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10+ Comtek Software Technologies Interview Questions and Answers

Updated 5 Feb 2024
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Q1. If you will get a call and customer is very frustrated and then how will you handle..?

Ans.

I would handle the frustrated customer by actively listening, empathizing, and finding a solution to their problem.

  • Stay calm and composed

  • Listen actively to the customer's concerns

  • Empathize with the customer's frustration

  • Apologize for any inconvenience caused

  • Ask open-ended questions to gather more information

  • Offer a solution or alternatives to resolve the issue

  • Ensure the customer feels heard and valued

  • Follow up with the customer to ensure satisfaction

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Q2. How will you handle if a customer shouted on you ?

Ans.

I will remain calm and professional, listen to the customer's concerns, and try to find a solution to their problem.

  • Remain calm and professional

  • Listen actively to the customer's concerns

  • Acknowledge their frustration and apologize for any inconvenience

  • Try to find a solution to their problem

  • If necessary, escalate the issue to a supervisor or manager

  • Follow up with the customer to ensure their satisfaction

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Q3. do you have a laptop or desktop with Windows 10 and above with a minimum of 4GB RAM ? do you have an internet connection at home?

Ans.

Yes, I have a laptop with Windows 10 and above with 8GB RAM and an internet connection at home.

  • I have a laptop with Windows 10 and above

  • It has 8GB RAM

  • I also have an internet connection at home

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Q4. Which is your favorite festival and why? ( speak in Hindi for 2-3 minutes)

Ans.

My favorite festival is Diwali because of the lights, sweets, and family gatherings.

  • Diwali is a festival of lights celebrated in India

  • It is a five-day festival that signifies the victory of light over darkness

  • During Diwali, people decorate their homes with lights and rangolis

  • Sweets like laddoos and barfis are made and distributed among family and friends

  • It is a time for family gatherings and exchanging gifts

  • Fireworks are also a big part of the celebration

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Q5. What do you understand by customer service ?

Ans.

Customer service is the support and assistance provided to customers before, during, and after a purchase.

  • Customer service involves addressing customer needs and concerns

  • It includes providing information about products or services

  • It also involves resolving customer complaints and issues

  • Good customer service can lead to customer loyalty and repeat business

  • Examples include answering phone calls, responding to emails, and providing in-person assistance

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Q6. What is BPO

Ans.

BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party provider.

  • BPO is a cost-effective way for companies to outsource non-core functions such as customer service, data entry, and accounting.

  • It allows companies to focus on their core competencies while the BPO provider handles the non-core functions.

  • BPO providers are typically located in countries with lower labor costs, such as India and the Philippines.

  • Examples of B...read more

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Q7. are you comfortable with a 24*7 rotational shift?

Ans.

Yes, I am comfortable with a 24*7 rotational shift.

  • I have prior experience working in rotational shifts.

  • I am flexible with my work schedule.

  • I understand the importance of providing round-the-clock customer service.

  • I am willing to adjust my personal schedule to accommodate the rotational shift.

  • I am aware of the challenges that come with working in a 24*7 environment and am prepared to handle them.

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Q8. How COVID 19 has impacted our lives

Ans.

COVID-19 has drastically impacted our lives in various ways.

  • The pandemic has caused widespread illness and death

  • Lockdowns and social distancing measures have disrupted daily routines

  • Many businesses have closed or suffered financial losses

  • Remote work and online learning have become more common

  • Mental health has been affected due to isolation and anxiety

  • Vaccines have been developed and distributed to combat the virus

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Q9. How to handle irate customer

Ans.

Handling irate customers requires active listening, empathy, and a solution-oriented approach.

  • Listen actively to the customer's complaint without interrupting them

  • Empathize with the customer's frustration and apologize for any inconvenience caused

  • Offer a solution or alternative that addresses the customer's concern

  • Follow up with the customer to ensure their issue has been resolved to their satisfaction

  • Maintain a calm and professional demeanor throughout the interaction

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Q10. What is sympathy?

Ans.

Sympathy is the ability to understand and share the feelings of others.

  • Sympathy involves acknowledging and validating someone's emotions.

  • It requires active listening and showing compassion.

  • Examples include offering condolences to someone who has experienced a loss or expressing understanding to a customer who is frustrated with a product or service.

  • Sympathy can help build trust and rapport with customers.

View 1 answer

Q11. What is Customer service

Ans.

Customer service is the support and assistance provided to customers before, during, and after a purchase.

  • Customer service involves addressing customer needs and concerns

  • It includes providing information about products or services

  • It also involves resolving customer complaints and issues

  • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Good customer service can lead to customer loyalty and positive word-of-mouth

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Q12. What is social media

Ans.

Social media refers to online platforms and tools that allow users to create, share, and exchange content and information.

  • Social media includes popular platforms such as Facebook, Twitter, Instagram, and LinkedIn.

  • Users can share various types of content, including text, images, videos, and links.

  • Social media can be used for personal communication, networking, marketing, and customer service.

  • It has become an important part of modern communication and has revolutionized the way...read more

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Interview Process at Comtek Software Technologies

based on 13 interviews
3 Interview rounds
Resume Shortlist Round
HR Round
Aptitude Test Round
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