Infosys BPM Interview Questions and Answers

The 7 QC tools are a set of basic tools used for quality control and problem-solving in manufacturing and service industries.

• Check sheet: Used to collect and organize data in a systematic way.

• Histogram: A graphical representation of data distribution.

• Pareto chart: Helps identify the most significant factors contributing to a problem.

• Cause-and-effect diagram (Fishbone diagram): Used to identify and analyze potential causes of a problem.

• Scatter diagram: Shows the relationship b...read more

Cause and effect diagram is a tool used to identify and analyze the potential causes of a problem or an effect.

• Also known as fishbone diagram or Ishikawa diagram

• It helps in organizing and categorizing the possible causes

• The diagram consists of a central spine and branches that represent different categories of causes

• Example: If the problem is low sales, the categories could be marketing, pricing, product quality, etc.

• It is useful in problem-solving and quality improvement pro...read more

Responsibilities of QA include ensuring quality standards are met, identifying defects, creating test plans, and collaborating with teams.

• Ensuring quality standards are met

• Identifying defects and issues

• Creating and executing test plans

• Collaborating with development and other teams

• Providing feedback and recommendations for improvement

I will manage BQM in a sales process by implementing quality control measures, analyzing data, providing feedback, and continuous improvement.

• Implement quality control measures to ensure consistency and accuracy in sales processes

• Analyze data to identify trends, patterns, and areas for improvement

• Provide feedback to sales team members on their performance and areas for development

• Continuously improve sales processes based on feedback and data analysis

• Regularly review and upda...read more

The 7 QC tools used in QA are essential for quality analysis and improvement.

• Check sheets: Used to collect and analyze data in a systematic manner.

• Control charts: Monitor process variation over time to identify trends and patterns.

• Histograms: Visual representation of data distribution to identify patterns and outliers.

• Pareto charts: Identify and prioritize the most significant issues or causes of defects.

• Scatter diagrams: Show the relationship between two variables to identif...read more