Startek Interview Questions, Process, and Tips for Freshers

Q1. Tell us about yourselves. What are your hobbies? Why do you want to joun this process?
Ans. My name is XYZ, I belong to ABC place. I have completed my higher secondary/graduation/post graduation from a reputational school/college named XYZ. I like to read/sing/dance in my spear time. I came to know there is a lot of growth opportunities in this particular process so that's why i want to be a part of this and i would like to kick start my corporative journey from this company.
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Q1. Listening and typing tests, psychometric tests
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Q1. What makes you a good CCE
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Q2. How will you handle an angry customer?
Ans. 
To handle an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.
• Listen actively to the customer's concerns without interrupting.

• Empathize with the customer's emotions and frustrations.

• Apologize sincerely for any inconvenience caused.

• Offer a solution or options to resolve the issue.

• Follow up with the customer to ensure their satisfaction.
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Q3. If customer start abusing you. How will you handle him?
Ans. 
I would remain calm, listen to the customer, and respond professionally.
• Stay calm and composed

• Listen attentively to the customer's concerns

• Avoid taking the abuse personally

• Respond professionally and empathetically

• Offer solutions or escalate the issue if necessary

• Document the incident for future reference
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Q4. What is Business processing outsourcing?
Ans. 
Business processing outsourcing (BPO) is the practice of contracting specific business processes to a third-party service provider.
• BPO involves outsourcing non-core business functions to external vendors.

• It allows companies to focus on their core competencies and reduce costs.

• Common BPO services include customer support, data entry, payroll processing, and IT support.

• Examples of BPO companies include Accenture, IBM, an...read more
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Grammer, conversational ability

Q1. What is customer Service?
Ans. 
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

• Good customer service can lead to c
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Q1. What is the job of fraud analyst ?
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Q2. How many types of join are there? Explain left outer join
Ans. 
There are four types of join: inner, outer, left, and right. Left outer join returns all records from the left table and matching records from the right table.
• Inner join returns only matching records from both tables

• Outer join returns all records from both tables

• Left join returns all records from the left table and matching records from the right table

• Right join returns all records from the right table and matching rec...read more
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Q3. What are DDL commands?
Ans. 
DDL commands are used to create, modify, and delete database objects.
• DDL stands for Data Definition Language.

• Examples of DDL commands include CREATE, ALTER, and DROP.

• CREATE is used to create a new database object, such as a table or index.

• ALTER is used to modify an existing database object, such as adding a column to a table.

• DROP is used to delete a database object, such as a table or index.
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Q1. What is e commerce
Ans. 
E-commerce is the buying and selling of goods and services over the internet.
• Includes online retail, marketplaces, and auction sites (e.g., Amazon, eBay).

• Encompasses B2B, B2C, C2C, and C2B transactions.

• Utilizes various payment methods like credit cards, PayPal, and digital wallets.

• Involves digital marketing strategies to attract customers.

• Can include both physical goods and digital products (e.g., e-books, software).
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Q2. What do you understand by customer support
Ans. 
Customer support involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with a product or service.
• Understanding customer needs: Actively listening to customers to identify their concerns.

• Providing timely solutions: Quickly addressing issues to minimize customer frustration, e.g., resolving a billing error within 24 hours.

• Effective communication: Clearly explaining processes or...read more
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Q3. What should we keep in our mind while assisting customers
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