Startek Customer Service Executive Interview Questions, Process, and Tips

Q1. Tell me something what are the challenge you faced in previous role
Add your answer
Q2. Taking the mock call
Add your answer

Q1. Tell me something about your self
Add your answer

Q1. Why do you want to join BPO sector?
Ans. 
I am interested in joining the BPO sector because of the opportunities it provides for personal and professional growth.
• I am excited about the chance to work with a diverse group of people and learn from their experiences.

• I am drawn to the fast-paced and dynamic nature of the industry, which will allow me to develop my skills quickly.

• I am also motivated by the potential for career advancement and the chance to take on ...read more
Answered by AI
Add your answer
Q2. What is sympathy?
Ans. 
Sympathy is the ability to understand and share the feelings of others.
• Sympathy involves acknowledging and validating someone's emotions.

• It requires active listening and showing compassion.

• Examples include offering condolences to someone who has experienced a loss or expressing understanding to a customer who is frustrated with a product or service.

• Sympathy can help build trust and rapport with customers.
Answered by AI
View 1 more answer

Q1. There was a typing test..
Add your answer

Q1. Versant test was there
Add your answer

Q1. Aadhar Card Details?
Add your answer
Q2. Do you have a laptop or desktop with Windows 10 and above with a minimum of 4GB RAM ? do you have an internet connection at home?
Ans. 
Yes, I have a laptop with Windows 10 and above with 8GB RAM and an internet connection at home.
• I have a laptop with Windows 10 and above

• It has 8GB RAM

• I also have an internet connection at home
Answered by AI
View 7 more answers
Q3. Are you comfortable with a 24*7 rotational shift?
Ans. 
Yes, I am comfortable with a 24*7 rotational shift.
• I have prior experience working in rotational shifts.

• I am flexible with my work schedule.

• I understand the importance of providing round-the-clock customer service.

• I am willing to adjust my personal schedule to accommodate the rotational shift.

• I am aware of the challenges that come with working in a 24*7 environment and am prepared to handle them.
Answered by AI
View 2 more answers
Q4. Any planned leave for the next 3 months?
Ans. 
Yes, I have planned leave for the next 3 months.
• I have planned leave for a family vacation in July.

• I will be taking a few days off in August for a personal event.

• I have scheduled leave in September for a wedding.
Answered by AI
Add your answer

Q1. What do you know about role you have applied for?
Ans. 
A Customer Service Executive is responsible for providing excellent customer service and resolving customer issues.
• Responsible for handling customer inquiries and complaints

• Providing information about products and services

• Assisting customers in resolving issues and complaints

• Maintaining customer records and updating databases

• Ensuring customer satisfaction and building strong customer relationships
Answered by AI
Add your answer
Q2. Some situational question
Add your answer
Q3. Which is your favorite festival and why? ( speak in Hindi for 2-3 minutes)
Ans. 
My favorite festival is Diwali because of the lights, sweets, and family gatherings.
• Diwali is a festival of lights celebrated in India

• It is a five-day festival that signifies the victory of light over darkness

• During Diwali, people decorate their homes with lights and rangolis

• Sweets like laddoos and barfis are made and distributed among family and friends

• It is a time for family gatherings and exchanging gifts

• Fireworks a
Answered by AI
View 4 more answers

Had some math, reasoning, and basic English question, 20 questions (10 marks each) and had to score 150 minimum.

Q1. Typing test speed of 25 WPM with 90% accuracy.
Add your answer

Q1. Checked Internet speed
Add your answer

Q1. Personal intro What do uh know about bpo
Add your answer
Q2. How to handle irate customer
Ans. 
Handling irate customers requires active listening, empathy, and a solution-oriented approach.
• Listen actively to the customer's complaint without interrupting them

• Empathize with the customer's frustration and apologize for any inconvenience caused

• Offer a solution or alternative that addresses the customer's concern

• Follow up with the customer to ensure their issue has been resolved to their satisfaction

• Maintain a calm a...read more
Answered by AI
View 2 more answers

Q1. How COVID 19 has impacted our lives
Ans. 
COVID-19 has drastically impacted our lives in various ways.
• The pandemic has caused widespread illness and death

• Lockdowns and social distancing measures have disrupted daily routines

• Many businesses have closed or suffered financial losses

• Remote work and online learning have become more common

• Mental health has been affected due to isolation and anxiety

• Vaccines have been developed and distributed to combat the virus
Answered by AI
View 2 more answers

Versant test was taken to check the communication skills and iq level

Q1. Salary Discussion what are your salary expectations and about the profile
Add your answer

Q1. Tell me Something about yourself
Add your answer

Q1. What is Customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

• Good customer service can lead to custo
Answered by AI
Add your answer

Q1. Best and worst experience
Add your answer