Startek Interview Questions, Process, and Tips

Q1. About support, how to resolve customer query ?
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Q2. How to manage work.
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Q1. Regarding customer queries.
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Q2. How to handle work load.
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Q1. Read a script and explain.
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Q1. Tell me about yourself
Ans. 
Experienced Operations Executive with a proven track record in optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Successfully implemented cost-saving initiatives resulting in a 20% increase in profitability

• Strong leadership skills with a focus on team collaboration and performance improvement
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Q2. What do you want to join bpo sector
Ans. 
I want to join the BPO sector because of its dynamic work environment and opportunities for career growth.
• Opportunity to work with diverse clients and industries

• Chance to develop strong communication and problem-solving skills

• Exposure to global business practices and trends

• Potential for advancement into leadership roles

• Desire to work in a fast-paced and challenging environment
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Q1. What is digital marketing
Ans. 
Digital marketing is the use of online channels to promote products or services to a targeted audience.
• Utilizes social media platforms like Facebook, Instagram, and Twitter

• Includes email marketing campaigns

• Involves search engine optimization (SEO) to improve website visibility

• Utilizes pay-per-click (PPC) advertising on platforms like Google Ads

• Includes content marketing strategies such as blogging and video creation
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Q2. What is bpo sector
Ans. 
BPO sector refers to the business process outsourcing industry where companies outsource non-core business functions to third-party service providers.
• BPO companies handle tasks such as customer service, technical support, data entry, and back-office operations for other organizations.

• The sector is known for cost efficiency, scalability, and access to specialized skills.

• Examples of BPO companies include Accenture, Genpa
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Customer support executive , non- voice

Q1. What mean by customer support?
Ans. 
Customer support refers to the assistance and guidance provided to customers before, during, and after their purchase of a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing product information, troubleshooting technical problems, and offering solutions to customer concerns.

• Customer support can be offered through various channels such as phone, email...read more
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Q2. Problem solving quarries
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Q1. Self introduction
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Q2. Package and allowance
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Q1. Tell me about yourself
Ans. 
Experienced executive operator with a background in managing large teams and optimizing operational processes.
• Over 10 years of experience in leadership roles

• Skilled in strategic planning and problem-solving

• Proven track record of improving efficiency and productivity

• Strong communication and interpersonal skills

• Previous roles include Operations Manager at XYZ Company
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Q2. What are your career goals
Ans. 
My career goal is to become a respected leader in the industry, continuously learning and growing to drive innovation and success.
• To advance to a senior leadership position within the company

• To expand my skill set through ongoing professional development and training

• To lead successful projects that make a positive impact on the organization

• To build a strong network of industry contacts and mentors

• To achieve recognition
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Q1. Self introduction
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Q2. Job experience
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