Startek Interview Questions, Process, and Tips for Freshers

Q1. How can you contribute your best to the company?
Ans. 
I can contribute my best to the company by utilizing my strong communication skills, problem-solving abilities, and dedication to customer satisfaction.
• Utilizing strong communication skills to effectively interact with customers and address their concerns

• Utilizing problem-solving abilities to quickly resolve customer issues and provide solutions

• Dedicating myself to ensuring customer satisfaction and building positive r...read more
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Q2. How would you assist a customer who is facing a problem?
Ans. 
I would listen to the customer's issue, empathize with them, troubleshoot the problem, and provide a solution.
• Listen actively to the customer's problem and show empathy.

• Ask clarifying questions to fully understand the issue.

• Troubleshoot the problem by following company guidelines or seeking help from colleagues if needed.

• Provide a solution or workaround to resolve the customer's issue.

• Follow up with the customer to ens...read more
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced Customer Support Executive with a passion for providing excellent service.
• Over 5 years of experience in customer support roles

• Proficient in handling customer inquiries and resolving issues

• Strong communication and problem-solving skills

• Ability to remain calm and patient in challenging situations

• Received multiple positive customer feedback and recognition

• Implemented new strategies to impr...read more
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Q2. How would you spend last evening
Ans. 
I spent my last evening relaxing at home and enjoying a good book.
• I stayed at home

• I read a book

• I relaxed and unwound

• I enjoyed some quiet time
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Q1. Tell me about your Favorite Food
Ans. 
My favorite food is pizza.
• I love the combination of gooey cheese, tangy tomato sauce, and crispy crust.

• I enjoy trying different toppings like pepperoni, mushrooms, and bell peppers.

• Pizza is a versatile dish that can be enjoyed for lunch, dinner, or even as a late-night snack.

• It's a popular choice for parties and gatherings because it's easy to share and everyone loves it.

• Some of my favorite pizza places include Domino'
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Q2. 5 formula's about Excel
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Q1. Introduce Yourself
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Q2. Are ready for Rotational Shift
Ans. 
Yes, I am ready for Rotational Shifts as I am flexible with my schedule and understand the importance of adapting to different work hours.
• I am willing to work different shifts to accommodate the needs of the company

• I understand the importance of flexibility in the workplace

• I have previous experience working in rotational shifts, such as during internships or part-time jobs
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Q1. Tell me about yourself
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Q2. What is customer service
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Q3. Roles of customer support
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Q4. Advantages & disadvantages of online shopping
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Q1. Speak on any topic for 2 minutes
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Q2. How will you handle irate customer
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Q1. Versant test for English
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Q1. Tell me about yourself
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Q1. Common hr questions
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Versant test consisting of grammer

Q1. Scenario bases case handling one on one
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Q2. How u will handle irritated cx if he is genuine and have to deny for services as per sop
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Q1. Induction offer discussion
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