AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
Startek Interview Questions and Answers for Freshers
45 Interview questions
Customer support involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with a product or service.
Understanding customer needs: Actively listening to customers to identify their concerns.
Providing timely solutions: Quickly addressing issues to minimize customer frustration, e.g., resolving a billing error within 24 hours.
Effective communication: Clearly explaining process...
I would listen to the customer's issue, empathize with them, troubleshoot the problem, and provide a solution.
Listen actively to the customer's problem and show empathy.
Ask clarifying questions to fully understand the issue.
Troubleshoot the problem by following company guidelines or seeking help from colleagues if needed.
Provide a solution or workaround to resolve the customer's issue.
Follow up with the customer t...
To handle work load, prioritize tasks, delegate when possible, take breaks, and communicate with team members.
Prioritize tasks based on urgency and importance
Delegate tasks to team members if possible
Take short breaks to avoid burnout
Communicate with team members to ensure everyone is on the same page
Managing work involves setting priorities, creating a schedule, delegating tasks, and staying organized.
Set priorities based on deadlines and importance of tasks
Create a schedule or to-do list to stay on track
Delegate tasks to team members if possible
Stay organized by keeping track of progress and deadlines
Take breaks and practice self-care to avoid burnout
A Customer Care Executive is a professional who is responsible for handling customer inquiries, resolving complaints, and providing information about products or services.
Responsible for addressing customer inquiries and resolving complaints
Provide information about products or services
Maintain a positive and professional attitude
Possess excellent communication and problem-solving skills
I am in the BPO sector because it offers dynamic challenges, growth opportunities, and a chance to enhance customer experiences.
Diverse Opportunities: The BPO sector provides various roles, from customer service to technical support, allowing me to explore different career paths.
Skill Development: Working in BPO has honed my communication and problem-solving skills, essential for any professional environment.
Custo...
Yes, I am ready for Rotational Shifts as I am flexible with my schedule and understand the importance of adapting to different work hours.
I am willing to work different shifts to accommodate the needs of the company
I understand the importance of flexibility in the workplace
I have previous experience working in rotational shifts, such as during internships or part-time jobs
Customer support roles focus on assisting customers, resolving issues, and enhancing overall satisfaction with services or products.
Responding to customer inquiries via phone, email, or chat. For example, answering questions about order status.
Resolving complaints and issues efficiently. For instance, handling a return request for a defective product.
Providing product information and guidance. For example, helping...
The importance of effective communication in the workplace and its impact on team dynamics and productivity.
Effective communication fosters collaboration among team members.
Clear instructions reduce misunderstandings and errors in tasks.
Regular feedback helps in personal and professional growth.
Example: Weekly team meetings can enhance transparency and trust.
Utilizing communication tools like Slack or Microsoft Te...
I am fluent in English, Spanish, and French.
English
Spanish
French
Startek Interview Experiences for Freshers
92 interviews found
RAJU BAURI
Selected
(4 Questions)
- Q1. Tell me about yourself
- Q2. What is Customer Excutive
- Ans.
A Customer Care Executive is a professional who is responsible for handling customer inquiries, resolving complaints, and providing information about products or services.
Responsible for addressing customer inquiries and resolving complaints
Provide information about products or services
Maintain a positive and professional attitude
Possess excellent communication and problem-solving skills
- Q3. My Name is Raju Bauri I Live At West Bengal Kulti My Qualification Is Diploma In Mechanical Engineering I Have Two Brother One Sister My Father Is Farmer And My Mother Is Home Maker I Really Intersted To ...
- Q4. A Customer Excutive is a Professional who mangage a Companys Customer experince. Handle Client Queries resolved Issues and Ensure A Seamless customer journey
A Standardized assessment designed to measured an individual cognitive abilities skills and potential well in a specific role or field.
Sweta Kumari
Selected
I appeared for an interview in Aug 2024.
(2 Questions)
- Q1. About support, how to resolve customer query ?
