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I appeared for an interview in May 2024.
Related to customer support
posted on 4 Apr 2021
I applied via Indeed and was interviewed in Mar 2021. There were 3 interview rounds.
posted on 26 Apr 2021
posted on 28 Mar 2021
I applied via Naukri.com and was interviewed in Feb 2021. There was 1 interview round.
posted on 3 Aug 2021
I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.
I applied via Walk-in and was interviewed before Sep 2021. There was 1 interview round.
posted on 18 Jul 2021
I applied via Recruitment Consultant and was interviewed in Jan 2021. There were 4 interview rounds.
I applied via Indeed and was interviewed before Oct 2020. There were 3 interview rounds.
posted on 21 May 2021
I appeared for an interview in Nov 2020.
Listen to their concerns, apologize, offer a solution, and follow up.
Listen actively to their complaints without interrupting.
Apologize for the inconvenience caused and empathize with their situation.
Offer a solution that addresses their concerns and meets their needs.
Follow up with the customer to ensure their satisfaction and build a long-term relationship.
For example, if a customer is unhappy with a product, offer a...
I would take responsibility for the error and take immediate action to rectify it.
Acknowledge the mistake and apologize
Assess the impact of the error
Take corrective action to rectify the error
Communicate the solution to the affected parties
Implement measures to prevent similar errors in the future
posted on 18 Sep 2022
I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.
Tell me about your day.
based on 1 interview
Interview experience
based on 1 review
Rating in categories
Customer Service Professional
743
salaries
| ₹1 L/yr - ₹5.5 L/yr |
Customer Service Executive
554
salaries
| ₹1 L/yr - ₹5 L/yr |
Customer Service Representative
395
salaries
| ₹1.4 L/yr - ₹5 L/yr |
Customer Support Executive
263
salaries
| ₹1.3 L/yr - ₹3.9 L/yr |
Team Lead
231
salaries
| ₹2.9 L/yr - ₹8.4 L/yr |
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