Startek Interview Questions, Process, and Tips

Q1. Introduction about yourself
Ans. 
Experienced executive operator with a background in managing large teams and optimizing operational processes.
• Over 10 years of experience in executive roles

• Skilled in team leadership and process improvement

• Managed budgets and resources effectively

• Implemented strategies to increase efficiency and productivity
Answered by AI
Add your answer
Q2. About the company, what is bpo, responsibility
Add your answer

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for excellent customer service
Answered by AI
Add your answer
Q2. Tell me about the good qualities of cce
Ans. 
Good qualities of a Customer Care Executive include empathy, patience, communication skills, problem-solving abilities, and a positive attitude.
• Empathy: Ability to understand and relate to customers' emotions and concerns.

• Patience: Willingness to listen and assist customers even in challenging situations.

• Communication skills: Clear and effective communication to provide information and resolve issues.

• Problem-solving ab...read more
Answered by AI
Add your answer
Q3. Tell me about bpo
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.

• They help businesses save costs, improve efficiency, and focus on their core competencies.

• Examples of BPO companies include Teleperformance, Convergys, and Accen
Answered by AI
Add your answer
Q4. Describe your city indore
Ans. 
Indore is a vibrant city in central India known for its rich culture, delicious street food, and historical landmarks.
• Famous for its Rajwada Palace, a historical palace built by the Holkar dynasty

• Renowned for its street food scene, especially the spicy and savory snacks like poha and jalebi

• Home to prestigious educational institutions like Indian Institute of Management (IIM) Indore

• Known for its vibrant markets like Sar...read more
Answered by AI
Add your answer

Q1. How to handle a angry customer
Ans. 
Listen to their concerns, empathize with them, remain calm, offer solutions, follow up.
• Listen actively to their complaints without interrupting.

• Empathize with their situation and show understanding.

• Remain calm and composed, even if the customer is being rude.

• Offer solutions or alternatives to address their concerns.

• Follow up with the customer to ensure their issue has been resolved satisfactorily.
Answered by AI
Add your answer

An aptitude test assesses an individual's abilities, skills, and potential for succeeding in specific roles.

Coding test are assessments that are designed to evaluate a developer's coding skills and aptitude.

Increasing cyber risks demand proactive decisions for cybersecurity development.
Significant delays exist in building capabilities for mitigating cyber incidents.

Q1. What is your strength and weekness ?
Add your answer
Q2. Why should we hire you?
Add your answer

Someone who is on assignment is doing a particular job or piece of work, usually in a particular place where they have been sent for a period of time