- Ans.
To resolve customer queries effectively, listen actively, empathize, and provide clear, concise solutions tailored to their needs.
Listen actively to understand the customer's issue fully.
Empathize with the customer to build rapport and trust.
Ask clarifying questions if needed to gather more information.
Provide a clear and concise solution or next steps.
Follow up to ensure the customer is satisfied with the resolution.
- Q2. How to manage work.
- Ans.
Managing work involves setting priorities, creating a schedule, delegating tasks, and staying organized.
Set priorities based on deadlines and importance of tasks
Create a schedule or to-do list to stay on track
Delegate tasks to team members if possible
Stay organized by keeping track of progress and deadlines
Take breaks and practice self-care to avoid burnout
(2 Questions)
- Q1. Regarding customer queries.
- Q2. How to handle work load.
- Ans.
To handle work load, prioritize tasks, delegate when possible, take breaks, and communicate with team members.
Prioritize tasks based on urgency and importance
Delegate tasks to team members if possible
Take short breaks to avoid burnout
Communicate with team members to ensure everyone is on the same page
Interview Preparation Tips
Anonymous
(4 Questions)
- Q1. Asked to describe about myself.
- Q2. What did I do on my spare times.
- Ans.
In my spare time, I enjoy reading, hiking, and volunteering, which help me relax and grow personally and professionally.
Reading: I love diving into fiction and non-fiction books, which expand my knowledge and creativity. For example, I recently read 'Sapiens' by Yuval Noah Harari.
Hiking: Exploring nature trails allows me to stay active and appreciate the outdoors. I often hike on weekends at local parks.
Volunteering: I...
- Q3. Asked about my hometown
- Q4. Asked to describe on social media impact on today's generation.
What is Customer Service?
What is E-commerce?
(2 Questions)
- Q1. What do you understand by Flipkart?
- Ans.
Flipkart is a leading Indian e-commerce platform offering a wide range of products, from electronics to fashion, with a focus on customer satisfaction.
Founded in 2007, Flipkart started as an online bookstore and has since expanded to sell various products.
It offers a user-friendly interface and mobile app, making shopping convenient for customers.
Flipkart provides various payment options, including cash on delivery, cr...
- Q2. How to handle agry customer?
- Ans.
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen actively to understand the customer's concerns.
Empathize with the customer's emotions and show understanding.
Stay calm and composed to de-escalate the situation.
Apologize for any inconvenience caused, even if it's not your fault.
Offer solutions or alternatives to address the customer's issue.
Follow up with the customer to ensure their s...
(5 Questions)
- Q1. Tell me about yourself
- Q2. Work experience
- Q3. Salary discussion
- Q4. How was your last day
- Ans.
My last day was bittersweet, filled with farewells and memories.
Received heartfelt goodbye messages from colleagues
Had a farewell lunch with team members
Packed up personal belongings and cleaned out desk
Reflecting on memorable moments and achievements
Feeling a mix of excitement for the future and sadness to leave
- Q5. Traveling experience
Selected
I appeared for an interview before Mar 2024.
(2 Questions)
- Q1. Worst company for work at Charles are not so component and so unprofessional they treat you like you are a piece of crowd and so you like a garbage out
- Q2. Bad compay
Interview Preparation Tips
And even no extra travel around us while they are shifting company to new location time increase data increase salary decrease time after time no increments was placed to work I suggest everyone please to go on go with this company if you are even fresher so go with tech Mahindra purvanum and big companies who give job security and the culture the only suggestion that I want to give you please don't go with this company if you love your future join some other company tell up yourself but this company
Selected
I appeared for an interview in Aug 2024.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. Describe about your city you live in.
- Ans.
I live in a bustling city known for its diverse culture, delicious food, and vibrant nightlife.
The city is famous for its historic landmarks and architecture.
There are numerous parks and green spaces for outdoor activities.
