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Startek Customer Service Executive Interview Questions, Process, and Tips

Updated 16 Feb 2025

Top Startek Customer Service Executive Interview Questions and Answers

  • Q1. If you will get a call and customer is very frustrated and then how will you handle..?
  • Q2. How will you handle if a customer shouted on you ?
  • Q3. do you have a laptop or desktop with Windows 10 and above with a minimum of 4GB RAM ? do you have an internet connection at home?
View all 12 questions

Startek Customer Service Executive Interview Experiences

37 interviews found

I applied via LinkedIn and was interviewed in May 2021. There were 8 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Which is your favorite movie.?
  • Ans. 

    My favorite movie is The Shawshank Redemption.

    • I love the way the story is told and the character development.

    • The acting is superb, especially by Tim Robbins and Morgan Freeman.

    • The themes of hope, friendship, and redemption are powerful and inspiring.

    • The cinematography and music are also excellent.

    • Overall, it's a timeless classic that I can watch over and over again.

  • Answered by AI
  • Q2. How you explain yourself
  • Ans. 

    I am a dedicated and empathetic customer service executive with excellent communication skills.

    • I have a passion for helping people and solving problems

    • I am a good listener and can understand customer needs

    • I am patient and can handle difficult situations with ease

    • I have experience in handling customer complaints and resolving issues

    • I am a team player and can work well with others to achieve common goals

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Whenever you got a question regarding movie or habits may be he is trying to understand your perspective to things whenever you answer about a movie movie should be anyone just relate that answer from this question like my movie was 3 idiots so I said I like to help people and in 3 idiots the moral was following your passion. So I said I like helping people and right now this customer support service is best to help people and I was selected at point. Be unique don't just copy paste ideas think about that post and thier responsibility you'll get selected . All the best
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Email 

(3 Questions)

  • Q1. They will ask u to write an email on scenario that can be anything related to zomato restaurant owner and customer
  • Q2. Restaurant owner does not share the fssai how will u convince him
  • Ans. 

    I would explain the importance of sharing FSSAI and the benefits it brings to the restaurant owner.

    • Highlight the legal requirement of sharing FSSAI certification.

    • Explain how it builds trust and credibility among customers.

    • Emphasize the positive impact on business growth and customer satisfaction.

    • Provide examples of successful restaurants that prioritize FSSAI sharing.

    • Offer assistance in the process of obtaining and dis

  • Answered by AI
  • Q3. 2 restaurant with same name and cuisine shows in zomato app ..u receive a complaint. .what action u will take
Round 3 - Group Discussion 

After you cleared email they will check your communication skills based on scenario

Interview Preparation Tips

Topics to prepare for Startek Customer Service Executive interview:
  • Convincing Power
  • Fssai
  • Email attique
  • Typing Speed
  • English Typing
Interview preparation tips for other job seekers - I worked with zomato email process where u need to work on 80 to 100 email per day and sometimes bulk cases also...clients are very strict and after 6 months if u do any mistake they will ask u to leave there is no job security and as of now its 1 week off

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Was asked about my Past experience
  • Q2. Overall background - Personal Professional and Academic

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are having any other offer in hand you can avoid this company. You will experience worst ever management and support here. You might be asked to report on job even if your are having cold, bad throught and fever. HR department and mid-level individuals are worst too. You can always ask others who have worked here you will receive same response. Not sharing this just because I had one bad experience, I have series of incidents which mightvgake hits to share. Still you are wise enough to take your decision but as far as my opinion is considered..avoid this. This is not even an organisation or a company...this is a joke in the name of organisations.

Interview Questionnaire 

2 Questions

  • Q1. The questions asked to me were about myself, my carreer goals, my city and its environment.
  • Q2. The interview was just to check how frequent i am on answering things that has never been asked. As in Customer Service, its all depends on your conversational skills and situation handling capability. The...

Startek interview questions for designations

 Senior Customer Service Executive

 (4)

 Customer Service Associate

 (11)

 Customer Service Manager

 (1)

 Customer Service Agent

 (1)

 Customer Service Representative

 (1)

 Customer Service Assistant

 (1)

 Senior Customer Service Associate

 (1)

 Customer Executive

 (3)

I applied via Recruitment Consultant

Interview Questionnaire 

2 Questions

  • Q1. Why do you like to work with us?
  • Q2. Why should we hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Never pretend
Be yourself with a tinge of smartness
Do prepare about knowing your own self

Get interview-ready with Top Startek Interview Questions

Interview Questionnaire 

2 Questions

  • Q1. About yourself...
  • Q2. Are you ready to work for shift
  • Ans. 

    Yes, I am ready to work for shift.

    • I am flexible and adaptable to different work schedules.

    • I understand the importance of providing customer service round the clock.

    • I have previous experience working in shifts and have successfully managed my time and workload.

    • I am willing to adjust my personal schedule to accommodate the needs of the job.

    • I am aware that working in shifts may involve working during weekends and holidays

  • Answered by AI

I applied via Naukri.com and was interviewed before Feb 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 
Round 3 - Case Study 
Round 4 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Always try for interview
For new opportunities

I applied via Recruitment Consultant and was interviewed in Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self ?
  • Q2. Work experience ?
  • Q3. Views on women empowerment ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident about what you say dont hesitate a little in it . In describing yourself describe in such a way that your manager should not have to go through your resume include your name , qualification , last experiences etc. Be clear , confident and loud . Dont sound scripted or in a hurry to finish sentence take appropriate pause , modulation in voice is must. Last but not the least first listen then answer.

Customer Service Executive Interview Questions & Answers

user image RAVINDRA KUMAR MISHRA

posted on 17 Dec 2020

Interview Questionnaire 

2 Questions

  • Q1. Explain your last sundey where and what do it
  • Ans. 

    I spent my last Sunday at a local park enjoying a picnic with my family.

    • Visited a local park

    • Had a picnic with family

    • Enjoyed outdoor activities

    • Relaxed and spent quality time

  • Answered by AI
  • Q2. My answer is just weak up and eaten food and watching phone and sleep etc but not selected because his asked question for checked my english communication skills and I don't no about is question then I'm r...

I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Computer test and english spoken
  • Q2. Grammer test

Interview Preparation Tips

Interview preparation tips for other job seekers - if spoken english good than someone crack the interview easily

Startek Interview FAQs

How many rounds are there in Startek Customer Service Executive interview?
Startek interview process usually has 2-3 rounds. The most common rounds in the Startek interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Startek Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Startek. The most common topics and skills that interviewers at Startek expect are Customer Service, customer support, voice process, bpo and Banking Operations.
What are the top questions asked in Startek Customer Service Executive interview?

Some of the top questions asked at the Startek Customer Service Executive interview -

  1. If you will get a call and customer is very frustrated and then how will you ha...read more
  2. How will you handle if a customer shouted on yo...read more
  3. do you have a laptop or desktop with Windows 10 and above with a minimum of 4GB...read more
How long is the Startek Customer Service Executive interview process?

The duration of Startek Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Startek Customer Service Executive Interview Process

based on 13 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round
  • Aptitude Test Round
View more
Startek Customer Service Executive Salary
based on 1.1k salaries
₹1 L/yr - ₹5 L/yr
22% less than the average Customer Service Executive Salary in India
View more details

Startek Customer Service Executive Reviews and Ratings

based on 416 reviews

3.0/5

Rating in categories

3.0

Skill development

2.9

Work-life balance

2.8

Salary

2.8

Job security

2.7

Company culture

2.4

Promotions

2.8

Work satisfaction

Explore 416 Reviews and Ratings
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