10+ Startek Customer Service Executive Interview Questions and Answers

I would handle the frustrated customer by actively listening, empathizing, and finding a solution to their problem.

• Stay calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Ask open-ended questions to gather more information

• Offer a solution or alternatives to resolve the issue

• Ensure the customer feels heard and valued

• Follow up with the customer to ensure satisfaction

I will remain calm and professional, listen to the customer's concerns, and try to find a solution to their problem.

• Remain calm and professional

• Listen actively to the customer's concerns

• Acknowledge their frustration and apologize for any inconvenience

• Try to find a solution to their problem

• If necessary, escalate the issue to a supervisor or manager

• Follow up with the customer to ensure their satisfaction

Yes, I have a laptop with Windows 10 and above with 8GB RAM and an internet connection at home.

• I have a laptop with Windows 10 and above

• It has 8GB RAM

• I also have an internet connection at home

My favorite festival is Diwali because of the lights, sweets, and family gatherings.

• Diwali is a festival of lights celebrated in India

• It is a five-day festival that signifies the victory of light over darkness

• During Diwali, people decorate their homes with lights and rangolis

• Sweets like laddoos and barfis are made and distributed among family and friends

• It is a time for family gatherings and exchanging gifts

• Fireworks are also a big part of the celebration

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples include answering phone calls, responding to emails, and providing in-person assistance

BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party provider.

• BPO is a cost-effective way for companies to outsource non-core functions such as customer service, data entry, and accounting.

• It allows companies to focus on their core competencies while the BPO provider handles the non-core functions.

• BPO providers are typically located in countries with lower labor costs, such as India and the Philippines.

• Examples of B...read more

Yes, I am comfortable with a 24*7 rotational shift.

• I have prior experience working in rotational shifts.

• I am flexible with my work schedule.

• I understand the importance of providing round-the-clock customer service.

• I am willing to adjust my personal schedule to accommodate the rotational shift.

• I am aware of the challenges that come with working in a 24*7 environment and am prepared to handle them.

COVID-19 has drastically impacted our lives in various ways.

• The pandemic has caused widespread illness and death

• Lockdowns and social distancing measures have disrupted daily routines

• Many businesses have closed or suffered financial losses

• Remote work and online learning have become more common

• Mental health has been affected due to isolation and anxiety

• Vaccines have been developed and distributed to combat the virus

Handling irate customers requires active listening, empathy, and a solution-oriented approach.

• Listen actively to the customer's complaint without interrupting them

• Empathize with the customer's frustration and apologize for any inconvenience caused

• Offer a solution or alternative that addresses the customer's concern

• Follow up with the customer to ensure their issue has been resolved to their satisfaction

• Maintain a calm and professional demeanor throughout the interaction

Sympathy is the ability to understand and share the feelings of others.

• Sympathy involves acknowledging and validating someone's emotions.

• It requires active listening and showing compassion.

• Examples include offering condolences to someone who has experienced a loss or expressing understanding to a customer who is frustrated with a product or service.

• Sympathy can help build trust and rapport with customers.

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

• Good customer service can lead to customer loyalty and positive word-of-mouth