Startek Interview Questions, Process, and Tips

Q1. About support, how to resolve customer query ?
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Q2. How to manage work.
Ans. 
Managing work involves setting priorities, creating a schedule, delegating tasks, and staying organized.
• Set priorities based on deadlines and importance of tasks

• Create a schedule or to-do list to stay on track

• Delegate tasks to team members if possible

• Stay organized by keeping track of progress and deadlines

• Take breaks and practice self-care to avoid burnout
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Q1. Regarding customer queries.
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Q2. How to handle work load.
Ans. 
To handle work load, prioritize tasks, delegate when possible, take breaks, and communicate with team members.
• Prioritize tasks based on urgency and importance

• Delegate tasks to team members if possible

• Take short breaks to avoid burnout

• Communicate with team members to ensure everyone is on the same page
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Q1. Self information
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Q1. Read a script and explain.
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Q1. Tell me about yourself
Ans. 
Experienced Operations Executive with a proven track record in optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Successfully implemented cost-saving initiatives resulting in a 20% increase in profitability

• Strong leadership skills with a focus on team collaboration and performance improvement
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Q2. What do you want to join bpo sector
Ans. 
I want to join the BPO sector because of its dynamic work environment and opportunities for career growth.
• Opportunity to work with diverse clients and industries

• Chance to develop strong communication and problem-solving skills

• Exposure to global business practices and trends

• Potential for advancement into leadership roles

• Desire to work in a fast-paced and challenging environment
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Q1. What is digital marketing
Ans. 
Digital marketing is the use of online channels to promote products or services to a targeted audience.
• Utilizes social media platforms like Facebook, Instagram, and Twitter

• Includes email marketing campaigns

• Involves search engine optimization (SEO) to improve website visibility

• Utilizes pay-per-click (PPC) advertising on platforms like Google Ads

• Includes content marketing strategies such as blogging and video creation
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Q2. What is bpo sector
Ans. 
BPO sector refers to the business process outsourcing industry where companies outsource non-core business functions to third-party service providers.
• BPO companies handle tasks such as customer service, technical support, data entry, and back-office operations for other organizations.

• The sector is known for cost efficiency, scalability, and access to specialized skills.

• Examples of BPO companies include Accenture, Genpa
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Q1. How would you control attrition in the batch ?
Ans. 
Implementing strategies to enhance engagement and satisfaction can effectively control attrition in training batches.
• Conduct regular feedback sessions to understand trainee concerns and improve the training process.

• Create a supportive environment by fostering teamwork and collaboration among trainees.

• Implement recognition programs to celebrate achievements and motivate trainees.

• Provide opportunities for skill developme...read more
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Q2. How would you keep advisors on floor engages?
Ans. 
Engaging advisors on the floor requires interactive activities, recognition, and continuous learning opportunities.
• Implement regular team-building activities to foster camaraderie, such as monthly outings or game days.

• Introduce a recognition program where top performers are celebrated publicly, boosting morale and motivation.

• Encourage continuous learning through workshops or guest speakers, keeping advisors updated on ...read more
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Q3. What was your last initiative or project and how did it improved the performance of your team?
Ans. 
Implemented a mentorship program that enhanced team collaboration and skill development, leading to improved project outcomes.
• Launched a mentorship program pairing junior and senior team members for knowledge sharing.

• Conducted regular feedback sessions to assess progress and address challenges.

• Increased team engagement by 30%, as measured by internal surveys.

• Facilitated workshops on key skills, resulting in a 20% impro...read more
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Customer support executive , non- voice

Q1. What mean by customer support?
Ans. 
Customer support refers to the assistance and guidance provided to customers before, during, and after their purchase of a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing product information, troubleshooting technical problems, and offering solutions to customer concerns.

• Customer support can be offered through various channels such as phone, email...read more
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Q2. Problem solving quarries
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Q1. Self introduction
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Q2. Package and allowance
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