20+ L&T Technology Services Interview Questions and Answers

The quality sheet parameters include metrics for accuracy, completeness, efficiency, and effectiveness.

• Accuracy of data

• Completeness of information

• Efficiency of processes

• Effectiveness of solutions

• Customer satisfaction

• Defect density

• Test coverage

• Bug severity

• Code complexity

Quality refers to the degree of excellence or superiority of a product or service.

• Quality is a measure of how well a product or service meets customer expectations.

• It involves meeting or exceeding specified standards and requirements.

• Quality can be assessed through various methods such as inspections, testing, and customer feedback.

• Continuous improvement is essential for maintaining and enhancing quality.

• Examples of quality measures include defect rates, customer satisfaction...read more

There are various feedback methods such as surveys, focus groups, interviews, suggestion boxes, and social media.

• Surveys - questionnaires to gather feedback

• Focus groups - small group discussions to gather opinions

• Interviews - one-on-one conversations to gather feedback

• Suggestion boxes - physical or digital boxes for people to leave feedback

• Social media - platforms like Twitter and Facebook to gather feedback

Critical errors are severe issues that can cause system failure, while non-critical errors are less severe and do not impact system functionality.

• Critical errors can lead to system crashes or data loss

• Non-critical errors may include minor bugs or cosmetic issues

• Examples of critical errors: database corruption, server downtime

• Examples of non-critical errors: spelling mistakes, UI alignment issues

Assign audits based on expertise, use audit management tools, provide training and support, monitor progress.

• Assign audits based on expertise to ensure efficiency and accuracy.

• Utilize audit management tools to streamline the process and track progress.

• Provide training and support to ensure all team members are equipped to handle audits effectively.

• Monitor progress regularly to identify any issues and make necessary adjustments.

• Encourage open communication and collaboration am...read more

The 7 QC tools are basic problem-solving tools used in quality control and quality management.

• Check sheets

• Control charts

• Histograms

• Pareto charts

• Scatter diagrams

• Stratification

• Fishbone diagrams

Dead air and hold refer to periods of silence or inactivity during a call or communication process.

• Dead air is when there is complete silence on the line, often due to technical issues or lack of response from the other party.

• Hold is when one party puts the call on hold, usually to consult with someone else or look up information.

• Both dead air and hold can impact the quality of the call and should be minimized to ensure effective communication.

• Examples: Dead air can occur whe...read more

Quality parameters are specific criteria used to measure the quality of a product or service.

• Accuracy - how close the results are to the true value

• Precision - how close the results are to each other

• Reliability - consistency of results over time

• Reproducibility - ability to obtain the same results under different conditions

• Efficiency - achieving the desired outcome with minimal resources

Parameters of quality refer to the characteristics that define a product or service as meeting or exceeding customer expectations.

• Parameters of quality include reliability, durability, performance, and aesthetics.

• Quality can also be measured by customer satisfaction, defect rates, and adherence to standards.

• Examples of quality parameters in different industries include accuracy in financial reporting, safety in manufacturing, and taste in food production.

Pareto and 5 Whys are quality improvement tools for identifying root causes and prioritizing issues.

• Pareto Principle (80/20 Rule): 80% of problems come from 20% of causes. Example: 80% of defects may arise from 20% of processes.

• 5 Whys: A technique to explore the cause-and-effect relationships underlying a problem. Example: Why did the machine stop? Because of a power failure. Why was there a power failure? Because the fuse blew.

• Both tools help prioritize issues for effective ...read more

The 7 QC tools are essential techniques for quality control and improvement in various industries.

• 1. Cause-and-Effect Diagram: Also known as Fishbone Diagram, it helps identify root causes of a problem. Example: Analyzing reasons for high defect rates.

• 2. Check Sheet: A structured form for collecting and analyzing data. Example: Tracking the number of defects over time.

• 3. Control Chart: A graphical tool to monitor process variation over time. Example: Tracking the temperature ...read more

Calibration is the process of adjusting or verifying the accuracy of an instrument or tool.

• Calibration ensures that the instrument or tool is providing accurate and reliable measurements.

• It involves comparing the readings of the instrument or tool to a known standard.

• Calibration is important in industries such as manufacturing, healthcare, and aviation.

• Examples of instruments that require calibration include thermometers, scales, and blood pressure monitors.

Quality is important to ensure customer satisfaction, meet regulatory requirements, and maintain a good reputation.

• Ensures customer satisfaction by delivering products/services that meet or exceed expectations

• Helps in meeting regulatory requirements and standards

• Maintains a good reputation for the company

• Reduces costs by minimizing defects and rework

• Increases efficiency and productivity

• Improves overall customer experience and loyalty

BQ stands for Batch Quality, which refers to the quality of a batch of products or services produced at a specific time.

• BQ is used to assess the overall quality of a group of products or services produced together.

• It helps in identifying any issues or defects in the batch that need to be addressed.

• BQ can be measured using various quality metrics and indicators.

• For example, in manufacturing, BQ can be determined by inspecting a sample of products from the batch for defects.

• Con...read more

7QC tools are a set of quality control tools used for process improvement and problem-solving in quality management.

• Check sheets: Used to collect and analyze data in a systematic way.

• Pareto chart: Helps identify the most significant factors contributing to a problem.

• Cause-and-effect diagram (Fishbone diagram): Used to identify and analyze potential causes of a problem.

• Histogram: Represents data distribution visually to identify patterns.

• Control charts: Monitor process perform...read more

Wowcall is a telecommunications service provider offering voice over IP (VoIP) solutions for businesses and individuals.

• Wowcall provides VoIP services for making calls over the internet.

• They offer solutions for businesses looking to improve their communication systems.

• Wowcall allows users to make international calls at lower rates compared to traditional phone services.

Quantitative analysis involves numerical data while qualitative analysis involves non-numerical data.

• Quantitative analysis deals with measurable data and statistical methods.

• Qualitative analysis deals with non-measurable data and subjective methods.

• Quantitative analysis is used to test hypotheses and make predictions.

• Qualitative analysis is used to gain insights and understand complex phenomena.

• Examples of quantitative analysis include surveys, experiments, and statistical mo...read more

MK (Marketing) has various processes depending on the company and industry.

• MK processes can include market research, product development, advertising, sales, and customer service.

• The number of processes can vary depending on the company and industry.

• For example, a tech company may have more processes related to digital marketing and social media.

• Meanwhile, a retail company may have more processes related to in-store promotions and customer loyalty programs.

Yes, objectivity is crucial in research and can be achieved through proper methodology and unbiased analysis.

• Objectivity is essential in research to ensure accurate and unbiased results.

• Researchers must avoid personal biases and preconceptions that may influence their findings.

• Proper methodology, including randomization and blinding, can help minimize bias.

• Data should be analyzed objectively, without cherry-picking or manipulating results.

• For example, a researcher studying th...read more

Online shopping allows for convenience and wider selection, while offline shopping offers a tactile experience and immediate gratification.

• Online shopping can be done from anywhere with an internet connection, while offline shopping requires physical presence at a store.

• Online shopping offers a wider selection of products and the ability to compare prices easily, while offline shopping may have limited stock and prices may not be as transparent.

• Offline shopping allows for a t...read more