Startek Customer Operations Executive Interview Questions and Answers

Q1. Tell about yourself?
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for excellent customer service
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Q2. What did you know about choosing this role?
Ans. 
I chose this role because of my passion for helping others and my strong communication skills.
• Passion for helping others

• Strong communication skills

• Enjoy problem-solving and resolving issues

• Previous experience in customer service

• Desire to make a positive impact on customers
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Q3. Why should we hire you?
Ans. 
I am a dedicated and empathetic professional with a strong background in customer service.
• I have excellent communication skills and can effectively handle customer inquiries and complaints.

• I am highly organized and detail-oriented, ensuring that all customer issues are resolved in a timely manner.

• I am a team player and can work well under pressure to meet customer needs and exceed expectations.
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Q4. How to handled & manage with company members?
Ans. 
Handling and managing company members involves effective communication, conflict resolution, and fostering a positive work environment.
• Establish open lines of communication with team members

• Listen actively to their concerns and feedback

• Provide support and guidance when needed

• Address conflicts promptly and professionally

• Encourage teamwork and collaboration

• Recognize and reward individual and team achievements
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Q1. Are you flexible to work with company?
Ans. 
Yes, I am flexible to work with the company and adapt to changing schedules or tasks.
• I am willing to work different shifts, including weekends and holidays if required.

• I can handle multiple tasks simultaneously and prioritize them effectively.

• I am open to learning new skills and taking on additional responsibilities as needed.
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Q2. Why should we select to you ?
Ans. 
I have a strong background in customer service, excellent communication skills, and a passion for helping others.
• Extensive experience in customer service roles

• Excellent communication skills, both written and verbal

• Proven track record of resolving customer issues effectively

• Passionate about providing top-notch customer care

• Ability to remain calm and professional in challenging situations
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It was a versant round from Pearson.

Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
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Q1. Basic salary expectations
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Q1. Necessary skills needed for a customer service rep.
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Q2. Why do you want to work at HSBC
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Behavioral assessment if it aligns with their value (30min-1hr)

Q1. Can you provide a standard introduction of yourself?
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Q1. Did you have your exams in the next six months?
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They will give some topic and we have to discuss with the other candidates.

Easy assignment.. It was just around one hour...

It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..

Q1. Tell me about ur self
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• I have over 3 years of experience in customer service roles

• I excel at problem-solving and communication

• I am skilled in handling difficult customers and resolving conflicts

• I am proficient in using CRM software and ticketing systems
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Q2. Why should hire you?
Ans. 
I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.
• I have X years of experience in customer support roles

• I am highly skilled in resolving customer issues and providing excellent service

• I am a quick learner and can adapt to new situations easily

• I have received positive feedback from previous employers for my communication skills and professionalism
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Q1. Self introduction
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Q2. Topic will be given to speak in respective language
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100 marks aptitude test

100 marks of reasoning test

Q1. Self introduction
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Q2. Expected salary
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Q1. Graduation completed or not?
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Q2. What experience you carry?
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