Seller Support Executive

Seller Support Executive Interview Questions and Answers

Updated 31 Mar 2024
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Q1. What is business? What is B2B and B2C? What is E-commerce?

Ans.

Business is the exchange of goods or services for money. B2B is business-to-business, B2C is business-to-consumer, and E-commerce is buying and selling online.

  • Business involves the exchange of goods or services for money

  • B2B refers to transactions between businesses

  • B2C refers to transactions between businesses and consumers

  • E-commerce is the buying and selling of goods or services online

  • Examples of E-commerce include Amazon, eBay, and Alibaba

Q2. Writing down email on paper asking seller to improve the concerns

Ans.

Writing an email to a seller to improve their concerns

  • Start with a polite greeting and introduce yourself

  • Clearly state the concerns and provide specific examples

  • Offer suggestions for improvement and provide resources if possible

  • End with a polite closing and encourage the seller to reach out with any questions

Seller Support Executive Interview Questions and Answers for Freshers

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Q3. Circumference of circle, radius and diameter

Ans.

Circumference of a circle is the distance around it. It is equal to 2πr or πd.

  • Circumference is the perimeter of a circle

  • It is calculated using the formula 2πr or πd

  • π (pi) is a mathematical constant approximately equal to 3.14

  • r is the radius of the circle

  • d is the diameter of the circle, which is twice the radius

Q4. How do you Interact the Customer for Purchasing

Ans.

I interact with customers by understanding their needs, providing relevant information, and offering solutions.

  • Listen actively to the customer's needs and concerns

  • Provide clear and concise information about the product or service

  • Offer solutions that meet the customer's needs and budget

  • Be friendly, courteous, and professional throughout the interaction

  • Follow up with the customer to ensure satisfaction

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Q5. how do you handle a customer

Ans.

I handle customers with patience, empathy, and effective communication.

  • Listen actively to their concerns and needs

  • Acknowledge their emotions and show empathy

  • Provide clear and concise information and solutions

  • Offer alternatives and options when necessary

  • Follow up to ensure satisfaction

  • Maintain a positive and professional attitude

  • Examples: Apologize for any inconvenience caused, offer a refund or replacement, provide step-by-step instructions to resolve the issue

Q6. What is business development?

Ans.

Business development is the process of identifying and creating opportunities to grow a company's revenue and market share.

  • It involves researching and analyzing market trends and customer needs.

  • It includes identifying potential partnerships, collaborations, and acquisitions.

  • Business development aims to expand the customer base and increase sales.

  • It involves developing and implementing strategies to enter new markets or launch new products.

  • Examples include forming strategic al...read more

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Q7. Cut the cake in 8 halves at 3 cut

Ans.

It is not possible to cut a cake into 8 equal halves with only 3 cuts.

  • The maximum number of equal parts that can be obtained with 3 cuts is 7.

  • To cut a cake into 8 equal parts, at least 4 cuts are required.

  • The number of pieces obtained with n cuts is given by the formula (n^2 + n + 2)/2.

Q8. Sell this pen to me

Ans.

This pen is a versatile tool that combines style and functionality.

  • The pen has a sleek design that will impress anyone.

  • It writes smoothly and effortlessly, making it perfect for everyday use.

  • It is refillable, saving you money in the long run.

  • The pen comes in various colors, allowing you to express your personality.

  • It is made of high-quality materials, ensuring durability and longevity.

Seller Support Executive Jobs

Flipkart Seller Support Executive 1-3 years
Startek
3.1
₹ 2 L/yr - ₹ 3 L/yr
Kolkata

Q9. sell me this cars

Ans.

This car is a sleek and stylish sedan with top-notch safety features and advanced technology.

  • Highlight the fuel efficiency of the car

  • Emphasize the spacious interior and comfortable seating

  • Mention the latest technology features such as a touchscreen infotainment system

  • Talk about the safety features like blind spot monitoring and lane departure warning

  • Offer a test drive to experience the smooth ride and handling

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