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Startek Quality Analyst Interview Questions and Answers

Updated 25 Feb 2025

Q1. What is the 7 QC tools

Ans.

The 7 QC tools are a set of basic tools used for quality control and problem-solving in manufacturing and service industries.

  • Check sheet: Used to collect and organize data in a systematic way.

  • Histogram: A graphical representation of data distribution.

  • Pareto chart: Helps identify the most significant factors contributing to a problem.

  • Cause-and-effect diagram (Fishbone diagram): Used to identify and analyze potential causes of a problem.

  • Scatter diagram: Shows the relationship b...read more

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Q2. What do you means by cause and effect diagram.

Ans.

Cause and effect diagram is a tool used to identify and analyze the potential causes of a problem or an effect.

  • Also known as fishbone diagram or Ishikawa diagram

  • It helps in organizing and categorizing the possible causes

  • The diagram consists of a central spine and branches that represent different categories of causes

  • Example: If the problem is low sales, the categories could be marketing, pricing, product quality, etc.

  • It is useful in problem-solving and quality improvement pro...read more

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Q3. What are the responsibility of QA

Ans.

Responsibilities of QA include ensuring quality standards are met, identifying defects, creating test plans, and collaborating with teams.

  • Ensuring quality standards are met

  • Identifying defects and issues

  • Creating and executing test plans

  • Collaborating with development and other teams

  • Providing feedback and recommendations for improvement

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Q4. How will you manage BQM in a sales process?

Ans.

I will manage BQM in a sales process by implementing quality control measures, analyzing data, providing feedback, and continuous improvement.

  • Implement quality control measures to ensure consistency and accuracy in sales processes

  • Analyze data to identify trends, patterns, and areas for improvement

  • Provide feedback to sales team members on their performance and areas for development

  • Continuously improve sales processes based on feedback and data analysis

  • Regularly review and upda...read more

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Q5. What are the 7 QC you have used as a QA?

Ans.

The 7 QC tools used in QA are essential for quality analysis and improvement.

  • Check sheets: Used to collect and analyze data in a systematic manner.

  • Control charts: Monitor process variation over time to identify trends and patterns.

  • Histograms: Visual representation of data distribution to identify patterns and outliers.

  • Pareto charts: Identify and prioritize the most significant issues or causes of defects.

  • Scatter diagrams: Show the relationship between two variables to identif...read more

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Q6. What is the process of calibration?

Ans.

Calibration is the process of comparing measurements of an instrument or device to a known standard to ensure accuracy.

  • Calibration involves adjusting the instrument or device to align with the standard.

  • It is important to regularly calibrate equipment to maintain accuracy.

  • Examples of calibration include calibrating a thermometer to ensure accurate temperature readings or calibrating a scale to ensure accurate weight measurements.

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Q7. What is parato chart.

Ans.

A Parato chart is a graphical representation of data that highlights the most important factors or causes of a problem.

  • Also known as a Pareto diagram or Pareto analysis

  • Displays data in descending order of frequency or importance

  • Helps identify the vital few factors that contribute to a problem

  • Can be used in quality control, project management, and other fields

  • Example: A Parato chart can show the top reasons for customer complaints

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Q8. What are your KPIs?

Ans.

Key Performance Indicators (KPIs) for a Quality Analyst typically include metrics related to defect rates, customer satisfaction, process efficiency, and team performance.

  • Defect rates - tracking the number of defects found in products or services

  • Customer satisfaction - measuring customer feedback and satisfaction levels

  • Process efficiency - monitoring the effectiveness and efficiency of quality processes

  • Team performance - evaluating the performance of the quality team in meeti...read more

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Interview Process at Startek Quality Analyst

based on 8 interviews
2 Interview rounds
One-on-one Round - 1
One-on-one Round - 2
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