The local cuisine is a mix of traditional dishes and international flavors.
The city has a thriving arts and music scene, with many galleries and live music venues.
Public transportation is easily acce...
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduction about yourself
- Ans.
I am a dedicated and hardworking computer science graduate with a passion for coding and problem-solving.
Graduated with a degree in Computer Science
Proficient in coding languages such as Java, Python, and C++
Experience with software development projects
Strong problem-solving skills
Participated in coding competitions like ACM ICPC
- Q2. Previous job details
- Ans.
I worked as a software engineer at XYZ company for 3 years.
Developed web applications using Java and Spring framework
Collaborated with cross-functional teams to deliver projects on time
Participated in code reviews and testing processes
(3 Questions)
- Q1. Introduction about yourself
- Ans.
I am a dedicated and hardworking computer science student with a passion for coding and problem-solving.
Currently pursuing a degree in Computer Science
Proficient in programming languages such as Java, Python, and C++
Experience with web development projects using HTML, CSS, and JavaScript
Participated in coding competitions and hackathons
Interested in exploring machine learning and artificial intelligence
- Q2. Reason for last job leave
- Ans.
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a more challenging role
Seeking new learning opportunities
- Q3. Why I m interested in offered profile
- Ans.
I am interested in the offered profile because it aligns with my skills and interests in the field.
I have a strong background in the required skills for the profile
I am passionate about the industry and eager to contribute
I see potential for growth and development in this role
(1 Question)
- Q1. Why you want to join bpo?
- Ans.
I want to join a BPO to leverage my communication skills, help customers, and grow in a dynamic environment focused on service excellence.
I enjoy problem-solving and helping others, which aligns with the core responsibilities of a customer support role.
Working in a BPO offers diverse interactions with customers, enhancing my communication and interpersonal skills.
The fast-paced environment of a BPO excites me, as it al...
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. Hr asked me to introduce my self
- Q2. Why I am in BPO sector
- Ans.
I am in the BPO sector because it offers dynamic challenges, growth opportunities, and a chance to enhance customer experiences.
Diverse Opportunities: The BPO sector provides various roles, from customer service to technical support, allowing me to explore different career paths.
Skill Development: Working in BPO has honed my communication and problem-solving skills, essential for any professional environment.
Customer-C...
Top trending discussions
Startek Interview FAQs
The duration of Startek interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
Startek Interviews By Designations
- Startek Customer Care Executive Interview Questions
- Startek Operations Executive Interview Questions
- Startek Customer Service Executive Interview Questions
- Startek Customer Support Executive Interview Questions
- Startek Senior Executive Interview Questions
- Startek Executive Interview Questions
- Startek Quality Analyst Interview Questions
- Startek Customer Service Associate Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Operations Executive Interview Questions
- Customer Service Executive Interview Questions
- Customer Support Executive Interview Questions
- Senior Executive Interview Questions
- Executive Interview Questions
- Quality Analyst Interview Questions
- Customer Service Associate Interview Questions
- Show more
Overall Interview Experience Rating
based on 43 interview experiences
Difficulty level
Duration
Interview Questions from Similar Companies
Startek Reviews and Ratings
based on 8.3k reviews
Rating in categories
|
Senior Executive
2.4k
salaries
|  ₹1.8 L/yr - ₹4.5 L/yr |
|
Operations Executive
1.6k
salaries
| ₹1.5 L/yr - ₹4 L/yr |
|
Customer Care Executive
1.5k
salaries
| ₹0.6 L/yr - ₹5 L/yr |
|
Customer Service Executive
1.1k
salaries
| ₹1.4 L/yr - ₹4 L/yr |
|
Team Lead
1.1k
salaries
| ₹1 L/yr - ₹8.5 L/yr |
Teleperformance
Concentrix Corporation
iEnergizer
LTIMindtree
- Home >
- Interviews >
- Startek Interview Questions >
- Startek Interview Questions for Fresher
