amazon, eBay, and Shopify
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Q2. How the escalation team works
Ans. 
The escalation team is responsible for handling and resolving high-priority issues that cannot be resolved by the frontline support team.
• Escalation team is composed of experienced and knowledgeable individuals who have the authority to make decisions and take actions to resolve complex issues.

• They prioritize and triage incoming escalated cases based on severity and impact on customers.

• Escalation team communicates with ...read more
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Q1. Accounts Payable, GST l, TDS, 3 Way Matching, 2 way matching, Prepaid Expenses
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Good test , great incredibly

Q1. Tel me about yourself
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Q2. Why did you leave last organisation
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