Startek Customer Operations Executive Interview Questions and Answers

A proficient English test.

Q1. Explain about the infrastructure,Admin and Management.
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Q2. Tell something about your institution and day today activity.
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Q3. What is the Progress Report on Daily Basis and Updates.
Ans. 
Daily progress reports and updates are essential for effective customer support.
• Daily progress reports should include a summary of the previous day's activities and any outstanding issues.

• Updates should be provided regularly to keep customers informed of any changes or developments.

• Reports and updates should be clear, concise, and easy to understand.

• Examples of updates include status updates on ongoing issues, new prod...read more
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Q1. Explain the benefits of the educational institutions
Ans. 
Educational institutions provide numerous benefits to individuals and society as a whole.
• Educational institutions equip individuals with knowledge and skills necessary for personal and professional growth.

• They provide opportunities for socialization and networking.

• Educational institutions contribute to the development of a skilled workforce, which in turn boosts the economy.

• They promote research and innovation, leading...read more
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Q2. Explain the beautiful timein your institution.
Ans. 
The most beautiful time in my institution was during the annual cultural fest.
• The entire campus was decorated with colorful lights and vibrant decorations.

• Students from different departments came together to showcase their talents in various competitions.

• There were dance performances, music concerts, and even a fashion show.

• The atmosphere was filled with excitement and enthusiasm.

• It was a great opportunity for students...read more
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Q1. HR - about self introduction
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Q2. What is motivation for middle class boys !
Ans. 
Middle class boys are motivated by financial stability, career growth, and social status.
• Financial stability is a major motivator for middle class boys as they often come from families with limited resources.

• Career growth and opportunities for advancement are also important motivators as they seek to improve their economic status.

• Social status and recognition from peers and society can also be a driving force for motiv...read more
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Behavioural test like 60 questions.

Q1. About Trade life cycle
Ans. TLC means trade goes from stages like Initiation to reconciliation. Stages are, Trade initiation, execution, capture, affirmation, validation, verification, confirmation, settlement, reconciliation.
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Q2. What is Asset Management?
Ans. 
Asset management refers to the process of managing a company's assets to maximize their value and optimize their use.
• Asset management involves tracking, maintaining, and disposing of assets.

• It includes activities such as inventory management, maintenance scheduling, and financial planning.

• Asset management aims to ensure assets are utilized efficiently and effectively.

• Examples of assets that can be managed include physi...read more
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Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I have researched the average salary range for Customer Service Executives in the industry.

• I have considered my qualifications, experience, and the responsibilities of the role.

• I am open to negotiation and willing to discuss the salary package further.

• I value fair compensation for my contributions to the company.

• I am looking for a salary that reflects my e
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Q2. What is your family background?
Ans. 
My family background is diverse and supportive, with members from different professions and cultures.
• My family consists of individuals from various professions, including doctors, engineers, and teachers.

• We come from different cultural backgrounds, which has enriched our perspectives and values.

• My parents have always encouraged me to pursue my goals and have instilled strong values of empathy and respect.

• Growing up, I ...read more
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Q3. Why are you looking for a change?
Ans. 
Seeking new opportunities for growth and development.
• Looking for a more challenging role

• Want to expand my skill set

• Seeking better career prospects

• Interested in working with a different company culture

• Relocating to a new city
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Q4. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in building positive relationships with customers

• Excellent communication and problem-solving skills

• Ability to work well under pressure and in a fast-paced envir...read more
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Q1. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service.

• I am skilled in effectively resolving customer complaints and issues.

• I have excellent verbal and written communication skills.

• I am empathetic and patient, ensuring customers feel heard and valued.

• I am a quick learner and adapt well to new sy...read more
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Q1. Why do you want to join MS
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